Serra Buick GMC Champaign

Well I had different tires put on my then new truck and this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires a this shop did the alignment supposedly. I spent $1220 on tires install and 4 wheel alignment. But 9000 miles later(80,000) miles tires all my tires are wore wrong, from a bad alignment or no alignment. I talked to many places today and all inform it goes back to the alignment that most likely was done wrong here or not at all. When I talked to the service mgr today he did not seem to care much and was not offering any help. I'm sure if I went to Sullivan Parkhill in the first place I would not have these issues. Even Truck Trends says the alignment was the issue. Horrible costly experience. Maybe a BBB issue, not sure yet. More

Extremely rude customer service was just trying to find out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluat out the availability of a vehicle and was spoken to by Becca ! Changed my whole mind I will not purchase from this dealership they need to reevaluate their employees More

Terrible service The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job The service is extremely slow scheduled appointment for an oil change and I sat and waited 2.5 hours for them to do a 30 minute job More

Lies after lies I bought a suv at this dealership 5 months ago an I has been problem after problem i highly don’t recommend this people if you can go some where else I bought a suv at this dealership 5 months ago an I has been problem after problem i highly don’t recommend this people if you can go some where else More

They take care of their customers! Shopped online and found they answered all of my questions and made the process very simple for me. Other dealers were trying to shove a car down my Shopped online and found they answered all of my questions and made the process very simple for me. Other dealers were trying to shove a car down my throat. Have since then been in for service and they treated me wonderfully. Will make sure all my family and friends go to Worden Martin. More

Great people. Great experience I was pointed toward Worden Martin by my brother in law who is long-time friends with the sales manager, Dan Outlaw. Dan identified a few vehicles th I was pointed toward Worden Martin by my brother in law who is long-time friends with the sales manager, Dan Outlaw. Dan identified a few vehicles that were exactly in line with what we were looking for. He put us in touch with one of his sales reps, Joe Fricke. Joe was incredibly knowledgeable with the vehicles. He knew the GMC technology like the back of his hand. You can tell Joe takes the time to learn the vehicle features so that he can provide as much value as possible when testing out the vehicles. Overall, we had a great experience, and I'd recommend Dan, Joe and Worden Martin as whole. More

Bad Service experience Been coming to Worden Martin for more than 20 years. Have purchase several vehicles from then in the past. I still take my vehicle there for service e Been coming to Worden Martin for more than 20 years. Have purchase several vehicles from then in the past. I still take my vehicle there for service even though not purchased there. I have supported them because I thought they cared about service but I was wrong. I had my vehicle serviced there and had my windshield damaged. They couldn't deny it quick enough. Now its going to cost me out of my pocket. They lost a long time friend and supporter. It's a shame the way they handled it. Blaming the customer is not good Customer Service. Not friendly at all. Doug More

bad oil service LOF service 4/16/15; after service, car left big oil spots over night 4/16 & after driving 100 mi. 4/17, left small spots 4/18; oil reservoir full, su LOF service 4/16/15; after service, car left big oil spots over night 4/16 & after driving 100 mi. 4/17, left small spots 4/18; oil reservoir full, suspect overfill, poor filter or seal, poor cleanup after very big spill...I'll return to get this fixed, next time I'll go somewhere else. More

Happy camper was satisfied with my last visit . George did a great job getting car serviced!! I am especially happy with the new management changes!!! Walt i was satisfied with my last visit . George did a great job getting car serviced!! I am especially happy with the new management changes!!! Walt is a good More

Corroded battery post/hood latch My car was dead so called AAA for a jump. When the connection was made I could see bad corrosion on the battery post and since we live in a retiremen My car was dead so called AAA for a jump. When the connection was made I could see bad corrosion on the battery post and since we live in a retirement complex I didn't have any auto related tools to clean off the post. I took it to Worden-Martin to check out and they found a bad cell in the battery so replaced the battery under warrantee. They also checked on the hood attachment and found a frayed cable which they replaced at no charge. They then topped it off with a free wash so a happy customer left with a clean, well running car. More