Serpentini Chevrolet of Tallmadge

The crew of Serpentini Would like to thank Alan Sipple and the crew of Serpentini Chevrolet for the hard work they did in getting me into a brand new car...which I was there Would like to thank Alan Sipple and the crew of Serpentini Chevrolet for the hard work they did in getting me into a brand new car...which I was there to buy used. I love my car and wish to say a special thank u to Alan Sipple for the kindness and professionalism he showed me...I know I can be a rough costumer, but I went in there wanting what I wanted...and Alan did a great job of not only showing what a kind salesman he can be...never pushy...but he and the rest of the crew bent over backwards to make me happy...this is my 3rd purchase from Serpentini and am pleased to be driving my very first brand new car...thx to u all...great job!! Cheryl A Barton More

My 2014 Impala buying experence Serpentini Chevrolet I recently purchased a new 2014 Chevy Impala at Serpentini Chevrolet, and I must say, customer service, quality of work, friendliness, overall experie I recently purchased a new 2014 Chevy Impala at Serpentini Chevrolet, and I must say, customer service, quality of work, friendliness, overall experience, and price all deserve a higher rating then your survey allows. My husband and I have been dealing with Mr. Bill Fellows since 1993.The customer service we receive from Bill continues to go unmatched by any other car sales person we have ever dealt with. We have, and will continue referring family and friends to him. My overall experience was one ease and comfort from the time we walked unto the lot until I drove the car home. The entire staff should be commended as we were greeted with warm smiles and friendly faces. One may think buying a new car to be intimating, but when dealing with Bill we always know we will receive a fair and honest price. This time was no different, as I received a great trade in value for our 2007 Impala and great leasing price for my new car, all in an experience of ease. Before taking home my new car there was a little bit of work to be done on the back bumper. The quality of work looks factory perfection. As you well know, this new model is quite different then the 2007,and much explaining is needed as "how to" everything works. Bill went over details of the car, but as time allowed, I needed to come back to learn more. My husband and I returned at a time Bill was not available and very kindly Mr. Jim Lucas explained in detail the workings of the car. We appreciated Jim's warm and friendly manner, making sure we understood how the car worked. Jim is truly an asset to your sales team. I/we are having so much fun driving the car, we love it. Thank you to all, especially Bill and Jim! More

Serpentin - Alan Sipple I had seen the truck listed online. I called in and spoke with Alan. He was very polite and checked to see if it was still available for me. He then i I had seen the truck listed online. I called in and spoke with Alan. He was very polite and checked to see if it was still available for me. He then invited me to come in for a test drive. He was able to let me go for about an hour test so I could show it off to my wife. ;) I returned and Alan asked if I had concerns or anything special I wanted done for the truck. I asked for an alignment and another detail. These were performed at no extra cost to me and came out great. I will definitely be buying all my vehicles from Serpentini from now on and would recommend Alan to anyone thinking of buying a new vehicle. A+ service guys!!! Thanks, Chris Hodge More

Thank you. I want to thank everyone at Serpentini Chevrolet at Tallmadge for their undivided attention, especially Alan Sipple. He was so patient, never pushy a I want to thank everyone at Serpentini Chevrolet at Tallmadge for their undivided attention, especially Alan Sipple. He was so patient, never pushy and I can tell by his face, how genuine his effort was. I came in thinking I was going to purchase a car, but instead leasing one turned out to be more advantageous (money-wise). I never felt pressured or pushed to change my mind or even change my car of choice. At first, a Chevy Volt was 1/3 cars that I had in mind. However, I was realistic enough to know that I didn't want to budget that far up. And believe it or not, both Alan and the owner of this location gave me a break-down of what I would expect if I did aim for the Chevy Volt. Thus, that is what I wanted. I wanted a new car, but not have a "GLORIFIED" experience that will hurt me in the long-run. Even before we met in person, I was the one who first contacted Alan (it was a referral). From the 3-4 detailed phone calls to the actual meet and greet, I don't think I will find anyone similar. He is subtle, honest, informative, accommodating and just too xxxx likable. I thank you so much for taking care of me and hope our future business relationship will be just as good. Best, Hamed Hamad. More

Issues immediately following my car purchase & no follow-up I drove from Toledo to Serpentini to purchase a Mini Cooper I was extremely interested in. I test drove it and all was fine. I was there until close a I drove from Toledo to Serpentini to purchase a Mini Cooper I was extremely interested in. I test drove it and all was fine. I was there until close and employees had already left, but was able to drive away by 6:15pm with my new car. Unfortunately, an hour within my drive, three things began to happen. 1. My trunk light continously went on, causing an interior light to come on every 10 seconds as I was driving home. 2. The car began to rattle terribly. 3. The passenger airbag light came on, meaning the passenger would not have an airbag if we were in an accident. I emailed my car salesman the next morning to find out what I should do to follow up on these issues (Serpentini was closed on Sundays). I live almost three hours away, so I preferred not to drive it back, but was willing to, if they were going to fix the items on my new car. I never heard back. I called and left messages. Never heard back. The rattling became so bad and the car was shaking, so I took it to a local auto shop for an estimate. Turns out the support bars under the Mini were so loose that I could not drive it back to Akron to be fixed. The trunk was also misaligned (and could drain the battery if I didn't fix it since the trunk light kept going on). I had the auto shop fix it, since it was too dangerous to drive all the way back to Akron. I called, emailed and snail mailed a letter with the cost of the repairs and my warranty to my salesman and the general manager. I finally got a call back from my salesman saying they weren't sure what they could do since I didn't have the vehicle fixed at Serpentini. All I asked was to be reimbursed for my $106.75 bill since the car was incapable of making it back to Akron. Also, how did the support bars become loose? It's very difficult for that to happen on a car without a person manually doing that. My salesman said he would check on a reimbursement and I have not heard anything since April. As for the passenger seat airbag, that still is not fixed because it is over $600 to fix it. Also, the local auto shop told me my brakes were squealing so much because they used after market brakes on my car when they replaced them, instead of ones that are for a 2008 Mini. Overall, I am extremely unhappy with the service and expected the new car I purchased (yes it was used, but new to me, and guaranteed to have been looked over by their shop) to work for more than an hour without problems. I wanted to add a follow up to this review. After this posting, Serpentini did respond to me and agreed to repay me for the bill. Thanks More

Great team to work with I've bought three cars from Serpentini for our company and worked with Nick Apicella each time. He is right on the job always finding the best prices I've bought three cars from Serpentini for our company and worked with Nick Apicella each time. He is right on the job always finding the best prices and financing. Delivery of the vehicles was timely and he went out of his way to make sure each employee understand all its features. I never look anywhere else when I need to find a car. More

Great Sales Rep and Experience - Love Our New Car Bought a new 2014 Malibu and really love it so far. Mark Wooldridge was a great sales person, taking great care to explain the features of the car. Bought a new 2014 Malibu and really love it so far. Mark Wooldridge was a great sales person, taking great care to explain the features of the car. Great guy! The entire process was smooth - trade-in, financing, etc.. This is the 2nd car we bought here and will buy again. More

Beautiful car! My husband and I stopped in to look. He found a vehicle he loved and we were able to test drive it and work with salesman to fit our budget. All the g My husband and I stopped in to look. He found a vehicle he loved and we were able to test drive it and work with salesman to fit our budget. All the guys there were friendly and very helpful. It did take half the day but it was worth it. We both really enjoyed laughing and having fun with the guys. The car was detailed for us when we returned and they gave us a great deal on our trade in. Definitely refer others to dealership and salesman. Nick was very easy to work with, not pushy at all. He offered us something to drink and made us feel at home. Other customers there were real nice and easy to talk to. More

customer Theron Eulinberg did such a great job helping me purchase my first vehicle, I returned to purchase my second vehicle. Jim Lucas was great at locating Theron Eulinberg did such a great job helping me purchase my first vehicle, I returned to purchase my second vehicle. Jim Lucas was great at locating the vehicle and having it transferred here in a timely fashion, thanks guys! More

I was referred to Nick by a friend to find the make and model car I wanted. He exceeded my expectations. For 11 days he searched high and low before finding it. He had the car delivered from New York. His model car I wanted. He exceeded my expectations. For 11 days he searched high and low before finding it. He had the car delivered from New York. His customer service is really top notch. I felt completely at ease in making this big decision. I never felt pressured or nervous. He has a great sense of humor, honesty and helps you in every way possible, and makes sure you're comfortable. He is truly a great salesman from step 1 until the end. I'm satisfied with my decision to go directly to Nick when I needed a vehicle. And so happy with my new car! I will refer everyone to him and I'm a lifetime customer! More