Serpentini Chevrolet of Orrville

Great Experience, Great Price..... Thanks Tyson Berkey !!! I found the exact 2015 Chevy Cruze I wanted. It was about $1500.00 less than other dealerships. Love my car. I Definetly recommend Tyson I found the exact 2015 Chevy Cruze I wanted. It was about $1500.00 less than other dealerships. Love my car. I Definetly recommend Tyson More

Wonderful buying experience! Thank you Julia Meadows 😀 I must say, I have never been treated so well at a car dealership. Julia Meadows made my experience fast and easy. I will recommend this dealership to I must say, I have never been treated so well at a car dealership. Julia Meadows made my experience fast and easy. I will recommend this dealership to all my friends. I received all that I asked for. Got a great deal in a short amount of time, loved it!!! More

Best vehicle buying experience we've ever had hands down!! Being out of state customers, from the first phone call to the dealership to picking up our truck it was the absolute best experience we have ever had Being out of state customers, from the first phone call to the dealership to picking up our truck it was the absolute best experience we have ever had period! The dealership went above and beyond and in every aspect of us buying a vehicle. Both our salesmen Eric Johnson and Pat Kaiser are absolute gentleman and treated us with the utmost respect from day one until we pulled off the lot, it was truly a pleasure to buy a vehicle for the first time in many many years. No games, true to their word, customer service was beyond excellent, dealership was prestine, went over every detail, and this makes us customers for life and we're three hours away from the dealership. In a time where everyone needs a vehicle they go the extra mile and make buying a vehicle what it should be, truly enjoyable and that says more than alot! More

Making car shopping easy. I hate shopping for a vehicle. When walking on a dealers lot I know what I'm looking for. Most sales guys want to sell you a vehicle. Sell you what th I hate shopping for a vehicle. When walking on a dealers lot I know what I'm looking for. Most sales guys want to sell you a vehicle. Sell you what they want you to buy. But not here. These guys were awesome. I showed Floyd what I wanted we took it for a test drive I loved it but I told Floyd I have to think about it. It was Saturday very close to closing time I told Floyd I will call you Monday. He shook my hand and that was that. On Monday I called Floyd told him let's do this but I couldn't get there until 3 Floyd took my info and when I got there Mark was ready for me Floyd had everything together and I was treated like a king. So thanks to both those guys I will only shop here. More

Unexpected I am not a huge fan of car shopping simply because I don't like to feel pressured. My experience with this dealership and with my wonderful salesman w I am not a huge fan of car shopping simply because I don't like to feel pressured. My experience with this dealership and with my wonderful salesman was nothing short of pure professionalism. I felt extremely relaxed from start to finish during the entire process and came home with a beautiful new car. Thank you again Bucky Hawks your awesome! More

The right deal with Great Customer Service I had identified the vehicle I wanted ahead of time, but I was uncertain as far as what they would give for my trade, and if they would work with me o I had identified the vehicle I wanted ahead of time, but I was uncertain as far as what they would give for my trade, and if they would work with me on the price. Floyd was very friendly, stress free, spent extra time showing me features on the car I did not know about. Felt like I had known him for years. I did not feel hassled or pressured in anyway. I was offered a decent trade price, but was able to work out a slightly better number to make sure both sides felt good about the deal. I also had my daughter with me, they were very friendly to her, and recognized I had a time limit. Thanks Floyd for your excellent customer service, you took great care of me and my daughter! We are very pleased with the vehicle, and will definitely keep Serpentini Chevy on our list for our next vehicle! *The only feedback was on how the interest rate was communicated, I was told I would get a great rate, but never really was told a number. I felt a little kept in the dark, I wasn't communicated what rate it was, until I was signing the papers. I understand it only works out to an extra $10-15 a month, but it might help to know up front that number. More

New truck from Serpentini Chevy We recently visited Serpentini of Orrville looking for a new vehicle to replace our worn out 05 Suburban. We were quickly greeted by Matt Matjunas, w We recently visited Serpentini of Orrville looking for a new vehicle to replace our worn out 05 Suburban. We were quickly greeted by Matt Matjunas, who made us feel welcome and didn't put an all-out blitz of pressure on us. He answered our questions about new trucks and the options dealing with either a lease or buying. With Matt's help, along with sales management and financing, we decided to purchase a new crew cab Silverado taking advantage of the GM discount over the 4th of July. At the end of the day, it was one of the easiest, most user friendly car buying experiences we have had. Thanks Serpentini. More

Excellent Service Experience was excellent. Ray very friendly and helpful. Would purchase a new car from there again. Ray answered all my questions and made this expe Experience was excellent. Ray very friendly and helpful. Would purchase a new car from there again. Ray answered all my questions and made this experience very easy. More

Holmes Custom Trim ...Dave Yoder Floyd was very helpful with the purchase of the truck. Not pushy like some other dealerships. Also had a lot of common sense. I appreciate that. I wou Floyd was very helpful with the purchase of the truck. Not pushy like some other dealerships. Also had a lot of common sense. I appreciate that. I would recommend seeing him if you're looking for a new or used vehicle. Thanks ! More

Absolutely wonderful!!! Awesome experience!!! I can't express how happy I am!!! We had looked into many places prior, until while listening to the Cavaliers play the final Awesome experience!!! I can't express how happy I am!!! We had looked into many places prior, until while listening to the Cavaliers play the finals we heard an ad multiple times for Serpentini of Orrville. After having many problems with my cars in the last year my husband decided,, since Cleveland finally won we should give them a shot maybe it's a good sign. He talked to Kathy Watson who is a lovely lady who understood our situation and gave us nothing but hope over the phone. When we got there on Saturday we had just missed her but was put in great hands. When we met John Conley he made us feel at home. I work with the public so I know all about sales and selling people but I didn't feel like I was being pushed or just a number. Yes they needed a sale but i felt like they were doing everything in their power to help ME not themselves. When you have not so good credit u expect the worst vehicle on the lot to be the one they sell you, not at serpentini when you walk in there they make you feel like that number almost doesn't matter and you CAN get that nice new car. My new motto is "Always Believe".. not only was it the Cavs shirt my husband was wearing when we went but it is exactly how they made me feel. Believing something good was going to happen got me in a 2016. Thank you Kathy Watson, John Conley, and Stephen Fusco for all the work you guys put in for us. More