Sentry Ford Lincoln

Worst customer service. Us Ford owners are customers. We go to ford dealers for help. When you go to Medford Ford you expect to be helped not pushed out the door. I pull Us Ford owners are customers. We go to ford dealers for help. When you go to Medford Ford you expect to be helped not pushed out the door. I pulled into ford service and before I could get into receiving MIKE BOURQE came out. No introduction. I came to ask a couple questions about my sync 3 update (currently running 1.0). Mike said that if my car isn’t asking for an update then there isn’t one. Well mike you should 🤬 know better. I asked mike if we could look up my vin and confirm what software update I should be running. I told mike I am under the factory warranty and extended and he said sure but I will have to charge you to look up your VIN and your car will be here all day. Are you 🤬 kidding me Medford Ford. How could you possible let this 🤬 idiot talk to customers. So after he basically pushed out the door. I went to stoneham ford and spoke to the service manager who was very knowledgeable. He took 1 min to look up my vin to tell me that I needed an update and Why it wasn’t updating automa via wifi. CUSTOMER SERVICE IS THE BUISSNESS YOUR IN MIKE. No wonder your reviews and ratings are 💩. It’s people like MIKE who make the rest of the team who do there job well and treat people with respect who suffer because of 🤡 (clowns) like mike. Go to stoneham ford, they are knowledgeable and treat you right because that’s there job. Oh and I call mike back to let him know what stoneham said and he gave me a long ok like he just doesn’t 🤬 care. Medford ford is that someone you want talking to your customers? Would love to hear a response to this review. More

Service Department is Horrible I've only worked with Sentry Ford's service department but they could not have been worse. We scheduled an appointment to have our airbag replaced du I've only worked with Sentry Ford's service department but they could not have been worse. We scheduled an appointment to have our airbag replaced due to a recall. The employees who schedule the appointments seem to be on a completely different page to the actual service department. When calling to schedule the replacement the first time I was told the car had to be brought in and they had to first confirm that my car was affected. We bring the car in just to be told by a service employee that all they need is the VIN # and no need to bring it in. So they order the part we need and say they’ll call when the part is in. Once we got a voicemail that the part is in I called to make the actual appointment. We bring the car in to get the airbag replaced, 8:15am, told it will only take a couple of hours. By 3:00 no call, we called a few times only to be sent to voicemail or left on an ever-ringing line. We get a call at 4:00 informing us of a few repairs that need to be done totaling about $1600. We came for an airbag replacement so it didn’t make sense that they were looking under the hood. When we arrive it turns out they never replaced the airbag. We asked why it was being looked at as we only came in for the recall and were not given a straight answer. Then we were told that they never replaced the airbag as they didn't have the part and had to order it. I asked how that was possible considering I received a call saying the part was ready. That's when Mike, the service manager, came out of his office, yelled saying he was the one who made the recall part calls and never called me, saying I was lying. I played the voicemail, clearly stating my airbag was ready and stating it was 'Mike the service manager.’ They said there was a mix-up with the service ticket, they have the part and could fix it the next day. Once again I asked why the car was held for an entire day when they didn't have the part and why they searched through my car when all they had to do was the airbag. Mike told me they do a full inspection with every car they have no matter what. Mind you, 6 months earlier we called Sentry Ford for an oil change and were told we couldn’t bring the car there as it had 135k miles and they do not work on cars over 100k miles that they haven’t worked on previously. The next day when we get the car there is a horrible smell of rotten eggs, a molding piece on the driver side door was missing and the steering wheel was severely misaligned. They didn’t mention any of this when handing back the keys, so we went back and Mike informed us they broke the piece, ordered a new part and will call the when its ready. The next day, when the smell persisted I called back to tell them my issues and once again, was yelled at by Mike saying they did nothing and I can't prove anything. It only gets better! I called Ford corporate to file a complaint and received a call from one of their managers about my complaint. They said they spoke with Mike who promised them he had already called us about the broken part being ready to be installed. He never called, and lied directly to Ford corporate about it. I am still awaiting a call about the replacement piece, and my car is currently at our own mechanic who found that Sentry Ford severely misaligned the car when working on it, requiring a new alignment (we had one done 5 weeks prior). The transmission issue they mentioned was also incorrect, we had a leaking radiator, not transmission line as they had stated (which is a more costly repair). Never go to Sentry Ford for a service repair unless you like being ripped off and lied to. Nobody gives you a straight answer, they lie to your face, and get angry when you call them out for it. Bad service and generally bad people. More

Better Deals Elsewhere We were in to look at leasing a Navigator. The first time we went, there were no salesmen at the Lincoln building. Eventually one did come over, and We were in to look at leasing a Navigator. The first time we went, there were no salesmen at the Lincoln building. Eventually one did come over, and he was friendly. We test drove the car and enjoyed it. We went back for a second visit after looking at comparable cars elsewhere, including the new BMW X7. We were ready to go, so we asked for their most competitive offer. They used a higher than market APR when calculating the lease, so I asked if that was absolutely the best they could do. The salesman went to get his manager, a time-honored car salesmanship technique. The manager, Bernie, came in and told us several non-price reasons he should choose his dealership, including they pick up and drop off the car for service (turns out every other Lincoln dealer we talked to does this). I gave them one last chance to do better, and they failed to revise the bid. We reached out to Gervais Lincoln in Lowell, negotiated over text and then the phone, and they quickly offered a better car at a lower payment. They drove the car to our house for review and we signed the paperwork on the spot. I was spared all of the painful aspects of car buying. More

Very bad service department. I brought my new truck in because the door latch was stuck. They told me it was fixed but it broke again the next day. It turns out there was actual I brought my new truck in because the door latch was stuck. They told me it was fixed but it broke again the next day. It turns out there was actually a safety recall for this problem that I had to figure out on my own by researching online. They never told me about the recall which is actually the most frustrating part and then they gave it back to me without being fixed. On top of that the the manager told me I was being disrespectful to him because I got mad that they didn't fix it the first time. More

Just A Great Experience Went in to Sentry, to look at a few cars, and left 2 hours later with a loaded 2015 Lincoln MKC. Amel was our salesperson and was nice from the moment Went in to Sentry, to look at a few cars, and left 2 hours later with a loaded 2015 Lincoln MKC. Amel was our salesperson and was nice from the moment he introduced himself. Very happy that I went to Sentry and would recommend to anyone the same.Thanks Amel !!!!!!!!! More

we will give u a appointment to see a car Called made a appointment to see car, drive 50 xxxxing miles each way , toll's ,gas and 3 hours of my time to be told YOU JUST MISSED IT, ARE Y Called made a appointment to see car, drive 50 xxxxing miles each way , toll's ,gas and 3 hours of my time to be told YOU JUST MISSED IT, ARE YOU xxxxING KIDDING! Thank you Jennifer and the rest or the staff at Senrty More

Professional, accommodating great service Needed an oil change sticker and my truck ended up having a recall I was not aware of. Needed my truck to pick up child from school which they were st Needed an oil change sticker and my truck ended up having a recall I was not aware of. Needed my truck to pick up child from school which they were still working on so Tim arranged for a rental and worries were gone , truck was completed that evening. Great service would highly recommend to everyone, thank you guys! Joe M. More

Worst services ever If I could rate a no star I would, to begin with this company over charges with the body shop, never again will I or the people I know get my car fixe If I could rate a no star I would, to begin with this company over charges with the body shop, never again will I or the people I know get my car fixed here again. Another issue is that the person who did my estimate of the total price of the car fix LIED ! & told me when the car was fixed I had to pay MORE! Just bad service over all, & didnt even try to come to an agreement. Never bring your car to fixed there if dont want to get ripped off More

Worst service ever!! Service is just plain horrible. -general incompetence -couldn't properly diagnose a problem -attempt to shift blame -drag the service out by desi Service is just plain horrible. -general incompetence -couldn't properly diagnose a problem -attempt to shift blame -drag the service out by desiring insurance to be brought in -inability to give actual quotes, just general ideas of how much something will cost -disrespecting personal belongs in car -when deciding to not service the car there, they try to throw it back at your face -can't accept blame for losing a $5 piece More

Tim DiGaetano at Sentry Ford Lincoln is the best! We were so frustrated with our local dealer that on a whim we looked on line and found a similar Lincoln to the one we had a deposit on at Tasca in Rh We were so frustrated with our local dealer that on a whim we looked on line and found a similar Lincoln to the one we had a deposit on at Tasca in Rhode Island. Tim answered the phone on a Friday night and when out and looked at the car we were interested in purchasing and set up an appt to help us for the next day. We made the drive to MA to drive the car; it was perfect and we proceeded with the paperwork. Wow what a top notch experience. Tim is the first car sales person I have ever bought a car from that met and exceeded my expectations. It's so typical for car dealers to over promise and under deliver - not Tim! He answered all of our questions and put together a deal that worked for us. He saved us money on financing, over the really good deal we had from our bank, and we never felt pressured or like we were being "sold." His manager Donny went through all the paperwork easily and again, giving us fair options we could choose from when choosing add-on items. We bought the car, a 2014 Lincoln MKX, loaded with sweet options. Sentry detailed the car for us and even included all weather mats for the car and the way back. That's something that we really needed and completely appreciate. When Tim heard that my husband drove a Ford that had had peeling paint issues - even though he didn't sell us the car, he offered to help us fix the problem. Apparently this is a recall issue and no one from the dealership where we purchased the car even thought to call us. Tim asked us to text him our registration and a picture of the problem and he would help us make it right. That car was my husband's coming back from serving in Iraq present, and having help make it perfect again based on a dealer recall is HUGE! Do you know any other car sales person that would go that extra mile? I do - Tim DiGaetano at Sentry Ford Lincoln. As I mentioned, we live in Rhode Island, and Tim offered to come deliver our Lincoln to us and deal with the registry and the VIN check. This was super helpful as I had some surgery and am not yet advised to stand and wait in lines. And we all know the registry lines. Tim also offered to do the paperwork for our Rhode Island War Veterans License tags, and go over the car electronics one more time so I feel comfortable upon delivery. Tim is terrific. In the next year or so we'll be in the market for another vehicle and Tim will be our first call. He's already programed into our phones. If you're reading this review, I hope you call Tim. Buying a car shouldn't suck, and with Tim, it was a great experience. More