Serra Chevrolet

Visit to service dept overcharged and unprofessional Integrity and did not meet any expectations Commitment Integrity and did not meet any expectations Commitment More

Service Mgr / Service Advisor lack integrity and professionalism will constantly change the story will not honor their commitment to service 2/3 day for service turn into over 2 weeks I DONT RECOMME professionalism will constantly change the story will not honor their commitment to service 2/3 day for service turn into over 2 weeks I DONT RECOMMEND BRIAN /or GREG BURKES (service mgr) or ARMAND PLANTER (service advisor) questionable technical knowledge and not customer service oriented and misquoted pricing double charges for what most dealers charge for same service. Check others regarding prices !!! Will not provide information regarding the diagnosis they state was completed. Worst experience since I’ve been coming here over 10 yrs New Mgt will probably benefit this service department . Most of them looked unhappy. Line of communication is very poor. I am only referring to THE SERVICE DEPT . Emailed Greg Burkes or Brain (Stated he is Service Mgr) ARMAND PLANTER (Service Advisor) ARMAND PLANTER only returned call after I had to email Greg Burkes serval Xavier.No concerns with how they inconvenience their customers. Was told my transmission needed to be flushed 2x each $399 ((trans flush) I questioned the price again and Brian stated the had to flush 3 Xs 🧐 He appeared frustrated and confused and said he misspoke. I told him nothing was consistent with the communication from him and Armand regarding services ,pricing ,and supposedly completed.diagnosis’. Brian line of communication was very poor, misleading and lack follow up. More

Mr. Guzman was very cordial and helpful. Look him up if you need a new vehicle. you need a new vehicle. More

More help need. .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved More

He worked with the since of urgency because I needed my truck to transport my bike to a competition the next morning truck to transport my bike to a competition the next morning More

Rep was very nice and knowledgeable but he told me it would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. More

They were all friendly and helpful in finding the car I wanted and in the price range that I had set to spend wanted and in the price range that I had set to spend More

I would have rated higher but the service guy said the oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I like to make the decision whether I want the extra cost or not. Don’t just tell me the prices have gone , when clearly there was something else added. More

It was excellent customer service There was excellent customer service and they were very helpful with services available and checking everything to ensure that the parts were still good customer service and they were very helpful with services available and checking everything to ensure that the parts were still good More

They were very nice & met all my expectations & got me the best deal possible. the best deal possible. More