Serpentini Chevrolet of Orrville

Good Experience While car shopping is one of my least favorite activities, Floyd and Jason at Serpentini were excellent to work with. We did go back and forth quite a While car shopping is one of my least favorite activities, Floyd and Jason at Serpentini were excellent to work with. We did go back and forth quite a bit but they were willing to work with us and we came together on a deal that we believed was fair. I would do business with them again. More

Thank You for making buying a car a breeze! Matt Matjunas was kind throughout making my husband and I feel that we were imporyant to him as people. They worked and worked with us to get the pric Matt Matjunas was kind throughout making my husband and I feel that we were imporyant to him as people. They worked and worked with us to get the price where we wanted it so the payments fit in our budget. LOVE THE CAR! More

Ray, Mark and Kathy were fantastic After seeing a used car I liked online, I checked Serpentini Chevrolet of Orrville website to see if the car was still available. I dropped Kathy (Wat After seeing a used car I liked online, I checked Serpentini Chevrolet of Orrville website to see if the car was still available. I dropped Kathy (Watson, Customer Care Specialist) an email. She responded very quickly and was very helpful. After a couple of emails we scheduled a visit for the very next day, I rented car and drove up (3hrs drive). The next day we were welcomed by Ray (Hawks, Sales Staff). Ray was great, friendly and professional, answering all of our questions efficiently. He took us for a test drive with the car we wanted, and our decision was made. At the beginning of the day we thought we would get financed through our Credit Union, but Mark (Evans, Finance Services) was able to get us a better rate so we went ahead with the deal. Staff members came over to congratulate us on our new car, which was very nice. Ray let us use their computer to get the paperwork they needed from us, and to activate my insurance. Mark (Evans, Finance Services) took all the time needed to explain to us all the details of the financing plan, and it was a very helpful discussion. Overall, we arrived at 9:30am in a rental car and by 1:30pm we were in our new car! Ray even called Enterprise to pick up our rental car. It was a fantastic experience. More

Best dealer ever Eric Johnson did a fabulous job of getting us approved for a car we got a Buick. Bobby Adamsone and Lyndsey larch we are super happy with the service Eric Johnson did a fabulous job of getting us approved for a car we got a Buick. Bobby Adamsone and Lyndsey larch we are super happy with the service and quality of the car and the dealer we had More

Worst Experience Ever! After a recent repossession, I am in the market for a car. I read Serpentini's reviews and started looking online at their vehicles, I found a car th After a recent repossession, I am in the market for a car. I read Serpentini's reviews and started looking online at their vehicles, I found a car that I was interested in and I applied for financing online. I was "pre-approved." So after waiting several hours, I asked my dad to go look at the car with me, So we loaded my two month old son up in the car and drove to Orrville. Once we got there, we were met by a salesman (who never gave us his name.) He took us inside so he could "find the car." And he disappeared for almost 10 minutes! Then he shows up and says the car was sold several hours before and he wanted to show me something else. He took us outside and showed me a car that was TWICE the price of the one I was looking for. So after telling how much I wanted to spend, he showed me another car that he said they could "make work." We drove it, and decided it would work, it wasn't exactly what I wanted but it would do. So once he pulled my credit, he came back with pricing options. Come to find out, the car was more than $1500 OVER what I wanted to spend. And the pricing options did NOT work for me. After going back and forth and wasting 3 or more hours at the dealership I left without a car. My dad said he would bet money that they would find something that would work and I would get a call Monday morning. And I did. But come to find out, the car they were trying to sell me was listed for $1500 LESS online. They kept pushing for more money down or a cosigner, after I said multiple times I didn't have either! This would have been the third vehicle purchased by my family from Serpentini in the past 15 years. Needless to say, we will never be back! BUYER BEWARE! They say no pressure, and they are there to help, NO WAY! More

Ingram and Marti McCord After a recent bankruptcy we were worried that purchasing a vehicle was out of reach. From the moment we met Eric, he assured us that it could happen. After a recent bankruptcy we were worried that purchasing a vehicle was out of reach. From the moment we met Eric, he assured us that it could happen. He worked his magic and within a few hours we were driving home in a wonderful Town and Country van with payments that were affordable and right where we wanted them. Thank you Eric for making us feel comfortable and taking away our fears! Gods Bless you and your family! More

Great Service!!! I came in to search for a car for my daughter. The service I received from Eric was excellent. He was an expert on the Cruze which was the car we we I came in to search for a car for my daughter. The service I received from Eric was excellent. He was an expert on the Cruze which was the car we were considering. I was impressed with the total service experience he provided from car selection to reviewing eligible rebates and working to facilitate a quick appointment with financing. I bought the Cruze and my daughter is thrilled with the car. More

Soooo HAPPY!!! I do not even know where to begin! I do not have the best credit, I've had 1 repossession! My husband does not have good credit and due to certain cir I do not even know where to begin! I do not have the best credit, I've had 1 repossession! My husband does not have good credit and due to certain circumstances doesn't have a license but we walked out with a car!! A car that I absolutely LOVE! The day before I was at a car dealership in Dalton. I talked to a guy before I went and he told me my application looked great and to come down and when I went there they didn't even want to work with me. Wouldn't even take a look at my car as a trade in, even though it was junk! So when Kathy called me the next day from Serpentini I really did not want to drive all the way down to Orrville just to be rejected again! But she got all my information, kept calling me back, and made sure it was the real deal before I came in, and even still with the "Your Approved" I did not want to do it bc I thought it was just a hoax! When I arrived at Serpentini I was greeted by the general manager who told me he knew about my situation and said he will do his best to get me in a car and then introduced me to Pete! Pete was wonderful! He helped me every single step of the way, even with my screaming 2 year old right beside me! The customer service was phenomenal! He got my son a coloring book and crayons, that he drew on Pete's desk with, juice boxes, popcorn! And even helped me lower my payment, and down payment to something more affordable for me! A very funny guy and definitely made my experience personal! I would not purchase a vehicle anywhere else or from anyone else! Thank You Pete!!! You have nooo idea how much this truly means to my family and I!!! More

Great and Pleasant experience! I am very pleased with the service and the vehicle I purchased from Serpentini. Floyd the salesmen was very helpful with great communication. I would I am very pleased with the service and the vehicle I purchased from Serpentini. Floyd the salesmen was very helpful with great communication. I would definitely purchase from them again. More

Outstanding Service with no High Pressure! I found this experience to be a good one. The team that was involved with my purchase was very helpful with a no high pressure approach. They seemed t I found this experience to be a good one. The team that was involved with my purchase was very helpful with a no high pressure approach. They seemed to be creative in meeting my needs and provided the requirements that I found necessary to purchase my vehicle from their dealership. More