Serpentini Chevrolet of Orrville

ford escape Aaron Jarrett was so nice and helpful. from my first phone call to me leaving orrville. He stayed after hours to make sure i had everything out of Aaron Jarrett was so nice and helpful. from my first phone call to me leaving orrville. He stayed after hours to make sure i had everything out of my old vehicle and make sure i was completely comfortable in my new one. More

Super Service I had been without a vehicle for a few months and decided it was time to get something. I knew what I wanted so I started looking online at all the de I had been without a vehicle for a few months and decided it was time to get something. I knew what I wanted so I started looking online at all the dealers around the area. (Akron, Barberton, Rittman, Orrville, ect) I finally found a beautiful blue 2011 Chrysler Town & Country on Serpentini's website. It was in my price range and looked nice in the pictures. I sent my husband a text and told him to look it up. When I got home from work that night we decided to go take a look. We got to the dealership right before closing. I just wanted to look at it. Well John Williams came out and asked us what we were looking for and told us all about the van. He even washed it before showing it to us. We took it for a test drive and decided to buy it. By now it was past closing time. I told John we would come back tomorrow but he said it was all right. We went through all the paper work with John and Mark Evans and I left that night with my new van 2 hours after closing. Those gentleman working that evening were just great. They all made us feel like we were not at all keeping them over. They even washed my van a second time before we left. I would recommend John and the whole staff at Serpentini Chevrolet of Orrville. Wonderful, friendly and very helpful. Thanks Guys!! I Love my new van! More

Great Service Matt was able to get me the car I wanted at the price I wanted. No hassles. Great Service and a helpful staff. I would recommend this to anyone lookin Matt was able to get me the car I wanted at the price I wanted. No hassles. Great Service and a helpful staff. I would recommend this to anyone looking for a new or used vehicle. More

Great experience Very easy and stress-free buying experience. Eric Johnson was very helpful, informative, and patient. I would highly recommend Eric. However, the f Very easy and stress-free buying experience. Eric Johnson was very helpful, informative, and patient. I would highly recommend Eric. However, the finance manager seemed like your typical car salesman who has gone through the finance motions thousands of times and didn't want to be bothered. Only had to deal with him for about 5min, so no big deal. More

Great company to deal with! Great sales team! Just bought my 2nd vehicle from Serpentini. Great to work with. Have great service from the service department & body shop as well o Great sales team! Just bought my 2nd vehicle from Serpentini. Great to work with. Have great service from the service department & body shop as well over the past 2 1/2 years. Great company & highly recommend for all your vehicle needs! More

great They got me in the truck I wanted for the price I wanted everyone was nice and professional the dealership was very nice inside with decent selection They got me in the truck I wanted for the price I wanted everyone was nice and professional the dealership was very nice inside with decent selection More

Excellent sales and service When we arrived on the lot we headed for the door, as we were there for an appointment. But decided to look at a couple cars first and as we were walk When we arrived on the lot we headed for the door, as we were there for an appointment. But decided to look at a couple cars first and as we were walking away from the first car, we were greeted by the friendliest salesman. He assisted us with everything from the credit process to negotiating a few things and got us in the 09 Caliber that I wanted from the start. I must say that everyone on the lot was very friendly and helpful, and no one was pushy nor tried to force anything upon us. On top of the best car sales customer service I've ever encountered, their prices and quality are excellent. We will be returning for my husband's truck in the future. I will also recommend Serpentini as the next stop to everyone I know! Thank you Kathy for the phone call, Jon for the process, and Jason for the negotiating! Great job, great team! More

Great Customer Experience! People typically tend to write reviews or comments when they have a bad experience, but my experience was so good that I was moved to share it wi People typically tend to write reviews or comments when they have a bad experience, but my experience was so good that I was moved to share it with you. My transaction started at the Strongsville location where I ended up purchasing a 2015 Chevy Sonic to replace my 2013 Chevy Sonic that was unfortunately totaled due to an error on the other party’s judgment. We quickly came to an agreement on terms and I had myself a brand new Sonic. I noticed that one of the side panels seemed to have an imperfection in it as I was about to drive off but thought maybe my eyes were playing tricks on me. One of the salesmen could not see it so I drove for home in my new car. After getting home and studying my car thoroughly, I came to realize it was actually a slight dent and wave in the one door panel. After a business trip, I took the car back up to Strongsville and met Bob Serpentini who looked at my car with me and sees the dent in my new car. He knows that I work right across from the Orrville location and makes a call to have my car looked at the next day in Orrville for my convenience. I take my car to Orrville the next day and worked with Tonya to have my panel repaired. Not only did they repair what I saw, but the technician saw another very small ding and fixed it while he was working on my car. Tonya also went above and beyond expectations when she had the body shop go to great lengths to fix a deep scratch on the back trunk lid. All of this was performed in one day and the staff could not have been more accommodating. Bob talked to me about how important his customers are to him and it shows throughout his organization. This is the second car I bought from Serpentini and I will not hesitate to buy future cars from this dealership as well as have my cars serviced at their great service center. Thanks again for such wonderful customer service! More

Much better than expected John was great to work with. Very low pressure and he went far and above what was expected to make sure we walked out the door happy. John is also ver John was great to work with. Very low pressure and he went far and above what was expected to make sure we walked out the door happy. John is also very knowledgeable when it comes to cars and not just with Chevy vehicles. More

Fantastic Customer Service Ray Hawks worked with me off and on for two months helping me find the right car and he was patient and considerate and helpful every single visit. I Ray Hawks worked with me off and on for two months helping me find the right car and he was patient and considerate and helpful every single visit. I truly appreciate the service and would do business here again anytime! More