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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.7
559 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 559 reviews

June 04, 2025

Jarrod and the rest of the staff were exceptional to work with...great expereince overall! More

by jmatthis0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional experience with Jarrod and our team at Serra Chevrolet Buick GMC Cadillac. We strive to provide excellent service and appreciate your kind words. We look forward to seeing you again for your future needs! Sincerely, Your Friends at Serra Jackson

June 01, 2025

We always have an excellent experience at Serra Jackson. We have been buying our cars and trucks there for 9 years now and have never been disappointed. They have earned our loyalty with their outstanding s More

by Lsc3440
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ballentine, Jameson Diamond, Mike Krueger, Jason Loukota.
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Jun 01, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your wonderful review! We truly appreciate your loyalty over the past nine years and are thrilled to hear about your excellent experiences at Serra Chevrolet Buick GMC Cadillac. A special shoutout to Brad, Jameson, Mike, and Jason for making your visits memorable! We look forward to assisting you again in the future. Enjoy your vehicles! Sincerely, Your Friends at Serra Jackson

May 30, 2025

Kept my car for almost a week. No word. And we went to check on it. Still sitting in a back lot. We took my car to Express in Brownsville. They at least communicate with us. And GM More

by pbrady3335
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience. We understand how disappointing it is to leave your vehicle for several days without updates or communication. At Serra Chevrolet Buick GMC Cadillac, timely follow-up and clear communication should be part of every service visit, and we regret that this was not your experience. Your comments will be shared with our team for review. If you would like to discuss this further, we welcome you to contact us directly. Sincerely, Your Friends at Serra Jackson

May 26, 2025

Service was completed on a timely schedule. Dealership needs to make more room for customer parking. More

by nancycarolw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your review, Nancy! We're glad to hear that your service was completed on time. Your feedback about customer parking is valuable, and we appreciate you bringing it to our attention. We strive to improve the experience at Serra Chevrolet Buick GMC Cadillac and hope to see you again soon! Sincerely, Your Friends at Serra Jackson

May 23, 2025

Serra is the best in the business! Great salesman; great management; great service department! Highly recommend! More

by danielking007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Russell, Jameson Diamond, Jonathan Cox
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May 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our sales team, management, and service department at Serra Chevrolet Buick GMC Cadillac. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, Your Friends at Serra Jackson

May 23, 2025

This service center has always given exceptional service. If they find anything that may be a problem, they will call me and we can discuss when to take care of it. More

by cbhumphrey1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you are consistently receiving exceptional service at Serra Chevrolet Buick GMC Cadillac. Our team is dedicated to keeping you informed about your vehicle's needs. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

May 15, 2025

Very professional and easy to get together with them on the vehicle that I was interested in. More

by James V Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales men.
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May 15, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words, James! We're thrilled to hear that you found our team at Serra Chevrolet Buick GMC Cadillac professional and easy to work with. We genuinely appreciate your feedback and look forward to helping you again in the future. Enjoy your new vehicle! Sincerely, Your Friends at Serra Jackson

May 11, 2025

I had a $1100 repair job and they didn’t even vacuum my car out More

by willieglofton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for taking the time to share your experience with us. We encourage you to reach out to us directly at Serra Chevrolet Buick GMC Cadillac at your convenience. Sincerely, Your Friends at Serra Jackson

May 08, 2025

We had a good experience and the dealership was attentive and easy to deal with. Kia Carnival More

by nathan_reagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Diamond
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May 08, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind words, Nathan! We're thrilled to hear that you had a good experience at Serra Chevrolet Buick GMC Cadillac and found our team attentive and easy to work with. If you have any questions about your Kia Carnival, feel free to reach out. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

May 08, 2025

David was helpful and accommodating. I am a TECH writer & do not need to use 15 words. More

by keithmbeasley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : none
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May 08, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your feedback! We're glad to hear that David was helpful and accommodating during your visit to Serra Chevrolet Buick GMC Cadillac. We appreciate your business and hope to see you again soon! Sincerely, Your Friends at Serra Jackson

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