Do NOT use Serra Chevrolet service department for ANY
work. Horrible, horrible experience. Bought a used 2020 Chevrolet (not from Serra) March of 2021. Still under factory warranty. A couple of months af
work. Horrible, horrible experience. Bought a used 2020 Chevrolet (not from Serra) March of 2021. Still under factory warranty. A couple of months after I bought it, stereo started going blank, black screen, volume controls wouldn't work. It was a sporadic issue that was impossible to pinpoint when it would happen. In December of 2021, I had an aftermarket amp put in it. Installed by a professional car audio facility in town. In January of 2022, the stereo acted up once again as I was close to the dealership, I stopped in immediately as they told me "yes, these stereos have been known to have an issue". They ordered me a new stereo, scheduled an appointment to install. Once they found out it had an aftermarket amp (installed 7 months after it started acting up), they would not honor the warranty, and would not put in the new stereo. They tried to tell me there was a "charred", "burnt" smell behind the panel of where the amplifier wires were ran... Needless to say, I was very upset. I pulled the panel off myself, no charred smell, no burnt anything. They are trying to blame the amp... It was shorting out a month after buying the truck in March of 2021 (with no amp!). I called not long after it started happening, they said they would "have to see it happen". The technician lied about the "charred", "burnt" smell. It boils down to they just didn't want to fix it and used that as an excuse not too. I will be filling a compliant with the Tn. Department of Consumer affairs, the BBB and will try to contact our local investigative news team. At this point, I wouldn't let them put gas in my vehicle... 3 cars bought from this dealership in the past. Never again. Stay away from Serra Chevrolet Service Department.