Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Serpentini Chevrolet of Orrville
Orrville, OH
942 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 942 reviews
April 02, 2016
Excellent customer service! After getting the run around at other dealerships I was nervous I would get the same treatment here! I didn't! They were awesome to work with treated After getting the run around at other dealerships I was nervous I would get the same treatment here! I didn't! They were awesome to work with treated me with respect and listen to what I wanted and made sure I was happy with my purchase! More
by Hope
Employees Worked With
Jason Anderson, John Williams, Pat Kaiser
March 29, 2016
Great place Very nice place nice sales people John Williams was really nice and help me get the car I wanted thank u so much for everything Very nice place nice sales people John Williams was really nice and help me get the car I wanted thank u so much for everything More
by Sabrina777
Employees Worked With
John Williams
March 24, 2016
great Spent 3 1/2 hours getting the car of our dreams. Everyone there welcomed us, worked with us and treated us like we were family. I would recommend thi Spent 3 1/2 hours getting the car of our dreams. Everyone there welcomed us, worked with us and treated us like we were family. I would recommend this dealer to anyone! More
by Kathy James
Employees Worked With
Jason Anderson, Mark Evans, Ray Hawks, Kathy Watson
March 24, 2016
Great staff, trade a little undervalued. Contacted almost immediately with good follow-up. The sales representative did a great job of meeting my needs. However, be very, very careful about Contacted almost immediately with good follow-up. The sales representative did a great job of meeting my needs. However, be very, very careful about trade-in! My extensive research vs. their number were about $3500.00 off. My advice is to come to the table with print offs of everything and have your smartphone loaded with evidence! With that being said, I still walked away with a fairly good deal. More
by Ironmaking
Employees Worked With
Mark Evans, Ray Hawks
March 17, 2016
ABSOLUTELY TERRIBLE EXPERIENCE! This is the 3rd time I've purchased a vehicle online out of state, never had a problem before. I bought a 2009 Dodge Ram for a great price, only to fi This is the 3rd time I've purchased a vehicle online out of state, never had a problem before. I bought a 2009 Dodge Ram for a great price, only to find out after I purchased it that there were thousands of dollars in repairs needed that were not disclosed. I'm in the process or arbitration because they refuse to pay to have my AC fixed. I bought a truck where they failed to tell me had poor alignment, AC didn't work, needed new tires, was not detailed at all, had a tire pressure sensor light on, needed a new drive alternator belt. They said they replaced or resurfaced the front rotors but I was told by a Dodge dealership as well as another mechanic shop this was not true. My truck needed about $2600 in repairs, but what made me most mad was they said the AC worked fine when the truck was shipped to me, but all of a sudden the AC doesn't work as soon as I get the vehicle. The truck also failed to come with a tire changing kit/accessories. I never complain because I'm too busy, but I have called and tried to work this out with the mgr countless times with no luck, so I'm taking the time to voice my great frustration with a company that has sold me a truck with $2600 in problems that were not disclosed fairly to me, otherwise I would have negotiated the price lower or bought another truck elsewhere. Yes they gave me a partial refund of $685, but I was still out over $2000 in repairs. They said they sent me a wheel jack kit and accessories but its been almost 3 months and it still hasn't arrived, and they sold me a truck where the AC didn't work out of the vents in the dash even when they said it did, the tire pressure light is still on, the Dodge dealership still says the rotors need to be re-finished or replaced, the gear shift doesn't light up when you put it in reverse, etc. If you sell a vehicle at a dealership, you should properly disclose to the buyer what works and doesn't work, I'm not asking for much. Either your company has mechanics that cut corners and speed thru evaluations, or your company is dishonest. Either way, I'm still waiting for your company to send me the wheel jack kit like you promised and a check for $670 to fix the AC More
by zharless
Employees Worked With
Floyd Stanard
March 09, 2016
Purchase of car for daughter and myself Had a great experience at Serpentini Orrville with Eric Johnson. Went there looking for a first car for my daughter and ended up getting one for mysel Had a great experience at Serpentini Orrville with Eric Johnson. Went there looking for a first car for my daughter and ended up getting one for myself at the same time. Also worked with Mark in the Finance area. Everything went so smoothly. We will definitely recommend them to everyone looking for a car. More
by Barbara
Employees Worked With
Mark Evans, Eric Johnson
March 08, 2016
Great experience After other dealerships in the area told me I couldn't get a loan, I decided to try Serpentini. Eric J. went above and beyond all my expectations. He After other dealerships in the area told me I couldn't get a loan, I decided to try Serpentini. Eric J. went above and beyond all my expectations. He got me in the truck I wanted with the terms I wanted. Then after all that I even got a lower payment than I was expecting. Definite will be getting my future vehicles from here More
by jjohnson0928
Employees Worked With
Eric Johnson
March 05, 2016
Great dealership This is the second time Eric Johnson helped me, he went above and beyond and got me into a great truck. He's a wonderful person and salesman. I'd go t This is the second time Eric Johnson helped me, he went above and beyond and got me into a great truck. He's a wonderful person and salesman. I'd go to him for another vehicle that's for sure! More
by Turner91
Employees Worked With
Eric Johnson
February 29, 2016
Excellent service I came to just look at a car and left with one a Buick Enclave. Mr.Hawks was very friendly, personal and very attentive. Keep up the good work! I came to just look at a car and left with one a Buick Enclave. Mr.Hawks was very friendly, personal and very attentive. Keep up the good work! More
by Kwoff16
Employees Worked With
Ray Hawks
February 25, 2016
Best dealership I've been to They were very friendly honest and didn't give me the run around like other dealerships have in the past. Zach made me feel welcome right when I got t They were very friendly honest and didn't give me the run around like other dealerships have in the past. Zach made me feel welcome right when I got there More
by Jj
Employees Worked With
Jason Anderson, Zach Bauer
