Serra Chevrolet Sterling Heights

Talked to Mike Porter at 9:00 at night and bought my 2023 Suburban Premier sight unseen. All of this sale was done online, signed Docusign and car showed up when promised. Delivered on time and at a grea Suburban Premier sight unseen. All of this sale was done online, signed Docusign and car showed up when promised. Delivered on time and at a great price. No hidden fees and moderate doc fee. (I’ve never believed in them) The car I wanted was unique as I wanted a diesel Duramax and Super Cruise. I also recommend Cars.com. I looked for 6 months and the only way I’d find my car was through them. My local dealer blew me off with; those are hard to come by. More

Dealership seems to hire friendly, knowledgeable personnel. Seem to lookout for the customers which makes it a pleasure to do business with them. personnel. Seem to lookout for the customers which makes it a pleasure to do business with them. More

Ok… we bought a 2013 Certified Ford Escape. Sales person said they wouldn’t sell anything that’s not road safe. Fast forward two months. Transmission completely dies. Take it to our mechanic an Sales person said they wouldn’t sell anything that’s not road safe. Fast forward two months. Transmission completely dies. Take it to our mechanic and he says it’s shot and shouldn’t have been on the road if it was certified and looked over by a mechanic. He had no skin in the game as he no longer does trans work due to supply chain issues. Took it to a transmission repair shop and he said the same thing. Obviously being disappointed I called the dealership and get the run around and they won’t do anything about it as I didn’t get the extended warranty. I left a negative review and get a call next day requesting to remove and after speaking with the manager I agreed to do so if there can be some kind of resolution. He said he would do something. I remove it and after a few phone calls, no resolution. He said to send an email so he can discuss with other managers. I do so, and now it’s over 3 weeks and haven’t heard anything back. At this point I expect them to call me with an aggressive demeanor for removal of this review and at this point no matter what they say I won’t. Very disappointed. $6,000 gone and a very sad experience for my kid on his first vehicle. More

Dealer Service was very good. Check in was easy and checkout after car was ready was easy as always. Check in was easy and checkout after car was ready was easy as always. More

I was treated very courteously as soon as I came in. Just a great overall comfortable environment to experience purchasing my vehicle! Just a great overall comfortable environment to experience purchasing my vehicle! More

This dealership is clean, quick, and kind! They take pride in their work and it shows. They take pride in their work and it shows. More

John W. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. was very knowledgeable & helpful throughout the process. I will be back as long as Chevrolet is the vehicle I choose next time. More

We recently bought a 2022 Malibu from this dealer Mr. Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Bew Brown. We had a trade in we wanted $500 more, & he would not budge! We feel he ripped us off because he resold it for a higher top dollar price. Beware of his arrogance. He seems very money hungry!! Not putting the customer first. More

PreOwned Salesman didn't want to help me pick a car in person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online i person. Just kept asking me what color I wanted. Made me feel like I was wasting his time because I hadn't already picked a car from their online inventory. No personal service anymore.- didn't even ask my name. More