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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,641 Reviews
Call Service Center (830) 303-4381

1,641 Reviews of Seguin Chevrolet - Service Center

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January 26, 2024

Way too expensive for services rendered Your prices to service doesn't seem good service Fair More

by AARONWOODS125
Recommend Dealer
No
Employees Worked With
Service
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Aug 01, 2024 -

Seguin Chevrolet responded

Dear Aaron, I'm sorry to hear that you found our service pricing unsatisfactory. We strive to offer quality service at a fair value, and your feedback is important to us. Please contact me directly at (830) 303-4381 ext. 2035 so we can discuss your experience and address any concerns you may have. Sincerely, Gary Stehle, Service Director

January 25, 2024

Had to wait 2 hours for an oil change. That's unacceptable It would be good if the oil change was less time More

by JJMARTINEZ1026
Recommend Dealer
No
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Jan 26, 2024 -

Seguin Chevrolet responded

Hello JJMARTINEZ1026, I apologize for the extended wait during your recent oil change, and I appreciate your feedback. Your time is important, and we are actively working to improve our processes to reduce wait times. I understand your concerns, and we are committed to providing a more efficient experience in the future. I would appreciate the opportunity to investigate this situation and address your concerns directly. Please reach out to me at 830-303-4381 extension 2035, so we can review your service experience in more detail and work towards a way to resolve this issue. Thank you for your understanding. Sincerely, Gary Stehle Service Director

January 25, 2024

They really treat me well They make me feel like a valued customer all the time More

by MR.MARKUSEX
Recommend Dealer
Yes
Employees Worked With
Idr
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Jan 26, 2024 -

Seguin Chevrolet responded

Hi MR.MARKUSEX, Thank you for your 5-star review. We are glad to hear our team took excellent care of you during your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 25, 2024

I took my truck in due to the check engine light coming on. I received no updates on progress until I called. I never recieved an explanation of the issue even when I picked up my truck. When I picked my t More

by DANIEL_RIGNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 25, 2024 -

Seguin Chevrolet responded

Hello DANIEL_RIGNEY, I appreciate you taking the time to share your experience, and I want to sincerely apologize for the issues you encountered with your recent visit. I understand the importance of timely updates and clear communication, and it's disappointing to hear that we fell short in this regard. I'm truly sorry for any inconvenience caused by the cleanliness of your truck upon pickup. This is not the level of service we strive for, and I assure you that we will address this matter internally to prevent similar occurrences in the future. Additionally, the recurrence of the check engine light is concerning, and I want to assure you that we take this matter seriously. I would like to investigate the issue further and ensure that we resolve it to your satisfaction. Please reach out to me directly at 830-303-4381 extension 2035 so that we can discuss the details and work towards a resolution. I appreciate your feedback, as it helps us identify areas for improvement. Thank you for bringing this to our attention, and I look forward to addressing your concerns. Best regards, Gary Stehle Service Director

January 25, 2024

Monica was amazing and helped me when other chevy service departments wouldn't, I will only take my vehicles to Seguin Chevy now More

by Chevyboy41
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
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Jan 26, 2024 -

Seguin Chevrolet responded

Hi Chevyboy41, Thank you for your 5-star review. We are delighted to hear Monica made your service visit excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 25, 2024

Never thought I would have to pay 139. 00 for an oil change. My oil change at Freedom chevrolet was only 75.00. Your representative reply was that I was getting the good stuff. I will certa More

by KEEMOE
Recommend Dealer
No
Employees Worked With
Don't remember. Bad experiences I rather forget.
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Jan 26, 2024 -

Seguin Chevrolet responded

Hello KEEMOE, I appreciate you taking the time to share your concerns about your recent experience with us, and I want to apologize for any dissatisfaction you may have experienced. I understand your frustration regarding the cost of your oil change. We aim to provide transparent pricing and value for our services, and it seems that we may have fallen short in communicating this effectively. I apologize for any miscommunication, and I assure you that we will review our pricing structure to ensure clarity for our customers. I would appreciate the opportunity to discuss this further and address your concerns directly. Please contact me at 830-303-4381 extension 2035, so we can review your service experience in more detail and work towards a resolution. Thank you for bringing this to our attention, and I'm committed to addressing your concerns to ensure a more positive experience in the future. Best regards, Gary Stehle Service Director

January 25, 2024

Every thing was easy and professional. Every thing was easy and professional. Easy and professional More

by TEXAS44CAL
Recommend Dealer
Yes
Employees Worked With
Jose
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Jan 26, 2024 -

Seguin Chevrolet responded

Hi TEXAS44CAL, Thank you for your 5-star review. We are delighted to hear our team made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 24, 2024

Fast easy quick and clean I live nearby and it's convenient and always a pleasure to go. They were very busy but took me in and had my car ready much faster than I expected! More

by ADAMMOLINA
Recommend Dealer
Yes
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Jan 24, 2024 -

Seguin Chevrolet responded

Hey ADAMMOLINA, Thanks for sharing your outstanding 5-star review! We're delighted to hear that your vehicle service experience was fast, easy, quick, and clean. Providing efficient and convenient service is a top priority for us, and we're pleased to know that you had a positive experience. We appreciate your understanding, especially during busy times, and we're glad we could exceed your expectations by getting your car ready faster than anticipated. If there's anything else we can assist you with in the future, please feel free to let us know. Thank you for choosing us for your vehicle service, and we look forward to serving you again in the future! Best regards, Jeremy Sims, General Manager

January 23, 2024

It was very nice. Everyone was very friendly and very helpful Waited a little longer than usual but they explained why. More

by repairwoman58
Recommend Dealer
Yes
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Jan 24, 2024 -

Seguin Chevrolet responded

Hi repairwoman58, Thank you for your 5-star review. We are delighted to hear you were satisfied during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 21, 2024

Very friendly and took my car in right away. Thank you very much for taking my car in . More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 22, 2024 -

Seguin Chevrolet responded

Hello Rose, Thank you for sharing your 5-star experience! We're delighted to hear that you found our team, especially Kevin, to be very friendly and prompt in taking care of your car. Providing excellent service is our priority, and it's rewarding to know that we met your expectations. Safe travels, and thank you for choosing us! Best regards, Jeremy Sims, General Manager

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