My car buying experience at Serra was not only the worst car buying experience that I have ever had, but undoubtedly the worst experience I've had as a customer in any form or fashion. I purchased a used vehicle and the day after I drove it off the lot, a maintenance required light came on. I immediately called the salesperson who said he wasn't on the lot and that they would get me in that day and he would call me as soon as he got back to the dealership. He never called me back and I immediately had an awful feeling that I was being hustled on a used car purchase. After scheduling an appointment myself to have the car inspected at the dealership, I was told that it would take around an hour to find out what was wrong with the vehicle. A little over FOUR hours later, I was told that the car needed repairs that would cost around 25% OF THE TOTAL COST OF THE VEHICLE!!! I was also told by the gentleman in service that the sales department was refusing to give me any relief whatsoever. Of course, I was furious and aired my dissatisfaction to the sales department. When I confronted the salesperson about his lack of response to my call, he said that I should have called him.....Furthermore, the finance manager arrogantly paraded the paperwork that I signed "As Is" and said "we're all covered here". After some negotiation, the same manager said he would "do me a favor" and they would cover half the cost. Obviously, I had lost all trust in dealing with Serra.
The next day I had the car inspected by an independent source who confirmed the cost of the repairs. This independent expert also informed me that Serra rather knowingly sold me a vehicle that was unsafe and had significant repairs needed or they were grossly negligent in their inspection process.The problems with the vehicle did not require a thorough inspection or hardly any inspection whatsoever to know that they existed. However, an employee in the service department of Serra told me they had inspected my vehicle.
I then took the vehicle to another dealership and explained my situation. They called GMC for me and GMC actually ended up covering the majority of the costs associated with the repairs. Much more than the half offered by Serra as a so called "favor".
Doing business with Serra Chevrolet was a nightmare. It is actually quite pathetic the level to which they stooped for "a few dollars more". Call me clairvoyant, but I anticipate the reply to my post to me say that I purchased the car "as is" etc. Let me save you some time. I fully understand what purchasing a vehicle "as is" means and the risks associated with this type of purchase. Regardless of semantics, just because the transaction was legal and I had no legal recourse due to the contract I signed, DOES NOT MAKE IT ETHICAL. There is a right way to do business and a wrong way. Unfortunately for me, Serra Chevrolet does business the wrong way.
I have seen other complaints about the number of times the dealership ran credit, which Barry Carver has denied. My credit was ran through 6 different financial institutions. I have strong credit so I'm not sure why this was necessary. Anyone who knows anything about credit scores know that this is less than ideal and these excessive inquiries had a negative impact on my credit score. This just adds insult to injury.
I cannot speak to the business practices of the Serra organization, but the way this particular dealership handled my situations was sickening. My experience was the epitome of the stereotypical slimy/sleezy/shady used car salesman. While they earned a little more by catching me off guard, I will be relentless in informing my family, friends, colleagues, clients and social circle to NEVER do business with Serra Chevrolet. I called numerous managers including BARRY CARVER to report my experience, none of which returned my calls. I personally left Mr. Carver two voicemails which were never returned. Please spare me your standard response. DO NOT trust Roy Hobson, Bryan Marlin or Serra with your business.