Serpentini Chevrolet of Orrville

Scam Deceitful Liars Whatever it takes to get you in the door! Typical car Guy. Fugazzi Adam the Sales Manager is complete conman and a lies right to your face. Call on the phone, ask questions, submit door! Typical car Guy. Fugazzi Adam the Sales Manager is complete conman and a lies right to your face. Call on the phone, ask questions, submitted credit app. Stated situation, said do not want to drive an hour can you take a look at credit, and trade. He said yep all looks great. Will have no problem. Got there and found out all of it was a lie. Dude just says whatever to get you in. He did not look at trade value. He did not pull credit as he said he did. He did not even tell anyone we were coming it. It was horrible. Seemed arrogant on the phone. Stay away from this place if he is there. More

I had the best Salesman Ray hawks if you want a good customer service experience go see him you will not be disappointed! He was the best, I give him 10 stars customer service experience go see him you will not be disappointed! He was the best, I give him 10 stars More

Very awesome team here they fix my car same day and got me the services I needed Very greatful for today me the services I needed Very greatful for today More

This dealership is very inviting and relaxed atmosphere which I appreciated.They have great inventory new or used. Mike Nichols showed excellent salesman service as we navigated through the dreaded car pur which I appreciated.They have great inventory new or used. Mike Nichols showed excellent salesman service as we navigated through the dreaded car purchase experience and made it easy enough!! More

I have never experienced the level of customer service as I have here. My salesperson Marco was outstanding. I had a lease and they were nice enough to drive my new vehicle to the other dealership for m as I have here. My salesperson Marco was outstanding. I had a lease and they were nice enough to drive my new vehicle to the other dealership for me to return my old one ( who does that?) And I love my new Chevy! More

This is the worse dealership I ever been to. I bought a SUV from them in February by May the transmission went out I had the car towed there My insurance paid to have it fixed there but never I bought a SUV from them in February by May the transmission went out I had the car towed there My insurance paid to have it fixed there but never it after three months went by they called asking for money which I ask was my car ready she said no but the issue is it got flooded on they're property and no longer any good now they won't give me my truck or take of the flood damages that happened on they're property but wants my insurance to take care of it.. please I begged for no one to trust this dealership I had be to pay for a ride to work everyday while I still owe on the vehicle I didn't even drive the car for three months before all of this happened More

Everybody that assisted me in buying my car were great. I have a very good experience. I have a very good experience. More

Ray hawks was great easy purchase recommend him highly no pressure and we got what we wanted pressure and we got what we wanted More

Run don't walk my brother car went in for transmission replacement on a SUV he had 2 months after reaching out for months never fixed just said waiting on parts then it wouldn't start then with big floo replacement on a SUV he had 2 months after reaching out for months never fixed just said waiting on parts then it wouldn't start then with big flood it's was water damaged will not release to his insurance company to totally out but want 3900 for repairs we don't know if they did, came in middle of the night took the loaner month 6 or 7 still no car insurance company is waiting to get access to car that flooded on there lot holding it hostage for repair but it never started or showed there work, RUN in Jesus name More

Brian Smith did a great job going over everything. He went above and beyond to help work the deal i needed to buy my ride. Was the only time i have delt with a car lot where the employees felt like fr He went above and beyond to help work the deal i needed to buy my ride. Was the only time i have delt with a car lot where the employees felt like friends and didn't just push a sale..!!! I traveled over two hours from home to see a specific car and it was totally worth it. More