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Serra Chevrolet Buick GMC of Nashville
Madison, TN
281 Reviews
Tom Bannen has been the name you trust in Tennessee and Kentucky for almost 30 years, selling and servicing over 65,000 customers both locally and nationally.
Tom Bannen Nashville has been awarded the GM Mark of Excellence award for five consecutive years with our sales, service, parts and body shop departments set us apart from the competition.
As the 2011 Dealer of the Year, Tom Bannen Chevrolet Buick GMC Nashville is committed to serving the Nashville metropolitan area, by providing quality cars and fantastic service.
Our mission is to help our guests find the perfect vehicle at the perfect price while providing the "Tom Bannen Experience".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 281 reviews
June 18, 2012
I had the worst experience that I have ever had in my life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not life at the Service Department!! I will never do business with this Dealership again!! I would have also given no stars if that was an option. Not only did they not fix my car, which is brand new!! They broke it even worse than before, and didn't bother to tell me!! I had to discover it when I picked up my car!! Then when asked the Service Advisor, he was like "Oh, yes... well we had to order parts" THEN he turned his back on me while I was still standing there!! I have never been so rudely discarded in my life!! We are filing complaints with the BBB as well as GM. There are too many dealerships out there to deal with one that really doesn't care about the service they provide. Don't walk, but run away from this Dealership!!! More
by Tbears13
Employees Worked With
Greg
