Serpentini Chevrolet of Tallmadge

We were lied to about the holding fee, for starters. Once we arrived, Russell presented us with a price of almost $9,000 more than advertised on your website. Once we refused, we continued to negotiate Once we arrived, Russell presented us with a price of almost $9,000 more than advertised on your website. Once we refused, we continued to negotiate for the offered price. He said that those prices are inaccurate and that the only way to get that price is to go through GM. GM came back with an insulting percentage, so we refused to use them and continued to negotiate. He finally agreed to that price and put it on the congratulations form for $27,576. Once we got into financing, Alan started discussing the military with me, so I was distracted while signing. My wife caught that the cash price on the purchase agreement needed to be corrected because he had $29,326 as the price and not the $27,576 that we agreed upon. Alan quickly blew us off, stating that our rebate of $1,750 changed the cost to the negotiated price. My wife said, no, that is the wrong price but he reassured us that it was and handed us the thumb drive, so we finished. You could see it was wrong when we got home to review the documents. We notified Russell immediately, and he backed Alan up. My wife spoke to Alan the next day, and he repeatedly insisted that the price of the car was $29,326. She said that the price never came out of anyone's mouth, nor was it anywhere on any paperwork, but we took a picture of the document stating it was for the $27,576. Alan told us we received an amazing deal and should be very happy. This exchange was all through text, so we have documentation. What they did was jack the price up to $1,750, which voided our rebates, that was $500 for the military and $1250 for the GM one. They overcharged us $1,750!! More

THIS BUSINESS TOOK ADVANTAGE OF AND CONNED MY 86 YR OLD DISABLED MOTHER. They Up Charged her $3000.00 because she forgot her magnifying 🔍 glass. This is what happened: Because My Mom had bought many ca DISABLED MOTHER. They Up Charged her $3000.00 because she forgot her magnifying 🔍 glass. This is what happened: Because My Mom had bought many cars from This Dealership in the past, she trusted them, and knew the process of how this dealership barters. But this place has changed. My Mom had forgotten her magnifying glass, and she had informed them of this. When the bartering started, Her salesman went back and forth with the manager to get the price that she wanted. When she got home, and looked over the paperwork with her magnifying glass, she noticed that the price was $3000.00 more than what the salesman had told her. She called her salesman back immediately to inform them of this mistake. The salesman told her that she Did buy the car, and they added the $3000.00 more in fees, which They weren't required to tell her about. They also told her, because she signed the paperwork, she is stuck with the car, and there is Nothing She can do. They treated My 86 yr old Mother VERY RUDLEY. This Dealership took advantage of My Mom's Disability and Inability to see fine print. They lied to her about the price, because they knew she couldn't see, and they took advantage of the trust she had in them from numerous previous sales. My Mom has cried all Night, was unable to sleep, can't hold food down, and was at the bank all morning trying to get $3000.00 together because the salesperson deceived her. This dealership scams Elderly, Disadvantaged and Disabled People now. They used to be Excellent, which is why My Mom trusted them. But This is How they treat lifelong customers now.  I am Disgusted by their Unethical, Underhanded, and Deceiving Practices. More

HONESTY AND INTEGRITY, it isn't dead after all! !! FAR exceeded my expectations on EVERY level, YOU WILL BE TAKEN CARE OF!!! This dealership actually cares and demonstrated this on levels that I wil !! FAR exceeded my expectations on EVERY level, YOU WILL BE TAKEN CARE OF!!! This dealership actually cares and demonstrated this on levels that I will honestly never forget!!! Nothing makes a woman more nervous than buying a car (especially those of us who know next to nothing about cars), and when I fell in love with an SUV at this dealership, I was cautious and nervous. Bricil put me at ease and guided me through the process with so much kindness and sincerity, I feel like I made a new friend! I felt very secure in my trade-in, a very fair exchange price was offered and the team made sure to get me in the road quickly and in my dream car. But where Serpentini earns my loyalty, and should earn your business, was what transpired after. Without getting into specifics, an issue did arise that any other dealership would have shrugged off or dismissed. John, a manager within the sales department, rose to the occasion. His dedication to my safety and my concerns was unparalleled; honestly I'm still in utter disbelief at how well I was taken care of, what lengths he went for my needs as a customer, and wish I could do more than this review. Please, PLEASE do yourself a favor and buy from Serpentini if you want absolute peace of mind. This car is everything I have ever wanted, and I may have found it at another dealership, but what I would not have found was this incredible dedication to customer satisfaction. You won't, either. Go to Serpentini, look nowhere else, you will NOT regret it! More