Serpentini Chevrolet of Orrville

Carl went out of he's way to get me back. on my feet again from a upside down loan. on my feet again from a upside down loan. More

Working with Marco and the sales/finance team was a pleasure. Signing process was easy and overall they got me to where I needed to be! I will be a repeat customer going forward! pleasure. Signing process was easy and overall they got me to where I needed to be! I will be a repeat customer going forward! More

I have been a customer for 25 years. wanted to purchase a new equinox, they did not have what I wanted but found one in about a week. The new vehicle is fine but all facets of the financ wanted to purchase a new equinox, they did not have what I wanted but found one in about a week. The new vehicle is fine but all facets of the financing were very deceiving. I am now paying a loan for nearly $3,000 above the agreed to sale price. They say I will have the overage taken off of the principle in four to six weeks. Signing papers virtually is not the way to go. waiting to see what happens! More

Came from out of state and Matt made it the easiest/simplest process so that I could get in and out with my vehicle without any delays. Great people and pleasurable to work with easiest/simplest process so that I could get in and out with my vehicle without any delays. Great people and pleasurable to work with More

Mike Nichols did a great job, highly recommend this sales associate. This is my 3rd vehicle from this dealership. Great job associate. This is my 3rd vehicle from this dealership. Great job More

Very friendly and helpful answering my questions about the vehicle. The financing process was simple and easy to understand. the vehicle. The financing process was simple and easy to understand. More

Ray Hawk is a great, dedicated salesman who keeps in communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. More

I won't be purchasing a car from this dealership again. I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were there, or they forgot we was there for our appointment. Finance was ok but we still never received our paperwork that we were told it will be emailed to us. (I will be asking about that) Received the car and drove a couple miles and engine light came on. Things happen it is a used car but what has really upset me is the car has been in shop for over a week. They won't call with an update unless you call and leave a message. Each call is a different story, first they can't find issue then next day its air leak, then next time they need more time to figure it out, to an igniter, have to wait for part. Then they receive the part and fixed it but now find another problem. Bought the car almost 2 weeks ago and still haven't drove it but twice to take it home, to drive it right back. More

I was pleased to work with the salesman Brian as he was very informative and knowledgeable about the vehicle I wanted. I was not thrilled with the finance/sales department. I understand you make your money very informative and knowledgeable about the vehicle I wanted. I was not thrilled with the finance/sales department. I understand you make your money on sales but when someone tells you no to additional warranties, they need to accept that answer instead of arguing and manipulating numbers with me for 45 minutes, it was very uncomfortable and hard to maintain professionalism to get the deal done. More