Serra Chevrolet

Everyone is very kind and helpful and knowledgeable about keeping your car maintained and running great. keeping your car maintained and running great. More

The Serra service department attempted to fix my truck , and indicated the electrical issues were fixed however 2 weeks later, the same issue appeared, so truck is back in the shop. In terms of receiving f and indicated the electrical issues were fixed however 2 weeks later, the same issue appeared, so truck is back in the shop. In terms of receiving feedback on progress, it has been more than difficult in reaching anyone when I call or leave messages. There could be several days before anyone reaches out with progress. I personally feel the truck is sitting in the back lot and not getting any attention. Worst service I’ve received at any Chevy dealership. More

Service is pretty good, the staff could better their communicate skill in the begin. To give the customer a better understanding of the wait time or that the services center in weeks out on repairs communicate skill in the begin. To give the customer a better understanding of the wait time or that the services center in weeks out on repairs More

Everything was good. Very expensive though for the 30,000 mile check up. Service people very nice. Very expensive though for the 30,000 mile check up. Service people very nice. More

Everyone was nice but I waited 3 hours for an oil change and the windshield wiper fluid did not get topped off. When I tried to clean my windshield just now, the fluid did not spray out. and the windshield wiper fluid did not get topped off. When I tried to clean my windshield just now, the fluid did not spray out. More

Matthew is Very knowledgeable, he explained everything well and returned my vehicle to me way ahead of schedule. well and returned my vehicle to me way ahead of schedule. More

The staff are professional and kind Oh my gosh yall are so needy, but I love you so needy, but I love you More

We were not given a rental car for about a week. I had to fight just to get one for my wife. I believe the service managers name is Jason. I spoke to him one time and he told me he would call me bac I had to fight just to get one for my wife. I believe the service managers name is Jason. I spoke to him one time and he told me he would call me back within 30 min. He told me the hose was on back order. I me tioned to get the part from Napa and I was ok with that. I was then told I could go pay for it. I cant believe i was told to pay for it when it was a warranty issue. I then followed up multiple times over the next couple days leaving voicemails and never one received a call back. The lack of customer service at this facility amazes me. The people here had to try this hard to go out of the way and not respond. I then received a call stating our car was done and if I wasnt up there within 24 hrs to get it that we would have to pay for the rental. More

The services I asked for on my car I was not given. I received poor communication from Armand and terrible customer service. I was rushed by him and my check engine light is still coming on. I had to s I received poor communication from Armand and terrible customer service. I was rushed by him and my check engine light is still coming on. I had to speak with a manager due to this issue Bryant, and I even have to bring my car back. I will definitely be filing a complaint on this dealership More

my advisor did as much as he could when he could. . but as far as the dealership i will not be buying another vehicle from gm period... i was without my vehicle for months back and forth.. the brand n . but as far as the dealership i will not be buying another vehicle from gm period... i was without my vehicle for months back and forth.. the brand new engine was also malfunctioning.. constantly.. when they got my vehicle the first time back in july it took them 3 weeks to get me transportation to drive.. then i get my truck back october 16 it had to go right back on october 20.. got my truck back on october 30 had to take it back on november 12 got my truck back November 19.. november 26 it had to go back again to the dealership.. november 28 i picked my truck up they did not check to see why the the oil stick area smelled like gas and why it was giving off a burning smell.. they just popped the hood and connected something back that was make my car not accelerate correctly when i pushed the gas.. More