Sendell Motors

I have been a Sendell's customer for the past 4 years, I have been a Sendell's customer for the past 4 years, ever since I bought my first NEW car from them. Even after I moved away from the Greensburg ar I have been a Sendell's customer for the past 4 years, ever since I bought my first NEW car from them. Even after I moved away from the Greensburg area, I still would come there to get my car inspected and serviced. I can't say anything bad about that experience, hence the 2nd star. Of course, being a loyal customer when the time came again to buy a new car, I went to Sendell VW, hoping to negotiate a good deal with them. I emailed them to get a quote on a car that I was considering buying and after a couple of back-and-forths, I scheduled to come in at 1pm on Saturday. So I drove 30 miles to Greensburg just to get THE worst buying experience of my life. I got to the dealership and started looking at the cars in the lot, 10 minutes later some guy came up to me and asked if I needed any help, to which I explained that I was there to see Anthony (the guy I was emailing earlier). The guy promised to notify Anthony that I was there and then left. After 15 more minutes I decided to walk into the showroom, where I asked for Anthony once again. Anthony showed up in another 5-10 minutes. At that time he gave me the keys to the car, so I could check out the interior and then he disappeared again. He returned as I was finishing up with my detailed examination of the car, and offered to take it for a test drive. And while I really enjoyed test-driving the car (which also was my 2nd test drive), the salesman failed completely to go over some of the main features of the car. This was fine, since I already had a basic idea of what was where and how things worked. After the test drive was over, it only got worse and worse... and worse. First, they apprised my trade-in $700 lower compared to the other dealership, citing some of the work that needed to be done to it. Then, Anthony notified me that the car he was originally quoting - was not available anymore, and he could only find cars that were $400-500 more (for which he wasn't even searching for the correct configuration). After disappearing for another 30 minutes, he finally came back with a car configuration that I was looking for, trade-in value matching what the other dealer was giving me, and $300 discount off the MSRP. To which I told him that he needed to increase the discount to at least $900 for me to consider the deal. He disappeared again for another 30-40 minutes. At this point I was getting very irritated by the amount of time this whole thing was taking, as I was running late to meet with my friends for an early dinner (should I mention, that at this point I had been at the dealership for almost 3 hours). So Anthony came back eventually with the "great" news - he found the car that was $400 cheaper (also missing some of the add-ons that the previous car had), and he was ready to give me $300 more for the trade-in and $200 off MSRP... of course I DID NOT appreciate him muddling the waters and making it look like he was giving me a much better deal, while in reality it was only $200 more. I told him that if that's all he was ready to offer me, I needed time to think about it and I would call him on Monday. At that point I turned around and left... 4 hours later... frustrated, irritated and deeply disappointed with the whole experience at Sendell VW. To add insult to the injury, I later realized that I was never given back my car registration card (Anthony later called and claimed that it was found under the table, which was a complete BS, since he never even gave it back to me). So if you are looking for a salesman that uses every dirty unethical trick in salesmen book - go to Sendell and ask specifically for Anthony. More

I have bought 4 VWs from Lou. He is truely a sales professional. I almost enjoy buying a car when I've bought it from Lou at Sendell ; ) He knows everything about the cars and takes the time to expl professional. I almost enjoy buying a car when I've bought it from Lou at Sendell ; ) He knows everything about the cars and takes the time to explain everything, rather than flipping the keys to you and saying thanks! He's helped me out in a pinch a few times by getting me a rental when my car has been for service. He's a great guy. There's never any back and forth and I have to see the manager b.s. from him. I would only buy from him and Sendell. More

Great people and great service. I've taken my Outlander there for the past 3 years and think they are some of the best people in the car business. I always get an appointment quickly and my suv is fixed r there for the past 3 years and think they are some of the best people in the car business. I always get an appointment quickly and my suv is fixed right the first time. The shuttle drivers are great too. I've had them drive me to work and pick me up. It's super conveinent for me. More

Dealer keeps a very low inventory of parts, necessitating two trips for every service appointment, one to diagnose the problem and order the parts, and then another one to perform the work after the part has two trips for every service appointment, one to diagnose the problem and order the parts, and then another one to perform the work after the part has been delivered. Service hours are very unfriendly (no evenings or weekends save for one night for very light service like oil changes). I had one experience where struts were wrongly ordered and installed on front wheels when it should have been the rear, and dealership made absolutely no effort to do anything about it and blamed me for the problem. More