Serra Chevrolet Buick GMC of Nashville

Jeff was great he made sure everything went like it should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say t should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say the best service I ever had.recommend Jeff and Tom Bannen to anyone thanks again. More

This is my explanation for why I gave Tom Bannen Chevrolet a very bad rating.On Saturday, 9/14/2013, I drove through the Tom Bannen lot and saw a demo model I was interested in. I wrote the stock nu Chevrolet a very bad rating.On Saturday, 9/14/2013, I drove through the Tom Bannen lot and saw a demo model I was interested in. I wrote the stock number down and came to the sales office. It was probably 5:45 pm, when I entered and the salesperson asked if he could help us. We gave the stock number. He looked it up and quoted a price. He had the appraisal done on our trade in. After this he came back and told us our trade in value, then quoted a higher price for the demo. I told him, it was not the original quote, so he went back to talk to someone and comes back with the original quote, but now my trade in value was written down at a lower value and I asked him about that. He pointed to the figure on the paper and stated in an annoyed tone "THIS is your trade in value" It seemed he was annoyed from the beginning, because we were coming so close to closing time. VERY DISAPPOINTED AND UNHAPPY WITH THE CUSTOMER SERVICE WE RECEIVED! More

We met with Chris and he was so helpful and friendly.we were in a hurry and he was very patient and polite.We recommend this dealership. were in a hurry and he was very patient and polite.We recommend this dealership. More

We were in need of a new car quickly. Phillip and Steve, and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for. and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for. More

I had a great experience dealing with Tom Bannen in the past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and m past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and made our wish list complete-even though it meant finding the truck in another state. Ed Zehnder, the service department manager, helped us get additional options installed that we requested, and Mike Young found us an incredibly low finance rate. We will definitely recommend Tom Bannen to our friends! More

Melissa and Mark were great and after wasting tons of time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back for our next purchase. More

Our salesman Matt Sparks was AWESOME!! The entire staff worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends. worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends. More

Friendly atmosphere and excellent customer service. Roger was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. :) was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. :) More

I was familiar with Tom Bannen because I have checked every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , 1). The car must be exact color, 2). The size of wheelers and trim, 3). Interior must be black leather , 4). All available options for that vehicle, 5). The best financing , 6). Most of important of all a salesman that is knowledgeable and understands that I am here to meet my needs and not there sales requirements. I meet Sandier Calvert after viewing a car on Tom Bannen web sit. I called and asked if the car was there they said it was so two days later I went to see it. I meet Sandie at the used car section for the first time , I told him what car I was looking for Sandie told me that they just sold it the day before ( don't figure ha ) Then Sandie asked me to sit down with him and to see if he could a chance to find me my car. The next day I got a Email from Sandie stating he found me the car I was looking but he would have to have it delivered in about 4 days, I agreed. I was trying to stay warm when I received a call from Sandie telling me to drive down to see my car. Two hours later I drove in and there was Sandie , he said to follow him to the show room, I walked in and all I can say when words don't explain how you feel ! (. YES. ). It was better than I have thought. I bought it period.... I would thank everyone for there help on buying this car, but most of all I would like to thank Sandie Calvert for being the most honest and caring salesman, out of respect Sandie Calvert is not only a salesman but a new friend , and I would highly recommend Tom Bannen Chevrolet to anyone looking for a new or used car because of the caliber of personal they hire. PS as I was filling out this survey there was a problem in accounting that I caused , Carrol in the accounting went out of her way to not only correct the problem in which took most of her morning away for me, but was able to save me a 2 hour drive. Thank you .Carrol. More

I was in a bind and needed a vehicle asap. I remembered that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told h that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told her what I needed and wanted. She called me back in about an hour and said, when can you be up here I have the perfect vehicle. I told her well, being as I'm in Atlanta, it will take me 3.5 hours, but I will be there before you close. Got to the dealership, she pointed to the car she picked out for me and I absolutely fell in love with it! I LOVE my 2013 Malibu. Everything went great! I highly recommend Melissa Bozeman and Tom Bannen Chevrolet! By far the best experience I have ever had buying a car! More