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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.4
1,035 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,035 reviews

April 21, 2020

Great Service yes I would recommend them . They only tell you what you need, the service is very good The wait wasn't to long average time More

by ANDREWS1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills
Apr 21, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Andrew, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Serpentini Chevrolet of Willoughby Hills. Please don't hesitate to reach out if you need anything else.

April 20, 2020

Randy Greenwood was an excellent salesman. Randy, Aramis and Alan really helped me out with getting the truck I wanted. I would definitely recommend them to anyone and will do business with them again when More

by ZIN713
Recommend Dealer
Yes
Employees Worked With
Aramis Greenwood, Alan Suhy , Randy Greenwood
Apr 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Here at Serpentini Chevrolet of Willoughby Hills, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 16, 2020

Very helpful through the entire process. They got us into a great car. Their resources for acquiring a loan were great as well. We will be back when we r ready to buy another car. More

by NSCHUL4
Recommend Dealer
Yes
Employees Worked With
Jeff , Koko Spencer
Apr 17, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

April 16, 2020

Excellent rapport with customer. Goes through the service that was done on car. Always willing to answer questions that I have. Friendly and so kind. More

by GIA.T.3N1
Recommend Dealer
Yes
Employees Worked With
Phil, Gary, Nina Clark
Apr 17, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Quality customer service is always our number one priority so we're happy to hear that we met your expectations. Thank you for choosing Serpentini Chevrolet of Willoughby Hills. We look forward to having you as one of our valued customers for many more years to come!

April 15, 2020

It was my first visit to the service department since Serpentini took over the dealership. It was overall a good experience as as I was quickly and friendly greeted. My problem was evaluated, repaired an More

by rcavolo
Recommend Dealer
Yes
Employees Worked With
Gary Heck
Apr 15, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for your kind words regarding your recent service visit, and for taking the time to leave us this wonderful feedback! We hope to see you again for all your vehicle needs.

April 15, 2020

Disappointing I have been taking my cars here for years. This time I was so disappointed in the service that I will not be back. I only own Chevy's (3) and I will More

by EZEHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I only worked with one person and he is not listed here
May 02, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. You can contact Dan Banas the service Manager at dbanas@serpentinichevy.com or calling 440.585.9300 and ask for Dan

April 14, 2020

Great experience. Both the car salesman and finance guy were very knowledgeable. Go see Reggie McGhee and Andrew Benin. They male buying a car painless. More

by LIL2LAVISH
Recommend Dealer
Yes
Employees Worked With
Reggie McGhee, Andrew Benin
April 13, 2020

Great dealership. Friendly sales staff, fast and efficient finance department. I’m hoping that when I need it, the service department is just as friendly and fast! More

by rodbone
Recommend Dealer
Yes
Employees Worked With
Andrew (Financing), Carla Clayton, Sandy Reed
April 10, 2020

Great place to to business thoroughly enjoy working there with everyone. Also enjoy the amazing customers that we have. They are what makes the dealership special. More

by JAMESTHIGPEN1999
Recommend Dealer
Yes
Employees Worked With
James Thigpen
April 10, 2020

Our sales person was very friendly and very knowledgeable about our new vehicle, would recommend Carla Clayton, and Jade Walsh, to all our friends looking for a new vehicle. More

by SOFTAILHD90
Recommend Dealer
Yes
Employees Worked With
Jade Walsh , Carla Clayton
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