Serra Chevrolet

Takes over 5 minutes to get anyone in the Chevy service department to answer a phone, then they act like they just want you to drop dead. Edwards Chevrolet downtown has a much better, more professional, department to answer a phone, then they act like they just want you to drop dead. Edwards Chevrolet downtown has a much better, more professional, and friendlier service department. More

I had a small leak in my cooling system at the filling nozzle. I already had a couple of quotes and I went to serra for another. Chris came back with an outlandish quote including unnecessary repairs. Whe nozzle. I already had a couple of quotes and I went to serra for another. Chris came back with an outlandish quote including unnecessary repairs. When I confronted him, he acted in a very unprofessional manner and after I asserted myself, I left and went somewhere else for my repairs. I'll never go back to serra, or anywhere this chris dude works and I've been telling everyone I know the same. More

Stopped by to look at new silverados and was instantly greated by Dave. He walked right up to my car door and I though "here we go. another salesman all over me" but he gave me a big howdy when I stepped greated by Dave. He walked right up to my car door and I though "here we go. another salesman all over me" but he gave me a big howdy when I stepped out and ended up being real cool and laid back and seemed genuinly wanting to help me out. I had been looking for a while and had shopped a couple other stores but Dave gave me all the right reasons and helped me finally pull the trigger. The truck is great and im happy with the whole deal More

I guess I would find reasons to eliminate this response. First I had to have my car towed to your facility. I received a return call with the problem and the estimated cost. I was shocked with the price o First I had to have my car towed to your facility. I received a return call with the problem and the estimated cost. I was shocked with the price of replacing the fuel pump at near 1,100.00 dollars. I just had a similar repair perfromed on my truck and it was under 600 dollars. Hesistant, I told them to order the part at around 11:30 in the AM. I reviewed my previous invoice for the similar repair and went to three other local repair shops for estimates which were significantly cheaper. I was told by the service writer that he would check with the service manager and call me back. Meanwhile, two hours later and not receiving a return call I went back to your shop. I again questioned the charges as compared to the local market. I was told that the price of the part, over 500 dollars for yours compared to 260 to 295 dollars at local auto parts stores was because your parts were GM ?????. I told him, the service writer, to cancel the work and that I would have my car towed to another repair facility. I am now charged for a service charge of 90 some dollars for I dont know what and told I had to pay a restocking charge for the part I ordered. Let me point out that at no time had I singned a service order or acknoledge what the actual charges were estimated to be. I finally lost it and refused to pay the restocking fee. I did however, pay the bill for 90 plus dollars. Your cost are too far out of competition and with economic times the way they are I would think you would want the service business. I promise I shall never return to your facility under any conditions. I am just one person with a big mouth. I am also a member of AARP, Birmingham Senior Citizens and retired from the US Marine Corps. Trust me when I say that I will braodcast this to all that I know. Taking advantage of Birmingham Seniors is not a wise way to do business. More