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Serpentini Chevrolet of Orrville
Orrville, OH
942 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 942 reviews
August 04, 2014
Highly Satisfied Customers! This was our first time leasing a brand new vehicle, and we had such a great experience thanks to our salesman, Zach Bauer. He was friendly, knowledge This was our first time leasing a brand new vehicle, and we had such a great experience thanks to our salesman, Zach Bauer. He was friendly, knowledgeable, and really took the time to make sure we got exactly what we wanted and were completely satisfied. He worked with us, listened to our concerns and questions without making us feel rushed or pressured to jump into something we didn't feel comfortable with. Overall, we just had a really good experience and love our new 2014 Equinox. Zach is a great guy to work with who we will definitely go back to and refer anyone who is looking to buy or lease a new vehicle. Thanks Zach!!! More
by Britt12300
Employees Worked With
Zach Bauer
July 30, 2014
Extremely satisfied! I had a very pleasant experience with Serpentini. Matt Matjunas was extremely helpful and very friendly! He helped me find the car that I wanted and I had a very pleasant experience with Serpentini. Matt Matjunas was extremely helpful and very friendly! He helped me find the car that I wanted and I think I got a pretty good deal. I would recommend Matt if you are in need of a new or used car and would also highly recommend this dealership. More
by morrisbr
Employees Worked With
Matt Matjunas
July 18, 2014
Highly Satisfied Best experience I've ever had! Love my car and very happy with how things went! Eric Johnson was very good at explaining everything and going over the Best experience I've ever had! Love my car and very happy with how things went! Eric Johnson was very good at explaining everything and going over the vehicle with me! He was not pushy and understood my concerns and needs! I'm one very happy customer and Serpentini of Orriville has my lifelong business! More
by dmullman1208
Employees Worked With
Eric Johnson
June 23, 2014
Great dealership & salesman My experience with Serpentini was perfect. Eric Johnson was extremely friendly and very helpful! He got me a great deal on the car I bought and met ev My experience with Serpentini was perfect. Eric Johnson was extremely friendly and very helpful! He got me a great deal on the car I bought and met every need that I had. I'd definitely do business with him again! I would recommend this dealership any day. More
by Pnturner
Employees Worked With
Eric Johnson
June 23, 2014
Getting Screwed Bought a car from this dealership and was told it is a good solid car and in as little as 2 years it has completely fallen apart. Went to a mechanic Bought a car from this dealership and was told it is a good solid car and in as little as 2 years it has completely fallen apart. Went to a mechanic for general work and he said that the front bushing came loose and rubbed a hole in my sub frame. Went back to Serpentini and showed them the problem they sent it to their service tech and he came back with a list of stuff costing me $484 in work. Went to pick up the car and the sub frame was still cracked got an "oops we missed it" attitude. After a couple of hours of arguing over how did this happen they came back with another $505 quote to fix the problem they missed in the first place. I knew that when I saw the sub frame not fixed I would end up having to pay out the wazoo for the fix. Asked to speak with Bob Serpentini and was basically told I was not allowed. What kind of company screws up and makes the customer pay for their screw up? Serpentini Chevrolet that is who. More
by gove
June 22, 2014
Great service Great experience, thank you so much! Jonathan was super and pleasure to work with, no pressure and professional. Mark Evans did great job considerin Great experience, thank you so much! Jonathan was super and pleasure to work with, no pressure and professional. Mark Evans did great job considering a our baby interruptions. More
by egolf61
Employees Worked With
Mark Evans, Jason Foy, Jonathan Conley, Stephen Fusco
June 17, 2014
my review This is my third car serpentini. Jim understood what I was looking for and found a great truck for me for a great price. While I plan to keep it for a This is my third car serpentini. Jim understood what I was looking for and found a great truck for me for a great price. While I plan to keep it for a long time if I want a another one I will call Jim. More
by daparry
June 05, 2014
happy buyer This has been a great experience with profession people in a professional dealership. Thank you John and the team for everything.I love my vehicle. This has been a great experience with profession people in a professional dealership. Thank you John and the team for everything.I love my vehicle. More
by mrtate
Employees Worked With
John Williams
June 04, 2014
Truck Buying Experience at Serpentini Chevrolet of Orrville My Wife and I were looking for a used truck to pull a travel trailer. She saw a 2008 Dodge Ram SXT advertised online at Serpentinin Chevrolet Buick of My Wife and I were looking for a used truck to pull a travel trailer. She saw a 2008 Dodge Ram SXT advertised online at Serpentinin Chevrolet Buick of Orrville. We traveled there and looked around the lot for it when Zach Bauer approached us and introduced himself. We asked about the truck and he was surprised to hear that we responded so quickly since it only just had been placed online. He said yes the truck was only now getting cleaned and he would bring it right out. He went over the truck in detail showing us every feature and explaining its capabilities. His knowledge about the truck was a good selling point. We took a nice test drive through town and we were hooked. We sat down with Zach and went over the price of the truck and its history. It had a clean Carfax and it was easy to see that the truck was well cared for by its previous owner. We went over the selling price of the truck and though there wasn't much wiggle room Zach did his best to help us out to reach a price that worked for both sides of the table. Through the whole experience Zach was courteous and professional. He did not use any high pressure tactics. His humor and quiet demeanor were genuine. We felt at ease with him. While waiting for the paper work to be finalized we met Stephen Fusco the Sales Manager who made us feel welcome to Sepentin's and wanted us to feel comfortable while there. Zach showed us around the Serpentini facility and while looking around he displayed a sense of pride about the place. All-in-all our experience at Serpentini Chevrolet Buick of Orrville was a great one. More
by lcalandros
Employees Worked With
Stephen Fusco, Zach Bauer
May 24, 2014
2nd time around We've bought two cars from Serpentini in Orville and would NOT think of going ANYWHERE else for a car purchase... Greeted at the door by a friendly st We've bought two cars from Serpentini in Orville and would NOT think of going ANYWHERE else for a car purchase... Greeted at the door by a friendly staff and made to feel at ease about any car purchase !!! We even got a tour of the new facility !! They explained EVERY detail of every car we looked at and were very knowledgeable about every car we looked at... from the sales staff to the maintenance staff.. they were all so very helpful and knowledgeable.. John Williams and Jason Anderson ARE the best of the best ...Thank You Both !!! I am planning on paying off my buick an a couple of years and I will be right back to Orrvile to get yet another vehicle from Serpentini !! A HAPPY RETURNING CUSTOMER !!!! Brian and Polly Burrell Dover, Ohio More
by BBtornadoe
Employees Worked With
Jason Anderson, Jason Foy, John Williams
