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Serpentini Chevrolet of Orrville

Orrville, OH

4.1
942 Reviews

1107 N. Main Street

Orrville, OH

44667

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Showing 942 reviews

May 02, 2025

Came from out of state and Matt made it the easiest/simplest process so that I could get in and out with my vehicle without any delays. Great people and pleasurable to work with More

by Jeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hensel
April 23, 2025

Mike Nichols did a great job, highly recommend this sales associate. This is my 3rd vehicle from this dealership. Great job More

by Jmansings
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Nichols
April 22, 2025

Very friendly and helpful answering my questions about the vehicle. The financing process was simple and easy to understand. More

by mcknigd63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Kelsey, Marissa (finance dept)
Apr 22, 2025 -

mcknigd63 responded

Thanks for the good service and making the process of buying the Jeep simple.

April 13, 2025

They an excellent selection of vehicles with great prices,very knowledgeable people who help you with whatever questions you have, plus the financing options available are very flexible. The best part More

by aaronmyers83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Smith and Marissa from Finance , Floyd Stanard
March 31, 2025

Ray Hawk is a great, dedicated salesman who keeps in communication with customer. Despite discovering issue with purchased used vehicle, John Williams used car manager worked to make it right. More

by Jeff Rowley
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Hawks, John Williams
Apr 07, 2025 -

Serpentini Chevrolet of Orrville responded

Hi, Jeff. Thank you for the review! We appreciate you taking the time to share your experience and being a part of the Serpentini Family.

March 28, 2025

I won't be purchasing a car from this dealership again. I won't go into too much detail because I would be writing a lot. People was nice but need to get their act together. The guy never told them we were More

by Hoover
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Conner
Apr 07, 2025 -

Serpentini Chevrolet of Orrville responded

Teresa, We are sorry to hear about your experience. Sounds like everything went well with sales overall. We appreciate you understand things happen as far as the light coming on. We complete own the breakdown in communication and follow-up with service and we will be reaching out very soon to correct this. Thank you for bring this to our attention and we will learn from this. We want to create a great customer experience without the whole process sales to service

Apr 14, 2025 -

Hoover responded

Not sure I want to say things went well over sales! We had two different people, and they were nice, but we had to tell the first guy about the SUV we were interested in because after he went and looked & said they really didn't have any with third row which my reply was THEY HAVE ONE ONLINE!! He apologized for overlooking that one. Mind you when I spoke to someone online, I specifically stated what we wanted and didn't want to make a trip all the way up there for them not to have any, so they better make sure they have some then for us to get up there to say they really didn't have any!! He also gave me wrong info on the financing. I finally received the paperwork from financing and don't get me started on that!! Oh, and I finally received my car back for the engine light to come right back on a few miles down the road. So, it has another appointment today to figure it out!!(4-14-25) At least this time they gave us a loaner vehicle!! (Conner seems like he's trying though...... no issues with him)

March 12, 2025

I was pleased to work with the salesman Brian as he was very informative and knowledgeable about the vehicle I wanted. I was not thrilled with the finance/sales department. I understand you make your money More

by shorttj2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Kaiser
Mar 27, 2025 -

Serpentini Chevrolet of Orrville responded

We are very sorry to hear about negative portion of your experience. Sounds like we had a lack of good communication to avoid your poor experience. We would love to speak with you about your experience so that we can improve our customer experience in the future. Please reach out to our manager Chad. He would love to talk about your experience further.

March 06, 2025

Brian was a very personable salesperson. We had a number of experiences in common. He did a wonderful job of getting me what I needed when I was ready to depart. I got the car I wanted, at More

by kemosabe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Smith--5
Mar 11, 2025 -

Serpentini Chevrolet of Orrville responded

Thank you so much for rating your experience with us so highly! We're thankful to have you as a part of the Serpentini Family. Thank you for being an amazing customer!

March 06, 2025

We will NEVER buy from this dealership again. The service dept employee Marilyn is awful to deal with and extremely rude! This service dept does not know how to speak truthfully and needs a l More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyson, Joe Freno, Marilyn Cruz
Mar 11, 2025 -

Serpentini Chevrolet of Orrville responded

We are very sorry to hear about your experience. Please reach out to Joe Freno at 330-683-6050. Our service manager would like to learn more about your experience. Sounds like we can learn from this situation. We could communicate better. Thank you for your feedback.

February 28, 2025

Thanks Conner your awesome! Thanks for the oil change and service will definitely be back! More

by Samuel M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner
Feb 28, 2025 -

Samuel M responded

Go to Conner! Sam M

Mar 11, 2025 -

Serpentini Chevrolet of Orrville responded

Hi, Samuel. Thanks for taking the time to share your positive experience. We truly appreciate it!

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