Serra Chevrolet

Vehicle was a fleet vehicle, and was treated as such. Dealership held vehicle for almost 9 weeks, when originally was told a week and a half. They proceeded to tell both myself and the company is work fo Dealership held vehicle for almost 9 weeks, when originally was told a week and a half. They proceeded to tell both myself and the company is work for that it would be ready week after week. Not good customer service and will not be returning. More

Easy and accurate transaction, couldn’t have asked for a better experience for my child’s first vehicle. better experience for my child’s first vehicle. More

My service is always great my service Rep does a great job all the time job all the time More

I sent my vehicle for service under factory warranty on July 1,2025. I officially got my car back fixed on Oct. 8, 2025. Within those 3 months I recieved my car twice not completely fixed. The truck still July 1,2025. I officially got my car back fixed on Oct. 8, 2025. Within those 3 months I recieved my car twice not completely fixed. The truck still has knocking and tapping noises. I feel as if it was rushed and fell on deaf ears on my concerns with the vehicle. The problem was eventually fixed after taking the vehicle back and not accepting it's normal operating noises per the mechanics. Jason the manager was pleasent and put me in a loaner finally after 2 months and after I brought it back for the first time. I had to get 2 different loaner vehicles before my vehicle was fixed. My issue was eventually fixed and I am pleased. More

well i took my car to get serviced then about two months later i ended up with a hole in my engine.. it took them three weeks to find me a rental. which was an inconvenience because school was was starting later i ended up with a hole in my engine.. it took them three weeks to find me a rental. which was an inconvenience because school was was starting back and i had to get back and forth to work.. and paying to get back and forth while still paying a car note while waiting on them to find a rental car is insane.. heck my new truck engine messing up on me is insane.. then it took 4 months to get my vehicle back.. waiting on a new engine.. communication mix up when they say my vehicle ready.. and it ended up being someone vehicle having came out there just to say it was a mix up.. it was alot.. but i finally have my vehicle back.. i picked it up this thursday.. More

Bryant, The service manager is unprofessional. He will not respond to calls, text or emails. His customer service skills lack all attributes. He will not respond to calls, text or emails. His customer service skills lack all attributes. More

Service is very good and the waiting area is comfortable. A friendly staff and dealership! A friendly staff and dealership! More

Jordan flowers our sales person went the extra mile on helping us in every way helping us in every way More

They were great and everything was made easy for me! Thanks for rotating my tires on my vehicle. Thanks for rotating my tires on my vehicle. More

I have only engaged with the service department, and my experience recently was not the best. I used Serra to perform some warranty work on my spouses vehicle. I must add that I pick purchase warranty fro experience recently was not the best. I used Serra to perform some warranty work on my spouses vehicle. I must add that I pick purchase warranty from Serra. So, what I found disturbing , was that it took my vehicle in on a Friday and was told that it would diagnose Monday,but it took over a week to get it diagnosed. Moreover, there wasn’t much communication between me and my service advisor if I didn’t initiate it. I just feel that I shouldn’t pester my advisor to get updates. I understand, this guy was new but they should have helped him to ensure that he was on top of it. More