Serpentini Chevrolet of Orrville

I worked with Flyod and Jonathan.. both were really great to work with!!! Jonathan had the pleasure of having one of my 8 year old twins test drive with us and he was very patient with her. I would reco to work with!!! Jonathan had the pleasure of having one of my 8 year old twins test drive with us and he was very patient with her. I would recommend working with these 2 gentleman for your next car! More

Serpentini Chevrolet has sold three new Chevrolets to three women in my family in the last few months. Ray Hawks has been more than helpful to all of us. It's nice to find a dealership where women buyers three women in my family in the last few months. Ray Hawks has been more than helpful to all of us. It's nice to find a dealership where women buyers are treated as well and as fairly as men are treated. We intend to make all of our future purchases at Serpentini's in Orrville. It's very nice to find a Chevy dealership in Wayne county that you can count on whenever you need one. More

In apperication of my purchasing a car on March 13th after my other car blew the motor which was bought at your dealership. The service depatment determined the oil seal let go. It had 110,00 mile. Yh after my other car blew the motor which was bought at your dealership. The service depatment determined the oil seal let go. It had 110,00 mile. Yhey said it would cost $4500 to $500 to fix. I approched the saleman who sold me the car. I had it about 8 monts. I asked Ray Hawk if there was anyway he could help me out of the situation since I had bought it as is. He was in awe when I told him what happen. I was amazed, that his concerns was immdeiate & spent the next 3 hrs to put me in a car, with a reasonable payment I could afford, since I am on social security. Also made sure I had warrenty to cover any future problems. Ray Hawk, Jason Mark need a bonus for their hardwork & concern. With a Dealership like Serpentine,there is no need to go elsewhere. Mr Sepertine reognize your saleperson involved in your company. You claim to be number one in sales and service, that's why you are. What a great group of guys. Sincerely Joe & Dee Spinks More

I drove over 150 miles to meet Steve foe a business purchase of a 2011 Chevy Express. After getting into Orrville was greeted by all the staff, All Great people! We took some time to make sure this was purchase of a 2011 Chevy Express. After getting into Orrville was greeted by all the staff, All Great people! We took some time to make sure this was the right Van for us, Steve was very low pressure sale tactics worked, because I drove back out again 1 week later to buy off of him. He defintley wen out of his way to make my trip and sale worth while, we saved lots of money by dealing with him.. THANKS! Would suggest him and his team..again More

This is my second purchase at this dealership. I was a little sceptical after the first purchase as i ended up hating my car. After working with with the sales team i had i would defently recommend this little sceptical after the first purchase as i ended up hating my car. After working with with the sales team i had i would defently recommend this dealership. More

Jrvsglnn I stopped in to Serpentini Chevrolet to find a Jrvsglnn I stopped in to Serpentini Chevrolet to find a car for my son. I was having trouble finding one he could use as he was too tall to fit and Jrvsglnn I stopped in to Serpentini Chevrolet to find a car for my son. I was having trouble finding one he could use as he was too tall to fit and drive most cars. Steven was very helpful in finding just the car for him. A 2004 Buick LeSabre. He absolutely loves it. Two weeks later I came back to see if Steven could find me one. I purchased a 2007 Buick Lucerne. I am very happy with both cars, and I would like to continue to use their Service Dept for any maintenance that we may need. Thanks to Steven and everyone at Serpentini Chevrolet for helping us find good reliable cars. More

Everyone was very friendly and willing to make the deal worth the trip. We drove from Sandusky, Ohio and would drive back there again for another vehicle. Will definitely reccommend this dealership to fr worth the trip. We drove from Sandusky, Ohio and would drive back there again for another vehicle. Will definitely reccommend this dealership to friends and family. Thank you for such a professional and friendly experience!!!! More

Stephen knows his cars and is extremely capable. Both my wife and I were impressed with his enthusiasm and professionalism. The entire staff is supportive, but it was Stephen who brought us into the door a wife and I were impressed with his enthusiasm and professionalism. The entire staff is supportive, but it was Stephen who brought us into the door and the reason we'll buy our next GM product here. I recommend Stephen without any reservations. More

On 1/5/2012 took my '01 Dodge Grand Caravan Sport to Orrville Serpentini for a LOF and Tire Rotation. Afterward, I was told by service adviser (John Camp) that the mechanic (Richard Smith) said my vehi Orrville Serpentini for a LOF and Tire Rotation. Afterward, I was told by service adviser (John Camp) that the mechanic (Richard Smith) said my vehicle needs a new serpentine belt and a new belt tensioner and gave a quote of $212.00 plus tax for the repair. It was put in writing on my bill. I refused to have the repair done because of my past experience at this dealership. On 2/8/2012 I took my vehicle to a DIFFERENT repair center that does service work only and had the top mechanic check it out. He actually took the serpentine belt off and checked the belt tensioner. He said everything worked fine with the belt tensioner and the belt did not need replaced. He said the belt did not even have any cracks in it. On 2/27/2012 I took my vehicle back to Orrville Serpentini and questioned the service advisor (John Camp) and the mechanic (Richard Smith) why I needed a new serpentine belt and belt tensioner. The mechanic inspected my vehicle and couldn't tell my why it needed replaced. He said all he knows is that he must have heard a noise. I questioned the service advisor and mechanic why they would tell me I needed those parts replaced JUST because they heard a noise. They were both adamant that they wouldn't have told me I needed those parts replaced if they hadn't needed them replaced. The mechanic said he must have seen something wobbling. Now here's the kicker: They were STILL adamant about it and refused to admit they made a mistake after I told them I took my vehicle to a DIFFERENT repair garage and the mechanic thoroughly inspected both parts and said they did NOT need to be replaced. At this point I realized I was wasting my time talking with these guys so I just left. This is now the SECOND time that I have had a vehicle of mine at THIS dealership for a LOF and was told I needed repair work done that I was afterward told by another mechanic at another garage was NOT needed. After writing this review, I was promptly left a message by the general manager of the business asking me to return his call--which I did. He insisted that his company did not do anything wrong and that it was simple a case of miscommunication and misunderstanding--mostly on my part. Right. What is there to misunderstand about Serpentini saying I needed significant repairs done (and writing so on my bill for a LOF and tire rotation) and then having another mechanic at another business thoroughly inspect the parts in question and then tell me those parts do NOT need to be replaced? The general manager's biggest concern seemed to be how I would be able to change this unfavorable review to a more favorable one since I had already sent it in. I also spoke with the service manager of the business. Initially, she also insisted that this was all just a case of miscommunication and misunderstanding. However, she finally did admit that there were mistakes made on their end and she offered me a free oil change to put the whole matter behind us. The bottom line (and whole point of this review) is that if you take your vehicle to Orrville Serpentini for a LOF and they tell you that you need significant repairs done that you were unaware beforehand needed done, it is in the best interest of your pocketbook to get a second opinion from another mechanic at another business BEFORE having Orrville Serpentini do the work. More

Mr. Fusco was very helpful in my purchasing of a 2007 Silverado. I felt like I was receiving a good deal and was treated great. The truck is a great truck and I'll be back for the next one,when it comes Silverado. I felt like I was receiving a good deal and was treated great. The truck is a great truck and I'll be back for the next one,when it comes time. More