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Serra Chevrolet - Cadillac - Buick - GMC

Jackson, TN

Overview
Employees
Reviews
Vehicles
4.6
229 Reviews
Serra of Jackson offers many automotive products and services to our Jackson, TN, area customers. From quality new CADILLAC, Chevrolet, Buick, GMC and Kia vehicles to used cars, we know anyone looking for a vehicle in Jackson, TN, will likely find what they want at our dealership. We carry a comprehensive line of new vehicles, making us a good choice as your Jackson, TN, car dealer.
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189 Stonebridge Blvd

Jackson, TN

38305

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Showing 230 reviews

July 05, 2023

Appt made easily and quickly. Brought my vehicle in for an oil change and was out in no time! Always quick and friendly! More

by tmgreen1119
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 06, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Awesome service! Always prompt and friendly and courteous. They are very knowledgeable and always up to date on the latest recall info that may be related to your v More

by tsmith210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Austin
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Buick GMC Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

They are very friendly and I didn't have to wait too long. I would recommend them to anyone. More

by tommylitton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Outstanding customer service and experience from sales to service. Everyone was helpful and accommodating. David in sales and Alyssa in service are both top notch. More

by terrellwdavis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David - sales and Alyssa - service (both at Serra Kia)
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

My 2021 Chevy Silverado is misfiring now. And the all the Service Department replaced was a belt ? More

by thrifty.coolingandheating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Austin
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for sharing this review regarding your recent experience with us.Please contact us at your earliest convenience so we can work toward a resolution together. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Great people, both sales and service. Have traded with them 10 - 12 times over the years. Great selection of vehicles. More

by robpeg0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

I have purchased several vehicles at Serra, and have always had a good experience. I would recommend them! More

by rogndeb2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Bland, Steve Austin
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

The service Dept handled my oil change and routine service perfectly. The staff was very kind and knowledgeable.. More

by stevelittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Austin
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

I visit this location regularly for my Kia maintenance needs . The staff is always friendly and helpful. More

by evonne8030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, Your Friends at Serra Jackson

Helpful
July 04, 2023

Always quick, friendly, professional. Repaired my warranty issue quickly. Made sure I knew how long and the process. More

by creativeteachertech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadillac service desk
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Jul 05, 2023 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Your Friends at Serra Jackson

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