Serpentini Chevrolet of Strongsville

We were very happy with our over all experience at Serpentini. All of the salesmen that we delt with were very curtious and knowledgeable. We are very happy with our Traverse. It has a beautiful ride Serpentini. All of the salesmen that we delt with were very curtious and knowledgeable. We are very happy with our Traverse. It has a beautiful ride and a gorgeous car. If I would have anything negative to say it would be that we feel we could have got more for our trade in but were givin good incentives so we are satisfied with it. More

Alex worked with me to find the best finance company for the best possible interest rate. I've had the vehicle for one week and so far so good!!! Job well done Alex - thanks again for your time and the pe the best possible interest rate. I've had the vehicle for one week and so far so good!!! Job well done Alex - thanks again for your time and the personal assistance you gave to me & my spouse. Matt - the Sales Manager was exceptional too! He took the time and sat down with us and explained everything about new car! Also I want to shout out Kudos to the young lady that helped with explaining the inside of the vehicle. Her assistance was OUTSTANDING!!! From the time we walked in the doors to the time we left (signing all the paperwork) - Outstanding customer service from everyone at Serpentini Chevrolet of Strongsville!!! I will definitely recommend this dealership and cannot wait until I start coming in for car washes!!! Thanks again!!! More

Josh is the most knowledgeable car salesman we've ever encountered. He was completely familiar with all of the cars on the lot - both new and used including mileage, color, cost, etc. We was much m ever encountered. He was completely familiar with all of the cars on the lot - both new and used including mileage, color, cost, etc. We was much more like a "consultant" and really helped us to get the vehicle that was the best-fit for our needs. When we went to the dealership we weren't sure if we needed a pick-up truck, a car, an SUV, new or used and so on. We recently bought a boat and towing it was a big part of our consideration. Josh asked all the key questions to help us narrow down our needs and then showed us several vehicles. And when we didn't feel the "perfect" vehicle on their lot, Josh spent quite a bit of time researching nearby dealers and their inventory. He was able to find us the PERFECT vehicle which ended up being a brand new Suburban which we completely love. I would highly recommend if you're in the market for a vehicle that you stop by and talk to Josh Channell. He went well above and beyond to make certain that we were 100% satisfied. How many car sales agents can you say that about? Secondly, Terri Diemert prepared the vehicle for delivery to us. She reviewed with us every single option on the vehicle making sure as we went along that we completely understood how to operate everything. It was even 20 minutes after the store closed and she wasn't in a hurry to leave. She stayed as long as she needed to and was patient explaining everything. Both Terri and Josh (make sure you ask for Josh Channell because there are 2 Josh's there) were absolutely wonderful to work with. We highly recommend both of them. More

I was looking for a particular vehicle, a Saab 9-7x, and found one on the internet very reasonably priced at Serpentini of Strongsville. I had to drive from Akron to Strongsville to look at it and test dri found one on the internet very reasonably priced at Serpentini of Strongsville. I had to drive from Akron to Strongsville to look at it and test drive it, as they would not arrange to have it shipped to Serpentini of Tallmadge (which would have been much closer), but I liked the vehicle, and it was priced several thousand under what similar vehicles with the same or more milage. I told them to give me some time to think about it, and although Chris called to see if I was still interesed, he wasn't pushy. I finally made up my mind to purchase, but didn't have enough time to do all of the paperwork, so they assured me they would hold it with a deposit until I could get the time to sit down and sign everything. So I drove back to Strongsville, left the deposit, gave them my info for credit app., and the vehicle was pulled from the sales lot before I even left. In fact, it was pulled from the internet by that evening, which I think is a nice touch. Mario contacted me to get some further info for credit, and I arranged to pick it up during a workday. When I arrived, all the paperwork was ready, so basically all I had to do was write a check for the downpayment and sign a few forms. I received a better interest rate than I was expecting also. After the deal was done there was a nice gentleman assigned to me to show me some of the tech features of the vehicle, and got my trial subscription to OnStar and Sat. Radio started for me. I would say I would have been in and out under an hour if not for the poor customer service from OnStar/Sirius operators (not Serpentini's fault). While I was waiting for the paperwork to clear, I was able to speak to the service department and find out what work had been done to the vehicle while they had it (Tires, brakes, safety inspection, etc.) which helped put me at ease since I was buying a used car. More

Vince went out of his way to complete my sale and has followed up thoroughly. I bought a Cruze, very happy with it and very happy with the dealership. I have stopped in for cash washes 3 times since an followed up thoroughly. I bought a Cruze, very happy with it and very happy with the dealership. I have stopped in for cash washes 3 times since and always leave feeling as a valued customer. The Service counter people are friendly and the longest I have waited for a car wash was about 10-15 minutes. Not bad for a large dealership that serves a big area. If you are looking for a no hassle car buying experience go see Vince Morris at Serpentini Chevy in Strongsville! More

I purchased a used Ford F-150 from Serpentini Of Strongsville last week. Derek was my salesman. He was very friendly and knowledgeable about the truck (hard to do with many different used vehicles). Strongsville last week. Derek was my salesman. He was very friendly and knowledgeable about the truck (hard to do with many different used vehicles). Derek and the sales staff were very friendly and helpful to work with. They worked very hard to get me the best deal they could to fit my budget and were never pushy or high pressure like I have experienced at other dealerships in the past. The entire experience was very relaxed and went smoothly. I left that night with a beautiful "new" certified pre-owned vehicle that was just what I wanted at a fair price. Hats off to the entire staff at Serpentini of Strongsville for making my buying experience the best I have EVER had! More

My whole family purchased their vehicles from Serpentini so I was already sold through my experiences with the Service Department. The people I was familiar with in the Service Dept. introduced me to Chris so I was already sold through my experiences with the Service Department. The people I was familiar with in the Service Dept. introduced me to Chris so I could purchase a used car. The whole experience was great - everyone is honest, willing to answer questions, and willing to work with you so that you're happy with the not just the car, but also with the experience itself. You don't get bombarded with pushy salesmen, you get greeted by genuinely polite sales staff who are willing to help but also give you enough space and freedom to walk around and see what's out there. I came prepared with a list after looking online, and Chris was not only knowledgeable but he was beyond helpful and friendly because I didn't have my mind quite made up upon arrival. This is the BEST dealership I have ever been to - I currently live in NY and made sure I was able to purchase my car at Serpentini. More

We had purchase our Chevrolet Cruise from Serpentini 2 years ago. We love the car and it was a positive experience. Recently we had some engine trouble and the car wouldn't function properly. Since the c years ago. We love the car and it was a positive experience. Recently we had some engine trouble and the car wouldn't function properly. Since the car only had 25k miles on it, we weren't too nervous so we had it towed to the nearest dealership so my wife could get it after work. THAT dealership that I will not name (rhymes with Stanley) were very rude and informed us they would not cover the repair under warranty and the cost was $1500 minimum. So after we towed our car out of the amateur dealership, we had it taken to Serpentini. After it got there, Keith in service did a very thorough inspection and was able to find the problem which WAS covered under warranty. We were happy to pay for the oil change he did and we will NEVER make the mistake of taking the car to any other dealer except Serpentini. Its almost crazy how different the levels of service and professionalism can vary from Dealer to Dealer. If you want a nice car at a fair price by people that will back you up, then go to Serpentini. If you want a different experience, then go to a different dealer. Thank you everyone at Serpentini especially Keith in service!!!! More

Totally satisfied from the time I walked in the door till the time I drove away w/my new vehicle. Josh did a great job !! He was very helpful during the entire buying process ( and trading in my old car ). the time I drove away w/my new vehicle. Josh did a great job !! He was very helpful during the entire buying process ( and trading in my old car ). I will tell all my friends and co-workers if they need a new vehicle to stop in this dealership and see Josh. The girl the girl that help w/the set-up of the car and gives a quick class on how to work all the buttons ect .... was awesome. I'm in no way a technology person and she was awesome. She took her time and helped me set up things. She was as important as the buying process. More

I had the best car buying experience every at Serpentini in Strongsville! Jamie Utterback was absolutely fantastic. His knowledge about the car that I purchased was amazing, I felt like I knew everything in Strongsville! Jamie Utterback was absolutely fantastic. His knowledge about the car that I purchased was amazing, I felt like I knew everything about the car by the end of our drive! He was so patient with myself as well as my mother and kids that I had with me. I told Jamie exactly what I wanted and he fufilled my wish ten fold. Words can't express how happy I am with the service and the vehicle. Even when dealing with the Finance Department, they were great in explaining everything I needed to know and made sure that I understood everything before leaving. I never knew car buying could be so great! Thank you to the Serpentini Chevorlet of Strongsville team and especially Jamie Utterback! More