Serpentini Chevrolet of Orrville

A very good experience at Serpentini This experience with Serpentini's was not our first. We bought a Malibu from them in 2006. My husband and I were looking for a second vehicle and we This experience with Serpentini's was not our first. We bought a Malibu from them in 2006. My husband and I were looking for a second vehicle and we looked on line on the Serpentini website. I found a vehicle I was interested in and we went that evening and spoke with Pat Kaiser. He was very friendly and knowledgeable. I returned the next morning for a test drive and the dealership allowed me to take the 2013 Chevrolet Traverse to our mechanic to have it checked over. With the okay from him I returned and purchased the vehicle. Even though Pat was very busy he worked to get me out the door as quickly as possible while helping others as well. Pat did a great job and I appreciate his time with me. He helped to install the new floor mat that I ordered for the car too. More

Awesome service!!! He did not pressure us to buy and is extremely knowledgeable! Very friendly and took the time to walk through the pros and cons of each option we were He did not pressure us to buy and is extremely knowledgeable! Very friendly and took the time to walk through the pros and cons of each option we were considering to give us a full picture before we decided what was best for us. More

Got what I wanted! My experience with Serpentini was great. This place was very busy, and took the time to deal with me. In the end, I bought a 2016 Buick Encore. Pat go My experience with Serpentini was great. This place was very busy, and took the time to deal with me. In the end, I bought a 2016 Buick Encore. Pat got my monthly payment to which I was happy with. The tour of the store was interesting and informative. But, what was really a nice surprise, after Pat gave me a lesson on the Bluetooth, Onstar, lumbar, seat buttons, etc., I noticed that there was a full tank of gas in my Encore! Little things do mean a lot. Thanks!😀 More

Serpentini Chevrolet is great! We were looking for a car to replace a 2015 Terrain that had been totaled in an accident. We loved our previous Terrain so we set out try to find ano We were looking for a car to replace a 2015 Terrain that had been totaled in an accident. We loved our previous Terrain so we set out try to find another one similar to the first one. We saw a Terrain on Autotrader.com at Serpentini Chevrolet almost identical to it. We spoke to Tyson on the phone and decided to make the trip to Orrville even though we live in Indiana as it seemed like just what we were looking for. Tyson was very personable and knowledgeable. There were a few questions that he did not have the answer as he had only been on the job for a short time but he knew exactly where to go to get the answer. Every person we dealt with during the car buying process was great. We couldn't have asked for a better experience. It was a pleasure to work with them and we love our car!! Thanks Tyson and Serpentini Chevrolet! More

Good customer service It was easy dealing with serpentini. They worked hard to get us a vehicle we wanted and for it to fit our budget. When issues came up they were quick It was easy dealing with serpentini. They worked hard to get us a vehicle we wanted and for it to fit our budget. When issues came up they were quick to help fix those, and make note of it for us in case it came up again in the future. I'll be returning for my next vehicle! They definitely went the extra mile and are so willing to help out and make things right. They're very honest people. More

OUSTANDING Dealership My experience with Serpentini was OUTSTANDING from the first call with Kathy Watson to my eventual purchase of my 2016 Malibu Hybrid with John William My experience with Serpentini was OUTSTANDING from the first call with Kathy Watson to my eventual purchase of my 2016 Malibu Hybrid with John Williams. The entire dealership helped to get me into a brand new vehicle....my credit is not that great but that didn't stop these guys. Their positive attitudes and graceful demeanor was very comforting. Although they did get me financed, I would have been satisfied and left on a positive note if financing wasn't an option for me. These guys worked hard for me and didn't pass me around from person to person....I worked with John the entire time to which was great as he and I got along famously. Recommending this dealer and sales team is super easy and have already done so. I am grateful to have been able to purchase a new car and even more grateful for the outstanding personalities at Serpentini Orville. I have read one or two reviews from folks that did not have the experience they had hoped for....I do feel for their situation and will add the folks I worked with (John, Steve, Jason) were very positive, very real, straight shooters, kind, compassionate and cared. If you come in with a positive attitude and smile while maintaining a level head, you're going to leave here with a great vehicle and very satisfied experience. I recommend working with John Williams. I also recommend starting with Kathy Watson in customer service first. She is VERY good at figuring out what you want in a vehicle and is very understanding of any financial situation. She helped to get me started, told me what I needed to bring, gave me the confidence to go after what I wanted and stayed late to greet me. ultimately John Williams finalized my deal for my Malibu Hybrid and I could not be more satisfied with him. he worked long and hard on my behalf....a BIG thank you to John for all of his hard work and time. Recommending this dealership is easy....call Kathy and get started. More

Bought a new Buick there. Went there to look at a new Buick Encore. Found the vehicle was looking for. The dealership was very helpful and curious. A very friendly and profess Went there to look at a new Buick Encore. Found the vehicle was looking for. The dealership was very helpful and curious. A very friendly and professional staff helped to make our purchase a very pleasant experience. Would very highly recommend this dealership. They go out of their way to help you. Very informative on all aspects of the cars and their dealership. More

Great experience! This is the second vehicle I have bought from serpentine, if you're going to buy a vehicle, go see Matt Majunes, best sales person I have ever dealt This is the second vehicle I have bought from serpentine, if you're going to buy a vehicle, go see Matt Majunes, best sales person I have ever dealt with!!! More

Had keys in no time!!!!! Great salesman. Was very helpful. Took the time to answer questions. Very knowledgeable. Actually wanted to get me in a vehicle the same day unlik Great salesman. Was very helpful. Took the time to answer questions. Very knowledgeable. Actually wanted to get me in a vehicle the same day unlike another dealership that was dragging thier feet. More

Chevy Aveo buyer The salesperson was very polite and friendly. He explained to me that I was getting a good deal on trading in my Kia Optima for the Chevy Aveo. The salesperson was very polite and friendly. He explained to me that I was getting a good deal on trading in my Kia Optima for the Chevy Aveo. More