Serra Chevrolet Buick GMC of Nashville

We were in need of a new car quickly. Phillip and Steve, and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for. and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for. More

I had a great experience dealing with Tom Bannen in the past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and m past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and made our wish list complete-even though it meant finding the truck in another state. Ed Zehnder, the service department manager, helped us get additional options installed that we requested, and Mike Young found us an incredibly low finance rate. We will definitely recommend Tom Bannen to our friends! More

Melissa and Mark were great and after wasting tons of time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back for our next purchase. More

Our salesman Matt Sparks was AWESOME!! The entire staff worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends. worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends. More

Friendly atmosphere and excellent customer service. Roger was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. :) was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. :) More

I was familiar with Tom Bannen because I have checked every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , 1). The car must be exact color, 2). The size of wheelers and trim, 3). Interior must be black leather , 4). All available options for that vehicle, 5). The best financing , 6). Most of important of all a salesman that is knowledgeable and understands that I am here to meet my needs and not there sales requirements. I meet Sandier Calvert after viewing a car on Tom Bannen web sit. I called and asked if the car was there they said it was so two days later I went to see it. I meet Sandie at the used car section for the first time , I told him what car I was looking for Sandie told me that they just sold it the day before ( don't figure ha ) Then Sandie asked me to sit down with him and to see if he could a chance to find me my car. The next day I got a Email from Sandie stating he found me the car I was looking but he would have to have it delivered in about 4 days, I agreed. I was trying to stay warm when I received a call from Sandie telling me to drive down to see my car. Two hours later I drove in and there was Sandie , he said to follow him to the show room, I walked in and all I can say when words don't explain how you feel ! (. YES. ). It was better than I have thought. I bought it period.... I would thank everyone for there help on buying this car, but most of all I would like to thank Sandie Calvert for being the most honest and caring salesman, out of respect Sandie Calvert is not only a salesman but a new friend , and I would highly recommend Tom Bannen Chevrolet to anyone looking for a new or used car because of the caliber of personal they hire. PS as I was filling out this survey there was a problem in accounting that I caused , Carrol in the accounting went out of her way to not only correct the problem in which took most of her morning away for me, but was able to save me a 2 hour drive. Thank you .Carrol. More

I was in a bind and needed a vehicle asap. I remembered that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told h that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told her what I needed and wanted. She called me back in about an hour and said, when can you be up here I have the perfect vehicle. I told her well, being as I'm in Atlanta, it will take me 3.5 hours, but I will be there before you close. Got to the dealership, she pointed to the car she picked out for me and I absolutely fell in love with it! I LOVE my 2013 Malibu. Everything went great! I highly recommend Melissa Bozeman and Tom Bannen Chevrolet! By far the best experience I have ever had buying a car! More

After attending church .....everyone noticed Anna's ...Buick Verano...next question is: "Where did you get it ?"........Tom Bannen .....all the stories from other folks at church were great as several ...Buick Verano...next question is: "Where did you get it ?"........Tom Bannen .....all the stories from other folks at church were great as several had previously purchased from Tom Bannen... Everyone loves the Verano.....not very many people have heard of the car....until Anna's car....but everyone enjoys the Buick Verano.. I appreciate Jim's Suggestion More

My wife and I purchased a new 2012 GMC Yukon XL Denali from this dealership. Our sales representative was a Mr. Mark Musgrove. Mark was a outstanding person to work with, very professional, friendly, and from this dealership. Our sales representative was a Mr. Mark Musgrove. Mark was a outstanding person to work with, very professional, friendly, and never tried to pressure us into anything. I would recommend Mark and Tom Bannen's dealership to anyone who is in the market for a new or used car. Thanks, Steve Smeykal More

I was familiar with Tom Bannen because my parents had purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a local dealership and received a disappointing, very high pressure 'bait and switch' tactic. Arriving home after that ordeal, I had received a pleasant email from Mike Gunn who 'laid all his cards on the table' with a quote and invitation to take a look. We took him up on it the next day. We were immediately impressed with the building, the inventory, the friendliness, and the professionalism. An interesting point, is that the building itself spoke of 'nothing to hide' with all the offices made of glass. There wasn't low pressure. There was NO PRESSURE. We worked with Melissa Bozeman, and Mike Gunn stopped multiple times to see if he could be of assistance. Melissa showed us the lot and we took a vehicle out for a test drive. We were satisfied with our choice and began the paperwork to purchase. While the paperwork was being processed, and my husband was about to put the final signature down, I spied a different vehicle on the lot and asked my husband to come see. The ink was not even dry when my husband asked Melissa if we could test drive the blue Equinox!!! With a simple look of amazement and a couple of blinks, Melissa said: "okay, let me get the keys." After the drive and my squeals of excitement, Melissa tore up the old paperwork (among many other processes she had to undo), and rewrote a contract for our new car!! My husband and I are not difficult people to satisfy, but a purchase of this magnitude (for us) had to be correct. Mike Gunn and Melissa Bozeman never once made us feel bad for the last second 'switch-a-roo' we pulled, and we are so very, very, very happy with our little girl who now sits safely in our garage. Thank you Tom Bannen for being the best!!! As an aside, that high pressure salesman from our first attempt has called MULTIPLE times in an effort to get our business back. To point out another difference, I believe that Tom Bannen would never resort to what I consider harassing phone calls with promises of 'rock bottom deals' and all the free chocolates I want. Ugh. Suffice to say, without the stereotypical 'used car salesman' experience, we would not have had the 'rock bottom deal' baseline with which to compare our outstanding experience with Tom Bannen, specifically Melissa ('Missy') and Mike. Thank you again for being the very best in your field, and without having to say so, I will: "We will refer everyone we know to Tom Bannen due to our wonderful experience, and, of course, due business with you again." Mark Hohnhorst and Stephanie Classen More