Serra Chevrolet

The wait was too long. I understand they were short staffed but they didn’t bother to let me know after sitting there for 3 hours (which was my original time estimate) tha I understand they were short staffed but they didn’t bother to let me know after sitting there for 3 hours (which was my original time estimate) that it was going to be another 2-3 hours. It would have been nice for them to communicate that with me so I could have made other arrangements and not wasted 3 hours of my morning there. I understand things happen but they could do a better job communicating with customers. I wouldn’t have even written a review except they asked so there ya go. They just didn’t seem bothered at all by the fact that they went way over their original time estimate. It was for a covered warranty fix so maybe that’s why it did not take precedence More

I dropped my car off at the dealership around 9 a. m., and I took the shuttle back home because I was told the service would take only a few hours around noon. I explained that I needed to pick up my s m., and I took the shuttle back home because I was told the service would take only a few hours around noon. I explained that I needed to pick up my son before 2 p.m. to avoid extra daycare charges. When I called for a shuttle pickup around 12:30, no one came. Because of this, Armad had to come get me from my house in my own truck, which was very unprofessional but he stepped up and did what needed to be done since my child’s car seat was in the truck. I’m sharing this because the shuttle driver claimed he called me several times and couldn’t find the house, but I never received any calls. More

Truck broke down within 6 hours of owning it. Dealership didn’t pick up truck till 3-4 days later to fix the problem. Then took 2 weeks with the same “we don’t know what’s wrong yet” answer. Had Dealership didn’t pick up truck till 3-4 days later to fix the problem. Then took 2 weeks with the same “we don’t know what’s wrong yet” answer. Had to send the truck to ford. Ford fixed it within 2-3 days. The sales side of this dealership is only looking for your money and when they have it. They do not care at all about you. The rental they gave me had weed all over the passenger side seat and was dirty. Had to detail it myself before I could go to work. More

Very friendly and knowledgeable My radio wasn't working she found the issue. Radio now works she found the issue. Radio now works More

They had the exact corvette I wanted and were quick to help us. Even let me test drive it when other dealerships just looked at me funny. I was at the Serra dealership in jackson tn for 45 minutes. I was help us. Even let me test drive it when other dealerships just looked at me funny. I was at the Serra dealership in jackson tn for 45 minutes. I was all over the orange corvette in the showroom the entire time. Not a single person ever said a word to me. Guess they didn’t know I had cash!!! More

Serra Chevrolet was quick and efficient. They communicated with me back and forth very well. Easy pickup and drop off. They communicated with me back and forth very well. Easy pickup and drop off. More

Quick and easy! Dropped car off @ 6:30 it was complete by 8:30. The experience was good. Dropped car off @ 6:30 it was complete by 8:30. The experience was good. More

They kindly worked in my check engine/cutting off issue. It was fixed the same day. It was fixed the same day. More

Communication needs to be better, especially when service agents change. The later part of my service was 100 - the agent responded to all texts and even did things proactively. agents change. The later part of my service was 100 - the agent responded to all texts and even did things proactively. More

Great experience Great experience as always. My needs were met and questions were answered in a timely manner. My needs were met and questions were answered in a timely manner. More