Serpentini Chevrolet of Tallmadge

Serpentini Tallamdge represented itself so badly when I scheduled a test-drive. For 2 days I got multiple reminder texts & phone calls asking me to confirm my appt. & I confirmed each one. When I arrived scheduled a test-drive. For 2 days I got multiple reminder texts & phone calls asking me to confirm my appt. & I confirmed each one. When I arrived on time - they told me the CAR WASN'T READY TO TEST DRIVE. This was after finding no place to park, waiting 15min after checking in, watching employees get coffee, dancing in front of the reception desk. Finally I go up to ask when the sales rep is coming, & the guy with whom I checked in 15 min ago, just looked over at a salesman & said, "hey are you free?". Then I wait another 15 minutes for this guy to go copy my license, & come back to say, "That car's not ready to test drive; sorry." Absolute GARBAGE-SHOW at this dealership. I called the number which had just called ME that morning to confirm the appt (to which I had responded & confirmed), to relay the info & complain, and she actually offered to let me know when the car WOULD be ready to test-drive - as if I EVER would want to have anything to do with Serpentini again - NO WAY! Also, The road E Tallmadge Ave. on which the dealer's located is horrible too. The service dept supervisor of Tallamdge & the Mayor both need a swift kick in the rear end, as well as the management at this dealership. More

Jim Lucas was so nice to work with. He made everything go smooth and wasn't your typical sales person pushing things on us. We highly recommend him! He made everything go smooth and wasn't your typical sales person pushing things on us. We highly recommend him! More

What a joke, made an appointment to look at a new 2025 Equinox, I gave them the stock number I wanted, THEY called and texted me twice to make sure I was coming, I drove an hour to get there and they sold Equinox, I gave them the stock number I wanted, THEY called and texted me twice to make sure I was coming, I drove an hour to get there and they sold the car LAST Monday!! Are you kidding me?? That's how you do business? Nobody there knew what was going on or where this vehicle was. More

Joey Frame was awesome…handled my deal thoroughly from beginning to end and single handedly picked my vehicle to my liking!! beginning to end and single handedly picked my vehicle to my liking!! More

Channing Pugh was great he worked with me to get what I wanted. I really appreciate him for being so kind wanted. I really appreciate him for being so kind More

DO NOT DO CASH BUY. They want to take advantage of those who cannot afford, other than to finance. At 12 percent interest, on a 33K loan it will cost you another 11K for They want to take advantage of those who cannot afford, other than to finance. At 12 percent interest, on a 33K loan it will cost you another 11K for five years. The cost of a new car. Who will give 1.9 percent on a new loan with a five-year warranty. If you cash buy they increase the price listed legally because it is in the description "Must Finance with dealer...." Those of you that have hard time getting to finance, they are not helping you. They are robbing you; difference is they do not hide behind a mask and gun. They have a pen, handshake and smile. I warn them not to waste my time and they did anyway, after multiple phone calls. I DO NOT GET NEW CAR SMELL you can keep it do not call or i will start naming names. -Michael L Rohr- More

Very friendly. Best dealership experience I have ever had. Leased a 2025 Chevy Trax for my 70th birthday present to myself. Salesman Joey Frame made the whole proce Best dealership experience I have ever had. Leased a 2025 Chevy Trax for my 70th birthday present to myself. Salesman Joey Frame made the whole process very easy and stress free for this senior. I highly recommend him and the dealership. More

Evan Rowan was great. Very courteous. Things went pretty quick. Will come back next time we need a car. Very courteous. Things went pretty quick. Will come back next time we need a car. More

David Yost was awesome and was straight forward and helped us get the vehicle that he wanted. Came from West Virginia to get this car from him helped us get the vehicle that he wanted. Came from West Virginia to get this car from him More

Tom got me an awesome red Chevy Trax, and got me a much needed extended warranty. I am so happy! needed extended warranty. I am so happy! More