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Serpentini Chevrolet of Tallmadge

Tallmadge, OH

3.7
390 Reviews
Customer satisfaction is our #1 commitment.
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140 West Avenue

Tallmadge, OH

44278

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Showing 390 reviews

November 07, 2011

I was looking online for a used Impala.I seen the one i wanted so i called and i got Jim Lucas i told him everything up front and what i was looking to get.knowing i did not have the best credit he was abl More

by felt216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lucas , Jim Lucas
May 27, 2011

This was the best experience at a dealership I have ever had. I am a single woman and have been pressured to purchase at other dealerships, but not this one. The Sales Professional who worked with me, TERES More

by carlina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Palmer
April 29, 2011

I was very much treated (second class) when they discovered that I did not have the perfect credit rating and my trade in had negative equity. I was told they would see what they could do and that I More

by disspleassed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
sales floor manager
May 01, 2011 -

Serpentini Chevrolet of Tallmadge responded

I Hope I was able to answer all your questions after our coversation on Saturday morning.I am sorry we didnt get back to you on friday with all the answers you needed. I was off in the afternoon and did not get all the answers I need from the banks until we spoke on Saturday. I hope that you will Let us try and help you when the time comes and give us a second chance. As per our conversation the other day i do have a way to go if you decide not to trade in your current vehicle but like we discussed it should be at a last resort. feel free to contact me at any time with any questions you might have. I hope you feel comfortable now that we spoke to recant the bad rating you gave us here on dealerrater. Please reply to this message so that I know I have addressed all your concerns. Thanks Jim Lucas Sales Manager Serpentini Tallmadge

April 16, 2011

Found the vechile on line, called to make sure that it was still on the lot which it was. They washed it. Took it for a test drive. Sat down and started the paperwork immediately. No hassle with the pri More

by randy routh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
April 14, 2011

Josh was extremely helpful and patient. He listened to us regarding the type of vehicle we were looking for and the options we wanted and not only showed us the on site inventory, he looked online as well. W More

by tmerino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Channel
April 12, 2011

The staff was very friendly and helpful. They did everything to help us get the car we wanted. They went above and beyond and exceeded our expectations. My family has used this dealership before and More

by scoobybuoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry, Jim
April 06, 2011

Had the best experience at a dealership ever. I found the car that I was interested on the internet. Larry & Jim Lucas were very responsive and helpful. When I arrived at Serpentini Chevrolet in Tallma More

by schaefer15126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sluder, Jim Lucas
March 08, 2011

Fiance and I had THE worst experience at Serpintini EVER today. You guys really live up to your awful reputation for terrible customer service - and the salesmen are shady, back door, liars. Normally I woul More

by Bfreb1003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2
Mar 10, 2011 -

Serpentini Chevrolet of Tallmadge responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. Please give me a call so that we my talk about your issues. Thanks Jim Lucas Sales Manager 330-630-2000

December 10, 2010

Everyone was wonderful @ Serpentini Of Tallmadge I wouldn't buy a car anywhere Else.. I went it into the dealership interested in a type of vehicle, They were very respectful . and found the best dea More

by ccchase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Sluder
July 23, 2010

I bought a 2007 Jeep Liberty from Serpentini this afternoon and I was extremely impressed with the treatment I received. I cannot say enough good things about Chris Byler and everyone else there. I h More

by mamawl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Byler, Chris Byler, Randy Roberts
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