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Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Jackson, TN

4.6
305 Reviews

305 Reviews of Serra Chevrolet - Cadillac - Buick - GMC - Service Center

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February 20, 2025

We always have great service! Recommend them! Friendly staff. Wouldn’t take our cars anywhere else More

by wearebutone
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you always receive great service at Serra Chevrolet Buick GMC Cadillac. Our friendly staff is here to ensure you have the best experience possible. We appreciate your recommendation and look forward to seeing you again for all your car needs! Sincerely, Your Friends at Serra Jackson

February 20, 2025

Joe Rice made the process very simple as we were purchasing a service truck for our business … I would highly recommend working with Joe … More

by jcoley0
Recommend Dealer
Yes
Employees Worked With
Joe Rice
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Feb 21, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that Joe made the process of purchasing your service truck so simple and enjoyable. Your recommendation means a lot to us at Serra Chevrolet Buick GMC Cadillac. We look forward to assisting you again in the future! Sincerely, Your Friends at Serra Jackson

February 19, 2025

The dealership staff was friendly and the premises were clean. Surprisingly, the basic services were competitively priced if you are going to book an appointment somewhere to bring it in. I also felt the i More

by Derek Campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your thoughtful review, Derek! We're glad to hear that you found our staff friendly and our dealership clean. It's great to know that you felt the issues you documented were addressed honestly. We appreciate your understanding regarding communication timeliness; we strive to improve in that area. We look forward to serving you again at Serra Chevrolet Buick GMC Cadillac! Sincerely, Your Friends at Serra Jackson

February 18, 2025

Great service department, friendly staff, quick, reliable service. Would recommend them even if you didn't buy from them. I bought my Kia in New York, live in Tiptop and drive over an hour because More

by allisonwerner62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse
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Feb 18, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Allison! We are thrilled to hear that you have had a positive experience with our service department at Serra Chevrolet Buick GMC Cadillac. Our team is dedicated to providing friendly and reliable service, and we appreciate your recommendation. We also understand your concern about the hold times and will work on improving that aspect. Thank you for choosing us, and we look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

February 16, 2025

Service is top notch and fast! !! Everyone at KIA is great. Cant beat the quality!! More

by meckspn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Feb 18, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We are thrilled to hear that you experienced top-notch and fast service at Serra Chevrolet Buick GMC Cadillac. We take pride in our quality and appreciate your kind words about our team. We hope to see you again soon! Sincerely, Your Friends at Serra Jackson

February 15, 2025

The dealer was able to work a wiper linkage repair into their schedule and fix the car with 3 hrs. I was surprised oF the speed they were able to do this More

by scorson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your kind review! We're thrilled to hear that we could fit your wiper linkage repair into our schedule and complete it so quickly. At Serra Chevrolet Buick GMC Cadillac, we strive to provide efficient service for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

February 14, 2025

Excellent service. Kelton is great to work with very pleased with dealership thank you for helping us More

by dunn.marilynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelton
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Feb 14, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you so much for your kind words, Marilynn! We're thrilled to hear that you had an excellent experience with Serra Chevrolet Buick GMC Cadillac and that Kelton was able to assist you. Your satisfaction is our priority, and we truly appreciate your feedback. We look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

February 12, 2025

Great dealership very friendly staff quick service will definitely go there for my next new kia More

by Gators06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy
Report | Print
Feb 12, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Serra Chevrolet Buick GMC Cadillac with our friendly staff and quick service. We look forward to helping you with your next new Kia. Please don't hesitate to reach out anytime! Sincerely, Your Friends at Serra Jackson

February 10, 2025

Bryan Borders gave great service! We were in and out very quickly. Thank you again! More

by sadler_katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Katherine! We're thrilled to hear that Bryan provided you with great service and that your experience was quick and efficient. We appreciate your feedback and look forward to seeing you again at Serra Chevrolet Buick GMC Cadillac! Sincerely, Your Friends at Serra Jackson

February 08, 2025

Good service, good seating area with a TV, popcorn and coffee as we waited for service on my car. No complaints here! More

by cristina51088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serra Chevrolet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Serra Chevrolet - Cadillac - Buick - GMC responded

Thank you for your wonderful review, Cristina! We're delighted to hear that you enjoyed our seating area and the amenities while waiting for service on your car. At Serra Chevrolet Buick GMC Cadillac, we strive to create a comfortable experience for our customers. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Your Friends at Serra Jackson

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