Serra Chevrolet of Southfield

Please if you can, bypass this dealership. When it comes to honesty and knowledge they lack integrity. I had no problem with the salesperson so I am referring to all of those in the service When it comes to honesty and knowledge they lack integrity. I had no problem with the salesperson so I am referring to all of those in the service department. After 3 visits I finally got to talk to a service manager who was a lot more knowledgeable than his service advisors. But the problems still exist. They know this car has its problems and they refuse to do the right thing. I just want to be made whole. This car is a lease and why am I paying a car payment on a car that the features that I am paying for don't work? More

Always superior service, especially detailed. Consistently doing good work, he's polite, and accommodating., FRANK ANDERSON Consistently doing good work, he's polite, and accommodating., FRANK ANDERSON More

I have never had a bad experience at Serra Chevrolet of Southfield. I'm on my second Silverado and have purchased two Cruzes for my wife. Almost all services have been perforformed there. Customer service Southfield. I'm on my second Silverado and have purchased two Cruzes for my wife. Almost all services have been perforformed there. Customer service is great. I was in just yesterday for an oil change and tire rotation. An hour and a half expected time was cut by 1/3 (no appointment). Serra takes good care of its customers. More

When it comes to having my car serviced, there is only one dealership that I trust to get it right- Serra Chevrolet of Southfield. The friendly and courteous staff at Serra Chevrolet of Southfield will ta one dealership that I trust to get it right- Serra Chevrolet of Southfield. The friendly and courteous staff at Serra Chevrolet of Southfield will take the time to listen to your concerns and thoroughly diagnosis the root cause of the issue. If you are in need of an oil charge, wiper replacement, or an in-depth repair I would highly recommended taking your vehicle to Serra Chevrolet of Southfield! More

Randy was excellent explaining what was the service my car needed this time.I was satisfied with the service. I'm coming back to Serra and I will recomend it. car needed this time.I was satisfied with the service. I'm coming back to Serra and I will recomend it. More

I had a good experience with Randy but they damaged my tire sensor and now I can't see my tire pressures. Scott is saying the only way to correct the problem that was caused after I purchased 4 new tires tire sensor and now I can't see my tire pressures. Scott is saying the only way to correct the problem that was caused after I purchased 4 new tires is to pay an additional $100 to replace the sensor battery. Turns out the same thing happened to someone else that I know. Something isn't right about this dealerships service department. Sounds like a scam to me. More

Update: Due to the really good communication- I am re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past re-rating this service department 5 stars. They acknowledged the mistake, apologized and fixed the last issue. I would definitely recommend. Past review: I am so undecided on this dealership. I LOVED this dealership 4 years ago. The service was great and I loved our salesperson Bob Bence. Since he retired, I haven’t found a salesperson I feel as comfortable with there. Also, I had a sad experience with their service department recently. Short story - Brand new blazer’s engine was eaten by a red squirrel. Not drivable. Parts ordered, quote given, 2 months later - car finally fixed. Told me when I picked up my car “NO CHARGE “. Was elated- since I had my credit card in hand. Fast forward one week later - they called and said they made a mistake and I owed for the car. Wow. I would have given 5 stars at the time - regardless of the 2 month wait and price. But - to have the excitement of no charge and the thought that they did not charge me due to the long wait for my car - to only have them call a week later to say sorry - you owe us - was disappointing. More

I had an issue with my car, I called Randy G. and he worked out everything in getting my car fixed. thank you Randy and the Serra Chevrolet Team. Mary J. and he worked out everything in getting my car fixed. thank you Randy and the Serra Chevrolet Team. Mary J. More

I've had my SUV serviced here for years. Every time Robert McClain helps me I get excellent service. Every time Robert McClain helps me I get excellent service. More