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Serpentini Chevrolet of Willoughby Hills
Willoughby Hills, OH
1,035 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,035 reviews
January 24, 2022
provided excellent very respectful. Hayley i believe was her name head cashier was extremely helpful she went above to help me with my service payment. i love serpentini Willoughby her name head cashier was extremely helpful she went above to help me with my service payment. i love serpentini Willoughby More
by NITA44121
Verified CustomerEmployees Worked With
Charles Fisher
Helpful January 22, 2022
Provided excellent support for a recall required on the vehicle. Opened a repair ticket well in advance of the availability of the repair components required, then communicated when the parts became avail vehicle. Opened a repair ticket well in advance of the availability of the repair components required, then communicated when the parts became available and scheduled a timely appointment to carry out the work. More
by PWeissbr
Employees Worked With
Gary Heck, Service Writer, Charles Fisher
January 18, 2022
Never told a price until the end of the service when it was time to pay. Oil change, Trans flush, and wheel alignment for 500 dollars is ridiculous was time to pay. Oil change, Trans flush, and wheel alignment for 500 dollars is ridiculous More
by Angel39
Employees Worked With
Charles Fisher
January 17, 2022
Easy to book appointments that work for my schedule. Service Advisors always kind and helpful, particularly David F. and Gary H. Never feel like I am being "sold" repairs or service that I don't need Service Advisors always kind and helpful, particularly David F. and Gary H. Never feel like I am being "sold" repairs or service that I don't need. Consequently, I take their recommendations. More
by KLUCHER
Employees Worked With
David F, Gary H
January 13, 2022
Very friendly, good communication, clean atmosphere, knowledgeable salesperson, I’d definitely comeback for another vehicle in the future knowledgeable salesperson, I’d definitely comeback for another vehicle in the future More
by TPOMPEO29
Employees Worked With
Charles Fisher
January 12, 2022
The service tech pull out a important pull during an oil change which caused my engine light and other warning lights to come on when it was noticed and called to his attention he suggested we paid 125.00 f change which caused my engine light and other warning lights to come on when it was noticed and called to his attention he suggested we paid 125.00 for a diagnostic, my husband returned home car would not accelerate so took the car back the manager was notified and had to resolve the problem with compensation. Totally unnecessary for a simple oil change. My husband will not use this dealership again. More
by Beverly Reid
Employees Worked With
Charles Fisher
January 07, 2022
Dealership very helpful, courteous and professional. Salesman answered all questions and offered suggestions which was appreciated. He knew the product well! Salesman answered all questions and offered suggestions which was appreciated. He knew the product well! More
by jklein5oh.rr
Employees Worked With
David Friedman, Lucas Monasky
