Serpentini Chevrolet of Tallmadge

airbag system shut down The airbag system light came on in my 2012 Colorado and shut down the system so I called Serpentini chevy to get an appointment to get it fixed.When I The airbag system light came on in my 2012 Colorado and shut down the system so I called Serpentini chevy to get an appointment to get it fixed.When I arrived there on Thursday AM Dylan Stout was the service advisor to great me. He wrote up the problem with my truck and explained the approx. time and cost it was going to take to check the system out since the truck was just out of warranty by time and not miles. After a couple hours of going through the system the problem was found to be a defective wire inside of a door. The wireing harness had to be replaced and was going to be a very expensive repair because of the price of the harness. After calling GM and addressing my concern to them they contacted the dealer ship and confirmed the problem and came to the conclusion the harness was defective from the factory and sent a new one so the repair was made and the cost was more reasonable for me. Thanks to Dylan he saved me quite a few hundred dollars that day. This is only one of the reasons I buy and take my vehicles back to Serpentine Chevrolet for repairs. They care about their customers and go the extra mile to take care of them. I send a big thank you to all the employees at Serpentini Chevy and will continue to do business with them. Jack Worthington More

New car purchase My name is Jeff Smith: we bought our new malibu on 12/5/15 from Dan Swartz i give 5 stars in all catagories. he was very knowlegable,curtious,and My name is Jeff Smith: we bought our new malibu on 12/5/15 from Dan Swartz i give 5 stars in all catagories. he was very knowlegable,curtious,and helpful. thanks Dan. More

Service Center Simple oil and filter change and tire rotation. These guys were professional and quick. They are the "Dream Team". I will be back! Count on it! Simple oil and filter change and tire rotation. These guys were professional and quick. They are the "Dream Team". I will be back! Count on it! More

Best Transaction Ever! I requested a test drive online. Nic contacted me letting me know the car was still on the lot and we made arrangements to test drive that night. Ni I requested a test drive online. Nic contacted me letting me know the car was still on the lot and we made arrangements to test drive that night. Nic was very friendly and attentive when I arrived. I drove the car but needed my wife to drive it also. She was at work so Nic let me take the car to her on her lunch break. Went back to Nic after the wife drove the car and made him an offer. We agreed on the price, filled out the paper work and picked up the car the following day. I have only had one other auto purchase go this smooth. It was a joy. Had the car for 3 days and wife loves it! I wish more dealerships could be like Serpentini of Tallmadge! Thanks Nic! More

Great Experience! My wife and I had a great experience when purchasing our vehical at this dealership. The salesman went out of his way to find us veterans deals on the My wife and I had a great experience when purchasing our vehical at this dealership. The salesman went out of his way to find us veterans deals on the vehicle and he even stayed after his shift to help us purchase the vehicle we had wanted. He was also very knowledgeable about the product and respectful and patient with my wife and I. More

Great experience and easy to deal with sales staff. Had a great experience at Serpentini Tallmadge buying a new truck from Jim Lucas. He was a great guy to deal with, very helpful and an all around nice Had a great experience at Serpentini Tallmadge buying a new truck from Jim Lucas. He was a great guy to deal with, very helpful and an all around nice guy. He was fast and helpful with financing, explained everything in good detail and was easy to talk to. Pricing was well below market value within a 100 mile radius and I give Jim Lucas a five star rating in Customer service and likability. Thanks Jim for all your help. The dealership finance officer Rick Sako was very helpful as well and wrapped up the deal within 15 minutes, explaining ever aspect of the purchase in detail. Best actual experience I've had buying a vehicle. Thanks again Guys! More

Happy with my purchase When I came into the dealership to look at/and or purchase a new car, I was fortunate enough to have Bill Fellows as my salesman. He is so easy to wor When I came into the dealership to look at/and or purchase a new car, I was fortunate enough to have Bill Fellows as my salesman. He is so easy to work with as well as very knowledgeable, and I came away very happy with my new car. He's very professional, helpful and - most important - friendly. Shirley Wittman More

Vehiucles Purchased I have worked on 2 purchases an one lease with Mr. Lucas over the last 8 months. Fantastic service, communication and attention to detail. I will be I have worked on 2 purchases an one lease with Mr. Lucas over the last 8 months. Fantastic service, communication and attention to detail. I will be back to Mr. Lucas for purchases of our company vehicles and my family vehicles. Completely satisfied and thankful for a great experience. ---Michael Kane--- More

Sold Pickup From Under Me I had my local dealership call about a pickup in the morning and they made a deal with Chris. Settled on a price site unseen and had arrangements to I had my local dealership call about a pickup in the morning and they made a deal with Chris. Settled on a price site unseen and had arrangements to get it picked up. My local dealership got a call the next morning saying that it was no longer available and that it was sold to someone else. After some investigation and calling them personally, I came to find out that they had a better offer that afternoon on the day we had made a deal and sold the pickup to someone else after they had made a deal with us. When I personally called them Jim told me "That it was just business." Which means that they are MORE WORRIED ABOUT PADDING THEIR WALLET THAN TAKING CARE OF THEIR COSTUMERS AND KEEPING THEIR WORD. My feeling has always been that costumer service comes first and that your word should mean something. I would not recommend doing business with this dealership ever!!! They are not very honest people. Jeremy More

Fair and Honest Bought a used 2005 Subaru Legacy for a great price vs. Kelley BB and Cars.com. There was a haze on the windshield and the rear passenger side door wo Bought a used 2005 Subaru Legacy for a great price vs. Kelley BB and Cars.com. There was a haze on the windshield and the rear passenger side door would not open. The used car sales manager said they would repair both problems prior to delivery. When the car was delivered (to our home!) the door was repaired but the steam cleaning of the windshield did not remove the haze. Took a couple phone calls but Serpentini paid for the replacement of the windshield. Awesome dealership! More