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Serpentini Chevrolet of Orrville
Orrville, OH
946 Reviews
Serpentini Chevrolet was founded by Bob Serpentini on July 17, 1980 as the youngest ever first generation Chevrolet Dealer. Bob has grown this business to be one of the largest volume Chevy stores in the Country! American and Proud of it!
We have recently moved from our original building to a brand new, state of the art facility located at 1107 N. Main Street. Stop in for a tour! We've got refreshments, a comfortable customer lounge and a children's play area. We believe in a fun dealership that makes a difference in the lives of our employees, our customers, and our community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 946 reviews
February 13, 2018
2014 Buick Encore I was very impressed with the professionalism of your sales personnel. The Customer Care was amazing and that is what won me over. Eric Johnson wa I was very impressed with the professionalism of your sales personnel. The Customer Care was amazing and that is what won me over. Eric Johnson was the person who helped me. More
by Shawnee90
Employees Worked With
None, Jason Foy, Jonathan Conley, Eric Johnson
February 08, 2018
Very pleased with our visit and purchase We were greeted immediately and offered drinks, etc. Our salesman was Pat Kaiser and we were very pleased with his services. He was happy to visit We were greeted immediately and offered drinks, etc. Our salesman was Pat Kaiser and we were very pleased with his services. He was happy to visit with us at length, lease us a car and find the exact type of interior we wanted in color of car we wanted and worked with us on every detail. He is a very good salesman and represents your company well. When it is time to re-lease, we will again contact Pat. This was our first time at the Orrville Dealership and would recommend it to others for their car needs. More
by leasegirl,carol1
Employees Worked With
Pat Kaiser
February 08, 2018
Easy transaction My test drive started out a little rocky due to running out of gas and having to push it into the gas station with the Sales Rep, but the rest of the My test drive started out a little rocky due to running out of gas and having to push it into the gas station with the Sales Rep, but the rest of the drive went well. I ended up purchasing the vehicle and had a very smooth transaction dealing with the paperwork end of things. I've been there a couple of times since my purchase for Service help as well as car washes and the entire staff have been awesome. More
by CW
Employees Worked With
Chad in Parts helped me with "spare key" info, Joe Freno, Jeff Nagy, Ray Cunningham
February 05, 2018
Fantastic sales and follow-up Recently went into the shop to trade in and pick out a new truck. Floyd picked me up at the door and took me through the process with great ease. Hi Recently went into the shop to trade in and pick out a new truck. Floyd picked me up at the door and took me through the process with great ease. His experience in the field along with his knowledge of Chevrolet assisted me greatly with selecting our new truck. I would refer anyone I know to him. Thank you! More
by Richard Ullom
Employees Worked With
Richard Ullom, Jason Anderson, Floyd Stanard
February 04, 2018
Great customer service Pat and the team at Serpentini made my car buying experience an excellent one. They went above and beyond to make sure I was able to get into the vehi Pat and the team at Serpentini made my car buying experience an excellent one. They went above and beyond to make sure I was able to get into the vehicle I wanted. More
by Ian Esses
Employees Worked With
Pat Kaiser
January 31, 2018
Worst dealer I have ever done business with. All friendly till after the sale and then they won't own up to anything. Advise you to call your insurance company before leaving the lot because yo All friendly till after the sale and then they won't own up to anything. Advise you to call your insurance company before leaving the lot because you will be heavily fined by the dealerships finance supplier. All dealer had to say "not my problem" More
by Greg P
Employees Worked With
Unknown can't read handwriting
January 30, 2018
Super great people! They always take good care of me! Serpentini always takes great care of me! I always feel like a princess when I come here! They work there tails off to get what I need and keep the Serpentini always takes great care of me! I always feel like a princess when I come here! They work there tails off to get what I need and keep the price affordable for me! More
by NicoleandJosh
Employees Worked With
Adam Shilling, Ray Cunningham
January 28, 2018
Needed a car fast! I hit a deer going to work. One week later I asked for a quote online and Serpentini called me right away. I came in and was greeted the moment I walk I hit a deer going to work. One week later I asked for a quote online and Serpentini called me right away. I came in and was greeted the moment I walked through the door. Pat got me behind the wheel of an awesome car that same day. More
by c0mmissar
Employees Worked With
Pat Kaiser
January 19, 2018
Floyd Stanard Good experience. Floyd knowledgeable and helpful. Knew what I was interested in looking at and directed me in that direction. Would return for next Good experience. Floyd knowledgeable and helpful. Knew what I was interested in looking at and directed me in that direction. Would return for next vehicle. More
by HF007
Employees Worked With
Jason Anderson, Floyd Stanard, Jason Anderson
January 16, 2018
Very poor experience This is the second car buying experience with serpentini Orrville. I gotta say it was the worst one. My first experience was excellent. This time was This is the second car buying experience with serpentini Orrville. I gotta say it was the worst one. My first experience was excellent. This time was the worst. So many lie. First had my trade in wrong then low balled me on the value of my trade in. I’m sorry a 2015 in very good condition and loaded and very low miles is worth more than 8 thousand. Didn’t know that’s what they gave bc sales man keep saying it would be changed never was. Took serpentini one month to pay the trade in off. So when I called and talked to the sales man about the hold up on my trad being paid off, he said the check was already sent that was a lie I literally had to do a three way call with my old bank and serpentini to get the truth. Which was not good. Second finance needed additional info but wouldn’t say anything to me. After an hour or so the sales man went to see what was going on. That’s when I found out needed additional info. It was an easy Fix on my part. Serpentini staff you really need to get your stuff together. Very disappointed in this dealership. The only good thing that came out of it was my car sadly that’s the only good thing I have to say. More
by Shirley & Kenneth
Employees Worked With
Jason Foy, Ray Cunningham
