Serra Chevrolet - Service Center

The number Serra sent to me in my email, is a number that says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their se says empty service. Why would Serra email me and say that they would like for me to call management at 901-399-7820 to rectify my issue with their service department. This is totally unacceptable. I bought my car form the dealership, However, I will share my experience in its entirety with others. More

Overall a good experience but needed more information about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconc about a new recall on my vehicle. GM recently issued the recall but no repair plan was given. Service rep didn't know much about it and seemed unconcerned about it in general. More

Quick very helpful and professional Very quick and helpful information and the price was very affordable helpful information and the price was very affordable More

It was quick and delightful Everyone was pleasantly kind and customer service was excellent. And they remember me and customer service was excellent. And they remember me More

Easy to work with Handled my oil change in a timely manner with no hassle manner with no hassle More

It took 8 whole days before my vehicle was even looked at. It was then fixed for $1000 before looking to see why my check engine light was on (which had already been on before it was fixed and the time be at. It was then fixed for $1000 before looking to see why my check engine light was on (which had already been on before it was fixed and the time before when I was there as well) and was told that I need a new engine , which would cost $6000 just in labor. We have gone there for 35 years and have always had a great experience. This was a less than exceptional experience this time and I did not appreciate it. More

I'm disappointed that initially I had to communicate via text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The tex text about my vehicle with a service person. Also I was giving a price via text of 3,000 dollars to repair my air-conditioning in my vehicle. The text also stated that the windshield might break. I called to talk with a person and was told that I would be responsible for the windshield if it breaks. I still can't get no understanding about having to pay for something I did not break. My windshield is not broken, so if it breaks, I feel that I should not be responsible. I was also told that a windshield would cost about 800 dollars. 4000 dollars to fix air-conditioning is ludicrous, and yet I spent 223 dollars on a diagnostic. I wish I could have my air-conditioning fixed, but the prices are unreasonable. I am a unhappy customer. More

Matthew I called on the Friday before Easter and was able to get in that's day for an oil change/service. Matthew was polite and efficient. to get in that's day for an oil change/service. Matthew was polite and efficient. More

The only reason I brought my truck back into your shop was because I had my transmission worked on about two months ago, and you did not identify that my serpentine belt was shredded and half the width th was because I had my transmission worked on about two months ago, and you did not identify that my serpentine belt was shredded and half the width that it was supposed to be. This was a return visit because my multi point inspection was not completed properly. More

Prompt and thorough attention to… also came and picked up my car as engine light was on my car as engine light was on More