Serra Chevrolet
Bartlett, TN
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The folks at Serra were very professional yet friendly with a down home feel. No pressure was involved...but it wasn't my first rodeo either. with a down home feel. No pressure was involved...but it wasn't my first rodeo either. More
Rep was very nice and knowledgeable but he told me it would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. would only take 1-1.5hrs for my service. Sat there for 3.5hrs and was updated only because I asked why it was taking so long. More
More help need. .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved .Not transparent: Not consistent and a lack of urgency when it comes to customer satisfaction: Spent money but issue was not resolved More
It was excellent customer service There was excellent customer service and they were very helpful with services available and checking everything to ensure that the parts were still good customer service and they were very helpful with services available and checking everything to ensure that the parts were still good More
I would have rated higher but the service guy said the oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I oil changes had gone up.. but when I compared my previous receipts.. I saw where I had been charged for extra stuff that had not been discussed. I like to make the decision whether I want the extra cost or not. Don’t just tell me the prices have gone , when clearly there was something else added. More
