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Serra Chevrolet - Cadillac - Buick - GMC - Service Center
Jackson, TN
292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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292 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center
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October 29, 2023
Serra of Jackson is always great. This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours This time they weren’t on their game like usual. Had an appearance for an oil change and fuel filter replacement. Oil change was smooth but 2.5 hours later I got the truck. I asked why the long appointment and technician said they didn’t have any fuel filters and had to go buy one. Seems that if you make an appointment two weeks in advance all parts etc should be on hand. I also feel I should have gotten the fuel filter at cost. More
by mrlacombe
Verified CustomerEmployees Worked With
October 28, 2023
Great people and all done as promised. Will be sending friends and family to Serra of Jackson. Will be sending friends and family to Serra of Jackson. More
by jgrant11
Employees Worked With
October 22, 2023
Always have been extremely helpful and kept me up to speed on the process and status of vehicle. speed on the process and status of vehicle. More
by idohair81
October 06, 2023
I was pleased with my service on my Kia Sorento. Quick scheduling & everyone was polite. Quick scheduling & everyone was polite. More
by mercedes_orr
Employees Worked With
October 06, 2023
Super friendly, very neat waiting area, great service! got the job done in a timely manner. got the job done in a timely manner. More
by smcadams347
Employees Worked With
October 04, 2023
Minimal wait, almost to the minute what was expected. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. Friendly shop staff, the lady behind the counter inside needs to take some customer service classes and learn to smile. More
by tdcearlock
Employees Worked With
Unknown, lady behind counter
October 03, 2023
My service visit was handled very professionally and timely. The waiting area was very clean and comfortable. Thank you for the effort of all I spoke with on this visit. timely. The waiting area was very clean and comfortable. Thank you for the effort of all I spoke with on this visit. More
by bailey2536
Employees Worked With
September 30, 2023
I was surprised how fast I got in and out while getting my oil change. This time was free but we will be back. Dustin stopped by to make sure everything was good. my oil change. This time was free but we will be back. Dustin stopped by to make sure everything was good. More
by tammyvann845
Employees Worked With
September 29, 2023
Recall Items were taken care of quickly and efficiently. Staff was very friendly and waiting room was kept clean. Staff was very friendly and waiting room was kept clean. More
by aaron.fitzgerald
September 27, 2023
The problem with the vehicle was resolved. Staff was cordial and good to work with. Service dept You could have made phone call to update me on status. After two days, I have not heard from Staff was cordial and good to work with. Service dept You could have made phone call to update me on status. After two days, I have not heard from dealership about any status update. I had to call dealership. But when I did call, I got the update. More
by hayes3377
Employees Worked With
