Back

Serra Chevrolet

Birmingham, AL

4.1
895 Reviews

1170 Center Point Pkwy

Birmingham, AL

35215

Directions

By Type

895 Reviews of Serra Chevrolet

June 27, 2023

All the people at Serra were knowledgeable , friendly and ready to help. They offered top trade in value for my used car so we were able finalize a deal during my visit. More

by Jeff
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson, Christian Terrell, Vicki Edwards
Jun 29, 2023 -

Serra Chevrolet responded

Jeff, we love hearing about customers who have a great experience at Serra Chevrolet Birmingham and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, The Serra Chevrolet Birmingham Team

June 26, 2023

The salesperson was very helpful and considerate of our time and our finances. I will be coming back. More

by wingfieldhattie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Miles
Jun 29, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

June 21, 2023

Vickie is an amazing person and I’m sure an asset to any company she chooses to work for! She needs a raise! Or to go to a more deserving employer. I wish I had anything good to say about the actual deale More

by JR.
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Vicky Wright
Jun 23, 2023 -

Serra Chevrolet responded

Thank you for taking the time to share your recent experience at Serra Chevrolet Birmingham. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Serra Chevrolet Birmingham Team

June 21, 2023

Ashley Miles was great she helped my son get a car for me ( his) mom all the way from Hawaii She was committed to making sure to meet all my sons needs and had no problem answering any questions we had A More

by keba32002
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ashley Miles
Jun 23, 2023 -

Serra Chevrolet responded

Keba, Ashley is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Sincerely, The Serra Chevrolet Birmingham Team

June 20, 2023

A very big thanks to Cedric Robinson for helping me so much to get my Camaro. He went above all expectations in making sure I was satisfied. I consider him my car salesman and my friend. If anyone needs a More

by randyd2
Recommend Dealer
Yes
Employees Worked With
Cedric Robinson, Vicki Edwards
Jun 22, 2023 -

Serra Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

June 16, 2023

I still haven't hear anything about my transmission line so they were supposed to order and I still haven't heard anything about my back seat cover that they broke off they mistreated my transmission lines More

by timothylittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard, Vicky Wright
Jun 20, 2023 -

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

June 16, 2023

I was waiting for y'all to call me back when my back front back seat cover come in and when my parts to my transmission come in the transmission line shower telling me about and also I got a blow by lik More

by timothylittle
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard, Vicky Wright
Jun 20, 2023 -

Serra Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

June 16, 2023

I still haven't heard anything about my front back seat cover that they broke and also I still haven't heard anything about my transmission lines that they cross threaded they said it was going to put new More

by timothylittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Ard, Vicky Wright
Jun 20, 2023 -

Serra Chevrolet responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Serra Chevrolet Birmingham Team

June 14, 2023

Serra Chevrolet like all big dealerships has Terms & Policy's they have to go by, however at the Same time they have Great Standards to insure that the Customer is Satisfied to the best of their ability More

by rlnlpennell7065
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I can't recall everyone's names but everyone I spoke to or had working with Me I give a 5 Star, Cedric Robinson, Kevin Hernandez, Malik Khayyam, Richard Weigand
Jun 16, 2023 -

Serra Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Serra Chevrolet Birmingham Team

June 10, 2023

Christian was very professional and provided excellent service. He walked me through the process with patience. I am sure I will enjoy my vehicle for years to come. I will recommend family and friends. More

by Ree
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marcus Worthy, Christian Terrell
Jun 12, 2023 -

Serra Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Serra Chevrolet Birmingham Team

...
16
...