Serra Chevrolet - Service Center

I don't know what to say except the work was done in a timely manner. a timely manner. More

Matthew kept me abreast of their daily accomplishments in repairing my vehicle. I have not encountered any problems with repairs. repairing my vehicle. I have not encountered any problems with repairs. More

I ask for a battery never got it. Very poor service on that day Thursday. Very poor service on that day Thursday. More

I was provided great customer service. All the employees I encountered were very friendly and made it a very smooth process for me buying a vehicle. I will be referring my friends and fami All the employees I encountered were very friendly and made it a very smooth process for me buying a vehicle. I will be referring my friends and family. More

I had very poor communication from the service department at Serra Chevrolet. I dropped my vehicle off on April 16th around 7am and was told by my service agent, Armand, that he would keep me posted. He call at Serra Chevrolet. I dropped my vehicle off on April 16th around 7am and was told by my service agent, Armand, that he would keep me posted. He called me at 7pm on April 17th stating the part they ordered did not arrive when anticipated, and I could come pick my vehicle up in the meantime. I picked my vehicle up April 18th, and was told the part was anticipated to arrive April 23rd. At that time, he told me I could bring it in whenever. Due to the mild lack of miscommunication, I wanted to ensure my part was there before I dropped it off (as I cannot be without my car for an unknown amount of time). I called on April 22nd and was told Armand was a lunch, but they would get my message to him. Two days had passed, had not heard a word. Due to timing of the week and my schedule, I recognized I wouldn’t be able to get it in. In addition to this, I recognize people are busy and wanted to give him time to call me back. But unfortunately, I did not hear a word. I called again April 29th, and AGAIN, was told he was at lunch and they would leave a message. No response. Called again on May 2nd, and was told I could wait on the line or leave a message to his phone. I chose to wait on the line. Waited approximately 7 minutes, and then the phone hung up. I called back that same day later on (May 2nd), and was transferred to Armand’s voicemail. I left a message, and again, no response. I called back on May 5th, and was again asked who my service agent was. At this point, I was fed up and explained that Armand was my service agent but I had left 3 messages with no return call. Whoever I was on the phone with told me he would pass my information along to the manager, who ended up calling me about 30 minutes later. He then told me my part had arrived and I could drop it off later in the week. FINALLY an answer. Unfortunately, I will NEVER be back as a customer and would rather go out of my way to a different dealership than to come back to Serra Chevrolet. Very poor communication. More

Matthew was great. Took care of everything we asked and made sure we were updated Took care of everything we asked and made sure we were updated More

My service tech took my difficult situation and made it easy for me understand. Thanks easy for me understand. Thanks More

As I entered the building for my appointment I was told someone would be with me in a moment. Another person asked if I had an appointment. Third person asked if he could help only to tell me the person y someone would be with me in a moment. Another person asked if I had an appointment. Third person asked if he could help only to tell me the person you just talked to is your advisor. Fourth person said I can help you. Got the oil change and rotation and car was brought back to the service lane only to be blocked in by two other vehicles. More

Good service excellent customer service. I enjoyed taking my car there . Why 15 words is required I enjoyed taking my car there . Why 15 words is required More

Annalise is such a wonderful service center person. She is always very kind, helpful, and professional. She is always very kind, helpful, and professional. More