Serra Chevrolet Buick GMC of Nashville

Mark was great in assisting me to buy a good used car in a short period of time. He stayed in contact with me, worked the financing to an agreeable deal, wrapped up loose ends and followed up nicely. I also a short period of time. He stayed in contact with me, worked the financing to an agreeable deal, wrapped up loose ends and followed up nicely. I also had a good experience in the service department, was explained everything on my old cars issues with an honest, up-front analysis. I would recommend Tom Bannen Chevrolet and Mark to anyone. More

I just wanted to say that my experience with Tom Bannen Chevrolet and Mark Musgrove greatly surpassed my expectations of my car buying experience. Mark was extremely helpful in the process and I couldn't Chevrolet and Mark Musgrove greatly surpassed my expectations of my car buying experience. Mark was extremely helpful in the process and I couldn't be happier with my Cadillac STS. I know that I will definitely go see Mark again when I need to purchase another car, and I have already recommended him to several friends of mine. Keep up the good work guys! More

I want to personally thank Melissa Bozeman at Tom Bannen Chevrolet. I purchased my first car this past month with her. Melissa make the purchase a smooth graceful transaction. I briefly told her what I was Chevrolet. I purchased my first car this past month with her. Melissa make the purchase a smooth graceful transaction. I briefly told her what I was looking for, she searched her inventory, had the SUV transferred from another lot, my financing completed, and ready for me when I arrived.  A test drive and a hour later, I was heading home in my new car. She is a true angel and I am grateful for Melissa.  More

This was my first car buying experience and Mark made it a great experience. Everyone was professional, kind, and I was not pressured in any way. I will definitely continue to purchase my vehicles from him a great experience. Everyone was professional, kind, and I was not pressured in any way. I will definitely continue to purchase my vehicles from him and this dealership. I would highly recommend anyone to go to them! More

My trade / purchase was a piece of cake. Mark(Musgrove) was a pleasure to work with. No pressure, kind, thoughtful and very professional. Nice one folks! was a pleasure to work with. No pressure, kind, thoughtful and very professional. Nice one folks! More

This dealership has received some negative reviews, so I thought it was only fair that I share my positive experience with Tom Bannen Chevrolet. Back in January, my wife was in search of a new 2012 Camar thought it was only fair that I share my positive experience with Tom Bannen Chevrolet. Back in January, my wife was in search of a new 2012 Camaro with Crystal Red Tintcoat paint, but that paint color wasn't being made available on Camaro's at that time. We decided to go to Tom Bannen and see about ordering a Camaro with the color and options we wanted on the car. When we arrived, we were introduced to salesman Steve McFarland. Steve was very honest, friendly, and professional. He allowed my wife and I to test drive several Camaro's before we found the model we liked. Steve was very helpful in ordering the vehicle for us from the factory since we wanted the Crystal Red paint option. At no time did we ever feel any pressure to purchase a vehicle. Steve stayed in frequent contact with us and kept us updated on our order status. When the vehicle arrived 6 weeks later, Steve made sure the vehicle had a thorough pre-delivery inspection performed on it. Not only did Steve make sure the car was "cleaned to the max", he even gave us a FULL tank of gas, which is unusual from my 30 yrs of car buying experience. I can't say enough positive things about Steve McFarland. He is by far, one of the best car salesman that I have ever done business with. I also want to say that Jeff Boyd (service advisor) and Ed Zehnder (service manager) have always been very honest, friendly and professional when I have taken any of my Chevy vehicles to their service department over the past 7 years. They have always gone above and beyond to make sure my vehicles were serviced to my satisfaction. I would recommend Tom Bannen Chevrolet and especially salesman Steve McFarland to anyone looking for a new or used Chevrolet. More

I had the worst experience that I have ever had in my life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not only did they not fix my car, which is brand new!! They broke it even worse than before, and didn't bother to tell me!! I had to discover it when I picked up my car!! Then when asked the Service Advisor, he was like "Oh, yes... well we had to order parts" THEN he turned his back on me while I was still standing there!! I have never been so rudely discarded in my life!! We are filing complaints with the BBB as well as GM. There are too many dealerships out there to deal with one that really doesn't care about the service they provide. Don't walk, but run away from this Dealership!!! More