Sentry Ford Lincoln

Unpleasant experience Was in the market for Transit 350. Called to schedule the test drive - the vehicle was not there but in another dealership. Several days later got a Was in the market for Transit 350. Called to schedule the test drive - the vehicle was not there but in another dealership. Several days later got a call from Vardan to com see the vehicle. Arrived only to discover that the "service guy" has the keys and I can not take it for the test drive. Keep your vehicle and I will take my business somewhere else. More

Fantastic service Brought my Ford F150 in for service to Sentry Ford as I purchased my vehicle there. They were very attentive to my needs on my arrival. The service st Brought my Ford F150 in for service to Sentry Ford as I purchased my vehicle there. They were very attentive to my needs on my arrival. The service staff explained to me the repair process and the time in which they would need to have my truck to properly repair it. They kept me informed throughout the whole process and repaired my truck right the first time. Thank you Brian and the the staff at Sentry Ford! More

Rude and unprofessional This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer. Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didn’t have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what to do with the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, it’s a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email. More

False advertising Found a Certified pre-owned Mustang from Dealer's website, listing clearly stated the car had rear facing camera. After we bought the car we realized Found a Certified pre-owned Mustang from Dealer's website, listing clearly stated the car had rear facing camera. After we bought the car we realized there was no camera integrated with the built in Navigation screen. All we got from them was excuses about a mistake made by what they claimed was a 3rd party who runs the website and they basically said sorry too bad. Salesman also tried to make it out to be our fault for not noticing and looking up the original sticker for the car. Classic false advertising and lies. More

disapointed sent me home several times with leaks in my wheels, not a happy person when your looking for a air pump that work in cold weather I'm done good by sent me home several times with leaks in my wheels, not a happy person when your looking for a air pump that work in cold weather I'm done good by More

I just recently took delivery of my 2013 Ford Taurus SHO and I couldn't be happier, with both the vehicle and the customer service! From the minute I walked in the showroom, I was greeted by a friendly, non and I couldn't be happier, with both the vehicle and the customer service! From the minute I walked in the showroom, I was greeted by a friendly, non-assertive staff, and my sales rep, Mr. Enio Drummond, was by far the most easy going guy to deal with! It's no surprise that he has been named one of Ford's top reps! He really took the time to go over every aspect of the car, and because of this, I have had little difficulty figuring out the rest. This was the first new car purchase for me, and I'm happy to say that everything went very smoothly from start to finish! Thanks very much! More

I took a new 2012 Mustang here for a few services. Completely incompetent service department. Can't make or return phone calls to keep me properly updated. Couldn't mount wheels without leav Completely incompetent service department. Can't make or return phone calls to keep me properly updated. Couldn't mount wheels without leaving them covered in grease, and making a mess of the inside of my car and trunk. Couldn't do body work without leaving wax blobs all over the panels they worked on. The body shop head then lied to me and told me it must have happened while being driven between locations. Wax trucks that specifically dump wax only on new body panels exist in his world. And they completely forgot to repair or replace a damaged wheel. I had to pester them for weeks to have that actually done. They then drove the car 10+ miles between body shop and this location without noticing the loud racket coming from the engine. I specifically asked them to look into this noise when it was taken in for body work. They returned it to me, with a small amount of wax blobs still left on it, no wheel repair, and a rattling noise that turned out to be an engine that needed immediate replacement. You could hear this noise from 50 feet away, and they felt it was fine to return a car with less than 5000 miles to an owner in this condition. So I drove the car around the neighborhood a bit to gauge the noise, then brought it back and demanded they take the car back and fix the rattling/ticking noise. Ford told them right off to replace the engine under warranty once metal shavings were found in the oil filter. Of course they couldn't do that right either. A day after they gave it back to me, the check engine light came on. They now can't explain what they did wrong or reproduce the error, but have flashed and reset a number of things and tell me it is all fine. I have my doubts. I wouldn't trust these guys to change your oil. They don't seem capable of doing anything without messing something up. It mostly seems to be laziness and a total lack of quality control. Do not go here under any circumstances. Maybe the sales department has a good deal on a car though, I don't know a thing about that. More

As always the service department was hospitable, As always the service department was hospitable, courteous and a pleasure to work with. Bev Davis has an excellent way of making me feel special. As always the service department was hospitable, courteous and a pleasure to work with. Bev Davis has an excellent way of making me feel special. More

Mike Picariello has advised me regarding the need for service on several occasions after making careful assesment of the possible causes. Most recent example was the reassurance that the noise I was hea service on several occasions after making careful assesment of the possible causes. Most recent example was the reassurance that the noise I was hearing was a usual engine noise after he carefully listened at different engine speeds. Bob Marshall examined the site of a broken off antenna wand. He was able to grip a very short remaining stub and carefully unscrew it. This eliminated the need to replace the entire costly antenna apparatus. He screwed in an inexpensive new wand. Bob Marshall recently arranged to have remote starters on each of my Mercury Sables. When the external firm included the added feature of unlocking the doors of one car but not on the other, Bob Marshall pursued the matter so that a technician from the firm came to Sentry for a mutually convenient appointment and complted the feature while I waited. These are only two examples of the kind of service I have received on my 2000 and 2002 year Sables. More

Very pleased with all aspects of our new purchase. The vehicle we purchased was custom made and the time frame given was better than expected. vehicle we purchased was custom made and the time frame given was better than expected. More