Serpentini Chevrolet of Orrville

If I could give a 0 star I would, by far worst experience I have ever had buying a car. Kept pushing financing through them even though had funds already worked out, had several issues with getting the prope I have ever had buying a car. Kept pushing financing through them even though had funds already worked out, had several issues with getting the proper paper work from them, called to speak with any manager at minimum 9 times and never got called back. By then went and purchased the pre-owned truck and drove it off the lot and not even 10 miles down the road heard a loud squeal but didnt know if it was the truck or any vehicle near me so continued going, truck road a little rough but couldnt tell if it was the truck or bad roads, stopped to get lunch and after words saw the check engine light was actually on, took it to get scanned and it has a transmission issue and codes that were all clear less than 100 miles before I bought it, not to mention all fluids were basically empty. No help from this dealership, managers still refuse to call back, struggle to get proper answers from salesman. Absolute worst experience and advise everyone to stay away from this place. Managers dont seem to care about customers and they were more worried about foot traffic than helping a customers with a forsure sale. More

Matt Hansel took very good care of me when I purchased my 2026 Equinox. Tons of information, but, no pressure. Matt is anything, but, what one expects from a “car salesman”. We were in and out with my “Cac 2026 Equinox. Tons of information, but, no pressure. Matt is anything, but, what one expects from a “car salesman”. We were in and out with my “Cacti Green” Equinox within three hours. I highly recommend Matt if interested in purchasing a new car - he is an asset to Serpantini Orville ! More

Matt helped us navigate our options from selecting the vehicle to financing and got us in and out in a few hours with a vehicle. Then went the extra mile on a few things after the sale. He had also respon vehicle to financing and got us in and out in a few hours with a vehicle. Then went the extra mile on a few things after the sale. He had also responded quickly during all communications. I’m enjoying the truck. Glad he suggested this particular one to me. Will recommend to others. More

Serpentini Chevrolet of Orrville May 31, 2025 BW I inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This n inquired about a vehicle from this dealership and started receiving what appeared to be automated (BOT or VA) responses from "Adam Shilling'. This name is listed in the company's list of employees, but the emails I have been receiving don't appear to be created by human hands. Very generic and broad in nature. I have responded several time with questions, but a few days later I get another email with very general statements and no answers to my questions. While I understand automated systems to manage incoming inquires, at some point if they want to sell an advertised vehicle you would think there would be a real response to potential customer inquires. Update: Not sure what is going on with this dealership. I have been trying to communicate with them for a couple of weeks now and previously got nothing but automated responses from an email account claiming to be 'Adam Shilling'. After getting a bit ornery in an email, I finally received an actual (not automated) response that stated "I want to refer you to my long distance specialist". Given that I am 150 miles away, I understand if this dealership has a specialist for non local sales. However, I have yet to receive ANY communication from anyone else. Given this Adam Shilling has yet to demonstrate any ability to do his job for this company, I highly doubt he forwarded my contact info to anyone. What is sad is that I was ready to purchase this vehicle at the time I first inquired. Now the price is 1600 lower, this dealership is not intelligent enough to understand even if I purchase today, they lose that 1600. Apparently they don't want to sell vehicles. I am still waiting. More