Serpentini Chevrolet of Tallmadge

My experience with Mr. Fellows and Serpentini was fantastic. The service was friendly, quick and efficient. Mr. Fellows made this a very easy, seamless transaction. fantastic. The service was friendly, quick and efficient. Mr. Fellows made this a very easy, seamless transaction. More

My experience with Nick, the salesman was good at first. Of course they treat you wonderfully until you purchase your next vehicle and then they act like they don't want any part of you afterwards. I bought Of course they treat you wonderfully until you purchase your next vehicle and then they act like they don't want any part of you afterwards. I bought my vehicle and had to return it within 2 days after due to multiple issues. While 2 out of 3 issues were fixed, the other was not and after calling to get it handled they act as though they are simply doing you a favor and as if you are wasting their time.. Well Hello! Maybe if my vehicle was serviced properly before I purchased it I wouldn't have to come back and have it fixed multiple times. I then contacted Nick about a special easy request and he simply redirected me to the next department without even so much as a thank you for calling and putting the extra commission in my pocket. Overall my satisfaction with Serpentini Chevrolet is low and I will probably not purchase another vehicle from them. They don't go very far to keep the customer happy when that customer is what keeps them in business and spends thousands of dollars at their dealership. Customer service goes such a long way nowadays and if a dealership such as Serpentini can't manage that, I'm sure they will lose more business to others who will go that extra mile for the customer. More

I knew exactly what I was looking for. I used a service provided to me by USAA to find the car you want for the best price. The Serpentini dealership is about 5 hours away from me but had an amazing price provided to me by USAA to find the car you want for the best price. The Serpentini dealership is about 5 hours away from me but had an amazing price on the exact van I wanted in the color I wanted (for the deal we got, I probably would have bought it if it was purple). I was really worried about buying a van without seeing it or driving it first. I submitted my information and received a phone call from Darryl the next day. He has been a dream to work with. I have never met him since we made the deal over the phone but I can tell you he is a wonderful salesman and nice man. Like I said, we were apprehensive about car we found on the internet and have never seen but it was easier than I ever would have dreamed. Between Darryl and my wonderful bank, I really didn't have to do much. I've called Darryl several times to ask him questions about the van since I've never seen it in person and he is always so helpful. They even deliver!! We saved over $5,000 and they delivered so 5 hours away wasn't a big deal. Everyone I spoke to during this odd transaction (many of them said they had never sold a car this way) were so very helpful. I would recommend them to any of my friends and family. Great people and great prices. Thank you! More

Jim was friendly, was able to get me a car easily, when another car lot couldn't, he was not pushy at all I like that another car lot couldn't, he was not pushy at all I like that More

I stopped in to look at the Chevy Cruze and the Chevy Sonic. Derryl was very friendly and informative about both models. He offered to let me test drive each one, even getting out the Sonic that was on Sonic. Derryl was very friendly and informative about both models. He offered to let me test drive each one, even getting out the Sonic that was on the showroom floor. I tested out two different trims of the Cruze. Derryl was knowledgable about both models and listened to what we wanted. We weren't ready to make a decision that day and he did not try to push us into doing so. After looking at a couple of other dealerships we decided to purchase a Cruze from Serpentini. When we returned Derryl was not there that day, but Daniel picked up right where he left off. He let us test drive the vehicle again before making a final decision and made sure I was comfortable with how to work all of the features before I left. He even stayed after the dealership was closed to make sure my On-Star service was working properly. Overall I was very satisfied with the service I received from Sepentini and I am very happy with my new Cruze! More

I had a very pleasant experience at this dealership. I have purchased 5 cars from them over the years and I will continue to keep coming back. Excellent staff and service! have purchased 5 cars from them over the years and I will continue to keep coming back. Excellent staff and service! More

I would like to express a big Thank You to Bill Fellows. I love my new Trailblazor! The service & helpfullness was greatly appreciated. I will definately by another vehicle from Serpentini in the future. I love my new Trailblazor! The service & helpfullness was greatly appreciated. I will definately by another vehicle from Serpentini in the future. More

We usually do not buy cars from dealerships but we were pleasantly surprised today when we visited the Serpentini dealership in Tallmadge. We found a great, used car on-line at the Tallmadge store and fir pleasantly surprised today when we visited the Serpentini dealership in Tallmadge. We found a great, used car on-line at the Tallmadge store and first contacted them by phone. We talked with Darryl Thompson and he was friendly, knowledgable and set up an appt. for us to come in and take a look at the vehicle. We arrived a little early and he was helping other customers. He was very kind and accomadating and easy to talk to. Buying a car can be a stressful experience but he helped to make it pretty painless. He was respectful, got us a very fair price for our trade and we left with a great used car. We would highly recommend seeing Darryl and purchasing your next vehicle from Serpentini in Tallmadge! More

Just wanted to say thanks chris for the great service and great price! You went out of your way to help me get the best deal and the right payment I wanted. This is the second car purchased from chris and wi great price! You went out of your way to help me get the best deal and the right payment I wanted. This is the second car purchased from chris and will continue to purchase from him and recommend him for all your sales needs More

We had heard an add on the radio about a sale on cars with hail damage and that Serpentini could get financing for just about anyone. Since we were driving the eyesore of the neighborhood and our credi with hail damage and that Serpentini could get financing for just about anyone. Since we were driving the eyesore of the neighborhood and our credit score leaves a lot to be desired we figured we would go check it out. Not expecting to much we hit the sales lot looking for the cheapest used car we could find. We were trying to look around at what was available without attracting the attention of any pushy salesmen. We didn't find anything that met our needs that we felt we could afford so we were heading back to our car, when we got caught! Except this pushy salesman approached us as if he was talking to an old friend and suddenly I didn't want run. He said, "let me get someone who can help you.". I thought darn, here comes the pushy salesman....Darryl Thompson was anything but! He too greeted us like an old friend, he didn't laugh when he asked us what price range we were looking for and we responded "as cheap as possible", he didn't shake his head in disapprovement when explain our credit wasn't very good, or that we didn't have much to put down. Although we were every car salesman worst nightmare, he continued to treat us as if we were a valuable customer. We were sure we really couldn't buy anything, he listened to our needs. Then they suggested that they run our credit for a preapproval, so we would know what price range we should be looking at. That definately made sense to us, why look at something you can't afford. After a short time he asked us if we wanted to look at a Mercury Mountaineer, I don't know how he knew that was my dream vehicle. We were hesitant because we didn't want to fall in love with it and not be able to get it. The price was twice as much as what we thought we could afford. Amazingly the payments worked out close to what we wanted and we were approved! Everyone we dealt with was so kind and friendly, they detailed the car, took time to show us how everything operated in the car. We drove off in the most amazing vehicle we have ever owned! And to think we were trying to get off the lot without being noticed. This was undoubtably the best car buying experience we have ever had. We will indeed recommend Sepentini to anyone we know looking for a car and we will be back for sure! More