Serpentini Chevrolet of Orrville

Ask for Josh Martin!!!! Buying a vehicle can be very exciting....... and stressful too. Josh Martin greeted us outside on a Very Cold windy morning as we were checking out ca Buying a vehicle can be very exciting....... and stressful too. Josh Martin greeted us outside on a Very Cold windy morning as we were checking out cars on the lot. He is very personable and made our sales experience very pleasant! Thanks! More

Great Sales and Service Staff!! John and Matt were (and still are) very helpful in and out of the Sales Floor, Joe and Tanya in the Service area have been great too! After an unfortu John and Matt were (and still are) very helpful in and out of the Sales Floor, Joe and Tanya in the Service area have been great too! After an unfortunate incident that happened in the service area back in October they have gone above and beyond (John too!) to make sure I have been happy. From Loaner vehicles to making sure my 2008 Silverado was done right. More

Tyson is our hero !!! Me and my girlfriend have recently totaled our beloved 2011 Dodge Caliber. We began searching for a replacement vechile at VanDevere Cheverolet and Fr Me and my girlfriend have recently totaled our beloved 2011 Dodge Caliber. We began searching for a replacement vechile at VanDevere Cheverolet and Fred Martin Dodge. We felt like numbers were pushed at us at both dealerships and we being offered vechiles that didn't suit our growing family. We test drove a ford explore from Fred martins over night. In the morning we decided the payments we were offered did not suit our budget, so we decided to explore our options. Within one phone call we found Tyson and he was able to tell us what he can offer us and what our options are. We felt so reassured that we went to see him and the fine folks at Serpentini Chevrolet. Boy we were glad we did we were treated like we were coming home for Christmas or Thanksgiving. It was a night and day difference in the service Tyson gave us compared to the previous two dealerships. He understood our needs and explained everything in a very compassionate and empathic manner. He offered us snacks and beverages in the previous dealership I asked for water and was told the fountain is right there. We ultimately purchased a preowned 2013 Kia Sportage for a much better value with a gap policy extended warranty and factory warranty. On top of that Tyson got me a brand new Chevy hat in my favorite green color from there parts store. Then to our surprise Tyson and his great sales manager returned the explore we test drove back to Fred Martins. We couldn't be more satisfied and we will life long life customers of Tyson and Serpentini. More

The best dealership i have ever bought a car from. I will always buy from Floyd.This dealership has treated us really good and i will recommend this dealership to family and friends. My wife is wanting I will always buy from Floyd.This dealership has treated us really good and i will recommend this dealership to family and friends. My wife is wanting a car as well. More

Very Knowledgeable and honest salesman Unfortunately, my car was totaled the week before Christmas. I was not ecstatic about car shopping but I had looked online and knew what vehicles I wa Unfortunately, my car was totaled the week before Christmas. I was not ecstatic about car shopping but I had looked online and knew what vehicles I was interested in and decided to start with Serpentini in Orrville. My salesman was Ray Hawks. He was very knowledgeable about vehicles, especially the Chevy Cruze which I ended up purchasing with him. He was not pushy by any means and he was easy to talk with. I feel I got a wonderful car for a great cost. There was an issue that he was completely honest and upfront with me about which he didn't have to be because I had already signed the papers. He wanted to make sure we were satisfied with our purchase and took care of a few minor issues I found after purchasing the car. I am very pleased with my experince and would recommend family and friends to go see Ray and I will return (hopefully in many many many years) when I am in need of a new vehicle! More

HORRIBLE! My 2008 Avalanche has been in there 3 times for the same problem, never fixed! RUDE RUDE employees! Down to the phone receptionist, management, and s My 2008 Avalanche has been in there 3 times for the same problem, never fixed! RUDE RUDE employees! Down to the phone receptionist, management, and service advisors, you couldn't pay me to go back there! More

So easy Pat was so accommodating. He knew we were on a budget and went above and beyond to tailor a loan that would fit within our budget. I am thrilled wit Pat was so accommodating. He knew we were on a budget and went above and beyond to tailor a loan that would fit within our budget. I am thrilled with my 2014 Sonic. I love the XM radio and Onstar he set up for me. I would definitely recommend Pat for your next car purchase 😉 More

Josh Martin did all he could do for us. Great truck at a great price! Upon inspection of 2014 Silverado found the oil fill cap off. We are all only human but they did all they could to help. Great truck at a great price! Upon inspection of 2014 Silverado found the oil fill cap off. We are all only human but they did all they could to help. They owned up to it as they should and that told me a lot about their character. It was dark and raining when we got there so the truck was brought in under lights where it was dry so we could look at it. We are loving our new to us truck!! More

Love my new suv First off I've never been able to deal with typical salesman. Eric was a great man to deal with for me. I told him what I wanted and expected and he d First off I've never been able to deal with typical salesman. Eric was a great man to deal with for me. I told him what I wanted and expected and he delivered. It was an extremely easy and friendly deal. He gave me a great price and did what he could to help me get to the deal I needed to reach. I will be coming back to him again when I purchase a new vehicle. The financing was really easy. There was no pushing or pressure to do any specific thing with the warranty. They gave me any info I asked about and when I told them no thanks about certain deals with the warranty they moved on. I look forward to dealing with them in the future. Thanks again for a great experience! More

Proffesianal help from Ray Hawks We needed a pickup truck due to a breakdown Ray was able to locate and make the process easy and quick nice to see that this type of sales effort sti We needed a pickup truck due to a breakdown Ray was able to locate and make the process easy and quick nice to see that this type of sales effort still exists. Thank Ray More