Serra Chevrolet Buick GMC of Nashville

Extremely disappointed with this dealership. Bought a 2022 Chevy Silverado in January out of a desperate situation where I needed a vehicle. Originally the sales process was good, however, it' Bought a 2022 Chevy Silverado in January out of a desperate situation where I needed a vehicle. Originally the sales process was good, however, it's now turned poor. A couple months after I purchased my check engine light came on. This was due to a factory recall, which should have been fixed before selling me the truck. I had to buy two new tires because the original tires were still on the vechicle when I bought and they should have replaced it! The tire shop, was in shock that they sold me the tires in such poor condition. There was even a plug in the tire! So they either sold me a truck with a plug or the put it in. And now my truck has been vibrating and jolting when driving. I took it to the dealer hoping it would fall under a warranty. They explained to me that was my transmission fluid that was "extremely dirty." Well, it didn't get like that in the last 13,000 miles, it was already like that! When purchasing a vehicle, you'd expect that they things are handled prior to buying. In my case, it wasn't and therefore there is zero trust with this dealership. They can't even make it right. I will never buy or recommend any to go to this dealership. Poor. More

Irish Mark in sales and Raven in Finance were both amazing. You can tell they care about your business and future business. Not just a one-time transaction amazing. You can tell they care about your business and future business. Not just a one-time transaction More

I took my car to service in November of 2025 due to steering issues. The issues stemmed from an item missed from a previous collision repair earlier in the year. It took 4 months to get my car back! steering issues. The issues stemmed from an item missed from a previous collision repair earlier in the year. It took 4 months to get my car back! I was given a loaner while my car was being serviced, which I appreciated very much especially given the duration I was without. Communication was bare minimum. I usually had to reach out weekly to get any kind of update and then it was the same answer every week. My car's particular issue was well hidden and did take many minds/hands to figure out but I still feel 4 months is excessive. I was treated well considering the frustration everyone was feeling. I now have my car and appears to be driving great. More

Arrived at 7:30 and left at 12:30. They told me it would take 3 hrs, when I arrived.Everyone else waited about 5 hours, as well. Why even open if you do not have the staff to service They told me it would take 3 hrs, when I arrived.Everyone else waited about 5 hours, as well. Why even open if you do not have the staff to service the cars. When I left their was no apology for the long wait time, All I had done was a oil change, the wait time was ridiculous. More

If they was very helpful fast Aunt, they got the job done. I had a great experience at the Chevrolet dealership and Alvin. The salesman was a great help to looking forward to buying another car from the done. I had a great experience at the Chevrolet dealership and Alvin. The salesman was a great help to looking forward to buying another car from them More

Do NOT trust this dealership. I was told  by the salesman, Matt Tupa, the car I purchased was in “excellent condition.” That was a complete misrepresentation. When the vehicle arr I was told  by the salesman, Matt Tupa, the car I purchased was in “excellent condition.” That was a complete misrepresentation. When the vehicle arrived, it had multiple dents, scratches, and paint chips that were never disclosed. I immediately took the car to a repair shop, and they quoted me $5,000 to fix the damage. When I contacted the dealership and spoke to the Sales Manager, Ryan Dillingham, he refused to take responsibility or offer any resolution. Hiding damage and exaggerating the condition of a car is dishonest and unacceptable. Buyers beware — this dealership does not stand behind what they sell and will say whatever it takes to close a deal. More

Excellent service, Serra exceeds my expectations from start to finish and their service advisors only recommend the services I need. start to finish and their service advisors only recommend the services I need. More

I did not like the service advisor Brad, he should not be working as a service advisor. I dropped my vehicle off on Friday night where it was first in line. I was told the external fuel filter was included working as a service advisor. I dropped my vehicle off on Friday night where it was first in line. I was told the external fuel filter was included with every other oil change. Brad called at 7:30am saying they did not change the fuel filter and it was $200, I told him they are $15 and he tried to argue with me, of course he was talking about the one in the tank. Why in the xxxx would someone ask for the fuel filter in the tank to be changed with an oil change, common sense knows it's the external fuel filter next to the fuel filter. so I told him just to change the oil and do what it was according to my service plan and he said he'd get on it and he stated in would be ready in a couple hours. I got there at 10:00am and he still had not have had them change my oil so I had to wait over 1 hour for them to finish it. Don't tell customer it will be done and you don't even do it. Bottom line he totally forgot and he was rude. Serra has been doing my routine oil change on my truck because I bought the maintenance plan. This one experience has made me not to want to renew my oil change service plan. Usually they are very professional and has always done good work but I am not happy. More

Jim was very respectful and a pleasure to work with on my car purchase. I would recomend him to a friend. car purchase. I would recomend him to a friend. More