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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.7
292 Reviews

292 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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May 05, 2024

Great people they treat you like family. Great atmosphere. I give 5 stars because there the best. More

by manus.michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Michelle, thank you for recognizing your experience at Serra Chevrolet Buick GMC Cadillac. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Your Friends at Serra Jackson

May 04, 2024

We were very pleased with the way we were treated by Dennis. He was like talking to a family member. He has contacted me already and offered to help me with anything concerning the new car. We are enjoy More

by anthonyremelda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Pritchett
May 06, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Anthony, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Buick GMC Cadillac. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Your Friends at Serra Jackson

May 03, 2024

Everything went well and I was kept informed about what was going on and what needed to be done. I was met as I came in the door and was taken at my appointment time. I greatly appreciated all who hepled More

by owlgal12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Sincerely, Your Friends at Serra Jackson

May 01, 2024

My experience with the Kia Service Dept was amazing and such a pleasure. It's nice to find such attentive, quick, friendly service in todays world. Everyone in the dept are exceptional nice, but also genui More

by jslack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Iwami
May 01, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Serra Chevrolet Buick GMC Cadillac. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Your Friends at Serra Jackson

April 30, 2024

I moved to the area almost a year ago. I've used Serra for the service of my XT5. They've done a great job. More

by kendra.reese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for letting others know about your experience, Kendra! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Your Friends at Serra Jackson

April 28, 2024

The service staff was very helpful to get me in and put 2 new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a da More

by jls2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Serra Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you down the road. Sincerely, Your Friends at Serra Jackson

April 26, 2024

Your staff was friendly and helpful to get me in and out fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service. More

by dave1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for leaving us this great review, Dave! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Your Friends at Serra Jackson

April 18, 2024

Everyone was very friendly and prompt as we entered the dealership! We always enjoy going to Serra of Jackson. Any questions and concerns were explained thoroughly throughout our visit. Everything was also More

by pamshwn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Apr 19, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Your Friends at Serra Jackson

April 17, 2024

Great customer service and very patient and attentive. Treated just like family. Will work with you until you find what you need. More

by Symone92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jameson Diamond
Apr 18, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for taking the time to share your kind words about your experience at Serra Chevrolet Buick GMC Cadillac! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Your Friends at Serra Jackson

April 16, 2024

Fast and friendly service. They were able to meet all the needs this time in. More

by LEAH2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Serra Chevrolet - Cadillac - Buick - GMC responded

We appreciate you for taking the time to give our dealership such an excellent star rating, Leah. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, Your Friends at Serra Jackson

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