Serpentini Chevrolet of Orrville

Will not go back to this place again. If I could give it zero stars I would. I took my car in for an oil change. First off they never reset my oil meter. No big deal I googled how to do it myself. A couple zero stars I would. I took my car in for an oil change. First off they never reset my oil meter. No big deal I googled how to do it myself. A couple weeks later my windshield washer fluid was empty when I’d hardly used it. They are supposed to fill your fluids when they do the oil change. It’s why I drive so far to get it done. I took my car back in for something else and requested they top off my fluids because I don’t think it was done. I was told that my engine coolant was low and my oil. But there are no oil leaks. I had them fixed. My sheet also said that the brake fluid was low. Only thing it says was filled was the windshield washer fluid even though I was told that all my fluids were filled. I’m almost certain that I was charged for an oil change that was never done. That is why everything is low and the meter was never reset. More

The worst for service charged for warranty work. Tired to tell me my air bags was a lift kit and air tank caused my bank 1 sensor to go bad. Will never go back. tell me my air bags was a lift kit and air tank caused my bank 1 sensor to go bad. Will never go back. More

Our experience with Don Motz was great!! He explained everything thoroughly, was very easy to talk to, very atentative to what we were looking for and overall we were very pleased with his service to us everything thoroughly, was very easy to talk to, very atentative to what we were looking for and overall we were very pleased with his service to us ! Thank You again!!!! More

We were very pleased with Tim Burris and his attention to our needs. He was knowledgeable, patient and very polite throughout our whole purchase process. our needs. He was knowledgeable, patient and very polite throughout our whole purchase process. More

Bought a new Chevy Trax from Pat who was very helpful. I went in on a Saturday and they were very busy. I never felt rushed in making my decision and really felt that Pat was doing everything he could to ma went in on a Saturday and they were very busy. I never felt rushed in making my decision and really felt that Pat was doing everything he could to make my experience with him as good and smooth as possible. Would recommend Pat to anyone I know. More

I recently made a purchase at serpentini in Orrville. Our experience was 5star from start to finish. Our salesman Don was very knowledgeable and gave us great information from safety features to economic sav experience was 5star from start to finish. Our salesman Don was very knowledgeable and gave us great information from safety features to economic savings. My husband is a veteran and the entire team went out of their way to sign us up for discounts and savings! We weren’t bombarded by anyone while we looked around , however we were told by Don to take our time and if we had any questions, he would be happy to help us! He did in deed! Very friendly gentleman . Thanks serpentini! More

We had a great experience with our salesman, John Williams. John has been very knowledgeable about our needs and following up with us about our questions. Kathy Watson was fantastic on keeping us in Williams. John has been very knowledgeable about our needs and following up with us about our questions. Kathy Watson was fantastic on keeping us in the loop by messenger and phone. Mark Evans was great to work with filling out finance paperwork, one of the nicest guys we have worked with! More

Won't refund deposit when not providing vehicle. Put a deposit down on a new truck they were going to locate and a week later and still no AGREED upon vehicle just vehicles that did not meet the AGRE Put a deposit down on a new truck they were going to locate and a week later and still no AGREED upon vehicle just vehicles that did not meet the AGREED options, refused to refund the deposit. More

Always amazing service from Floyd Stanard and Jason Anderson. The finance guys are always a blast to talk with also. Customer since 2004 will return Anderson. The finance guys are always a blast to talk with also. Customer since 2004 will return More

Sold from under me Called dealership on monday about a 2010 Mustang, no one would answer. Got the operator on tuesday, she got a salesperson to call, he explained everyt Called dealership on monday about a 2010 Mustang, no one would answer. Got the operator on tuesday, she got a salesperson to call, he explained everything needed to get car and I agreed, along with agreeing to give a non-refundable $500 to take car off lot. He said to give him some time and he would call back with further info. No calls, no one would respond, got operator again on thursday and was to get me anyone to give me a call. No one called again or answer texts. Friday morning operator texts me that the car had been sold thursday nite. Very disappointed that this car somehow sold to someone else when I had agreed to buy days before. More