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Serpentini Chevrolet of Orrville
Orrville, OH
944 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 944 reviews
May 05, 2018
Made of first new truck purchase a good one We visited to look at the new Colorado and was a nice truck however wasnt the size my wife was use to Eric informed us that with all the rebates we co We visited to look at the new Colorado and was a nice truck however wasnt the size my wife was use to Eric informed us that with all the rebates we could actually get a Silverado for around the same price took us for a test drive and the Silverado was a real nice truck came back the next day and Eric was busy so he introduced us to Tyson he was able to get us deal we needed to feel comfortable thanks for the patience and your time I would definitely recommend Eric and Tyson to my friends and family More
by Aaron4432
Employees Worked With
Eric Johnson, Tyson Berkey
April 26, 2018
Unbelievable how much my salesman helped me Eric Johnson was my salesman and he helped me throughout all processes setting up even the car settings. Walked me through the dealership and his help Eric Johnson was my salesman and he helped me throughout all processes setting up even the car settings. Walked me through the dealership and his help was tremendously appreciate. Everyone was friendly and( no) I mean no pressure at all. Unlike any experience I've ever had. Eric Johnson went way beyond anything I've ever seen. Thank you sir I will be back and tell my friends about your help. More
by timothyfincham07
Employees Worked With
Eric Johnson
April 23, 2018
Pat's Camaro I have been researching cars for several months cause it was time for a high performance toy!! Ironcially, I saw an add for this awesome looknig 2016 I have been researching cars for several months cause it was time for a high performance toy!! Ironcially, I saw an add for this awesome looknig 2016 Camaro SS - employee owned, it said?? Turns out it was owned by Pat himself!! Could not be a better way to purchase a used vehicle than from a salesman who owned the car! Thanks for courteous no hassle approach and for taking such good care of that Camaro!! Enjoy your "Hot Wheels" edition! Thanks again!! More
by metz
Employees Worked With
Pat Kaiser
April 11, 2018
First new Chevy! I began shopping for a new car for the first time in my life at the end of March. I was introduced to Ray Hawks who was a great help. I had a sit down I began shopping for a new car for the first time in my life at the end of March. I was introduced to Ray Hawks who was a great help. I had a sit down scheduled with him on March 29th. Days prior to that, I had been researching lease options and realized it may not be in my budget to buy or lease new. I met with him anyway and discussed with him my situation. He worked with me and essentially gave me an offer I couldn't refuse! I was shocked at how great the whole staff was. I drove off in a brand new 2018 Chevy Cruze and have been overly satisfied with the whole experience. More
by Zach Greegor
Employees Worked With
Ray Hawks, Kathy Watson
April 11, 2018
SERVICE DEPARTMENT Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in Had my oil changed right around 1,000 miles ago at 15,910. My car is a 2017 Chevy Cruze. A few weeks ago, I found a fairly decent puddle of oil in my home garage. Was rather puzzling. Chalked it up to being from my 2008 Chevy Cobalt. Yesterday, I found a HUGE puddle of oil on my garage floor. Short and sweet....I took pictures. Coming from the oil filter. Service manager is difficult to work with. My car is sitting as after speaking with her twice, I can't trust her. I suspect a faulty oil change Possible engine damage?? Why would I take it back for her to inspect? You know? Your dealership/service department writes on here that you attempted this and that with me. Sure!! You know darn well well Tanya that you werecrude and attempted to intimidate me per telephone. You made it clear that without even knowing my situation nor inspecting my car that a loaner was not likely and you were sure it would be "a quick fix". Offered to come get myself and the vehicle? Yes you did!! But only after I told youthat I had pbtained 3rd party verification of the errors. As for being human, that is what I asked of you in the first place!!!! Anyone who wants to know the real truth and why Tanya cannot be trusted in regards to my situation, is free to contact me. Should I tell them more? Like how the service department wamted to charge me around $80 for that so called oil change/rotation when my warranty actually covers it? How my sensors pn my tires were not reset? The fact that my oil filter was not tightened? Should I keep going? Should I make the voicemail from Tanya public? Matt, when are you going tonstop trying to cover up and bail out that lousy service department?? Nobody wanted to do anything but cover up the mess and deter me from obtaining a loaner. Tanya atyempted to convince me pver the phone that "it was nothing". I was also initially told to drive it over. After my insistance that I was not driving it, then ypu tell me to call GM for a tow. Once I had a different, professional mechanic find the errors, that is when you tried to say you offered to come get it! Lie!!! You tpld me tp drive it or Tow it. Again, Tanya who I can't trust, is the one whp was gping to see my vehicle since she is called the service manager. I think not!!! You messed up. I gave you a chance to make it right. You caused so much worry and stress. You didnt offer anything until you knew I took it elsewhere. You can't cover up your stories forever! More
by Feelingscrewed
Employees Worked With
Jeff Neuman, Tanya Zeitler, Matt Matjunas
April 06, 2018
Good Experience Searched online for a clean used Silverado and called Serpentini , spoke with Ray Hawks about the condition of the truck I saw online and Ray told me Searched online for a clean used Silverado and called Serpentini , spoke with Ray Hawks about the condition of the truck I saw online and Ray told me was clean as a pin. Drove to Orville that evening from Mansfield and Ray was correct the 2004 Silverado was clean as described. You would have thought I was buying a $40,000 unit as I was treated great. Typically online buying can be unpleasant but these guy's do it right. Larry Mansfield, Ohio More
by Larry103
Employees Worked With
Ray Hawks
April 05, 2018
Excellent Customer Service My wife and I had a very good experience with our Sales Consultant, John Williams at Serpentini of Orrville, Ohio, once we determined which vehicle we My wife and I had a very good experience with our Sales Consultant, John Williams at Serpentini of Orrville, Ohio, once we determined which vehicle we were going to buy. John was very helpful with caring for my wife, who did not feel good that day. Thank you John. More
by Dan60
Employees Worked With
Jason Foy, John Williams
April 02, 2018
2006 blueberry cadillac with 60,100 miles on not a good deal I traded the car in 3/31/2018 because it used 1 quart of oil per 1,000 miles serpintini of orrville knows this. a new engine costs 2,155 dollars. . ca I traded the car in 3/31/2018 because it used 1 quart of oil per 1,000 miles serpintini of orrville knows this. a new engine costs 2,155 dollars. . car is worth 4,00 with a good motor. its bluberry in color and their asking 7000+ for it buyer beware.there all smiles but they will screw you over. More
by unhappy
Employees Worked With
Tyson Berkey
April 02, 2018
Great service! I was having no luck with the Jeep that I had so I came to Serpentini just to look at new cars. John was right there to help with a smile. I left with I was having no luck with the Jeep that I had so I came to Serpentini just to look at new cars. John was right there to help with a smile. I left with a 2014 Chevy Cruze and I absolutely love it! I would recommend him to anybody! Thanks for bringing such a great help! Jessica Gillman More
by Jessica007
Employees Worked With
John Williams
April 01, 2018
Great Service Very pleased with our purchase of a 2015 Suburban. Matt really made this process easy and enjoyable. Super great service, communication, and considera Very pleased with our purchase of a 2015 Suburban. Matt really made this process easy and enjoyable. Super great service, communication, and consideration for us and our needs. You want a person to not just sell you a vehicle but sell you a vehicle they know you are happy with and accommodates everything you want or need. His research and go go attitude is refreshing and was very nice to know he was there for us in the process from start to finish. Thank you for the service Matt! You want a vehicle, go to Serpintini and their team! More
by Chevy86
Employees Worked With
Matt Matjunas, John Williams
